Overview
Verint has been at the forefront of citizen engagement for over 20 years, with a growing client base across the globe. Our solution provides citizens and employees with business processes, knowledge, customer case and performance information. It supports omnichannel service, and processes that are seamless - helping employees work collaboratively and deliver better service, at less cost.
- Case Management supporting simple and complex, manual or automated processes, from information requests to applications and complaints.
- Knowledge Management allowing employees and customers to find information and services easily, improving customer experience and first-contact resolution.
- Customer Portal providing self-service access to personalized account and service information, service requests and updates.
- Customer Management allowing maintenance of customer details and association with cases.
- Process Management to design and build omnichannel processes, automated workflows, and integrations with other systems.
- Employee Desktop empowering staff to handle customer interactions efficiently and consistently.
Existing clients include the San Francisco 311, San Antonio 311, City of Edinburgh Council, Hertfordshire County Council, London Borough of Enfield and Brisbane City Council."
Highlights
- Rapid, affordable, cloud-based citizen engagement solution built specifically for local government. Enables service requests and articles to be deployed rapidly and maintained in-house with out-of-the-box capabilities & templates used by 311 teams.
- Designed to optimize self-service. Enables customers to transact on their own, logging and tracking service requests and searching the knowledge base, via a secure customer portal.
- Built-in integration capability enables you to automate processes between the front office (e.g. 311 customer service center) and the back office (e.g. Accela, Chameleon, SAP) eliminating manual steps and automating progress updates to citizens..
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/36 months |
|---|---|---|
100,000-199,999 citizens | EMPro Local Government Platform (100,000 to 199,999) | $75,600.00 |
EMPro Local Gov Employee | Per Named EM Professional Local Government Named Employee | $1,980.00 |
EM Pro Case Handler Only | EM Professional Local Government Employee Desktop per Named Employee | $756.00 |
EMPro Process Management | EM Pro Local Government Process Management (100,000 to 199,999). | $104,580.00 |
EMPro Local Gov Search | EM Pro Local Gov Search - Documents Indexed - 1 to 5,000 | $37,080.00 |
EMPro Data Model&Reports | EM Pro Local Gov Data Model and Reports for Power BI (100,000-199,999) | $44,100.00 |
EMProLocal Gov Messaging | EM Pro Local Gov Messaging (enables Live Chat and Social Messaging). | $44,100.00 |
KM Professional | Knowledge Management Professional | $1,620.00 |
KMPro Sessions | Knowledge Management Professional - Sessions based Standalone 50K base | $150,000.00 |
KM Enterprise | Knowledge Management Enterprise | $3,060.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
AWS Additional Usage Fee at 25% surcharge on prices listed above | $1.00 |
Vendor refund policy
All subscriptions are non-cancellable and non-refundable for the period subscribed.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Verint Engagement Management for Amazon Connect When you choose Verint, you get solutions backed by an extensive set of services designed help you receive a rapid return on your investment. From technical support, training, and business consulting to online communities and support portals, we can help you get the most from your solutions and achieve your strategic goals. Please visit https://community.verint.com or contact https://www.verint.com/engagement/support/contact for more information.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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