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Verint Citizen Engagement for 311 and Local Government
Verint provides citizen engagement solutions that enable rapid, digital customer service transformation, providing easily accessible information and services enabled through self and assisted-serve channels including citizen portal and 311 customer service center.
Reviews (1)
Margaret N.
Robust flexible software
Reviewed on Jun 14, 2023
Review provided by G2
What do you like best about the product?
Flexibility and ability to extend it's usee
What do you dislike about the product?
Professional services does not have the calibar of personnel I would expect
What problems is the product solving and how is that benefiting you?
Integrating with other systems. Strong ESRI GIS Integration. Forms developement allows me to check multiple possible issuers so "bad" do not make it in.