Sold by: Verint
Deployed on AWS
Verint Open Platform increases customer experience (CX) automation in your contact center and other customer touchpoints with our open approach powered by data and AI. With Verint, brands get AI Business Outcomes Now.
Overview
Verint Open Platform helps brands continually increase CX automation across the enterprise to drive immediate outcomes for their business. As interaction volumes grow, the cost to continually hire more resources is unsustainable. Instead, brands must turn to automation and a new workforce of humans and bots to deliver CX automation. Increasing CX automation results in significant ROI, as it enables brands to lower their labor costs and elevate the customer experience (CX) simultaneously.
Verint is uniquely positioned to help brands increase CX automation with our differentiated Open Platform with behavioral data and Verint Da Vinci at the core. Our platform offers brands a broad range of best-of-breed capabilities including a large team of AI-powered bots that are specifically designed to deliver tangible ROI.
Unlike most platforms, Verint doesn't require brands to complete long, disruptive, and risky 'rip and replace' projects to take advantage of our capabilities. Our open, modular platform allows you to increase CX automation at your own pace and with minimal operational disruption. You can choose applications or bots that meet your most pressing needs and see ROI immediately, while keeping the existing solutions that work for you. Verint Delivers AI Business Outcomes, Now.
Learn more about how Verint partners with AWS at https://www.verint.com/partner/amazon-web-services/
For custom pricing, EULA, or a private contract, please contact AWSMarketplace@Verint.com for a private offer.
Highlights
- Open: Verint's unique approach to openness enables key capabilities other vendors cannot deliver. Verint Open Platform is flexible, modular, and future proof. Seamlessly integrate with other applications in your ecosystem so you can get value from your existing investments. Bring your own ACD, CRM, LLMs, and more.
- Data: Behavioral data is the interaction, customer experiences, and workforce data that is created every day. Typically, this data is locked up in data silos and hard to access. Verint unifies your behavioral data so it can be easily accessed and leveraged to empower employees, supervisors, and managers with insights and turn the organization into a highly efficient, data-driven operation.
- AI: Verint delivers AI Business Outcomes Now. Our open approach to AI means we can leverage our own proprietary AI models as well as commercially available models, so your platform is future proofed as AI innovation continues. Our team of AI-powered bots were designed to automate a single human function to augment your workforce and start generating ROI quickly.
Details
Sold by
Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
Workforce Engagement | QM, WFM, Speech, Text and Desktop Analytics, IVA, KM and more | $200,000.00 |
Experience Management | Interaction, Enterprise, Digital and Predictive Experience and more | $200,000.00 |
Engagement Data Mgmt | Interaction capture, verification, identity authentication and more | $200,000.00 |
Dimension | Cost/unit |
|---|---|
AWS Additional Usage Fee at 25% surcharge on prices listed above | $0.01 |
Vendor refund policy
All subscriptions are non-cancellable and non-refundable for the period subscribed.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Verint and its broad ecosystem of partners offers a range of Professional Services to help you get the most from your investment, including Business Advisory Services, Implementation and Enablement Services, and Managed Services. With the Verint Open Platform, you can be confident that our experienced teams offer practical knowledge and are committed to your success. Please visit https://community.verint.com or contact https://www.verint.com/engagement/support/contact for more information.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Verint
By Accenture
By SuccessKPI, Inc
AI generated from product descriptions
Modular Platform Architecture
Open and modular platform design that enables incremental implementation without requiring complete system replacement, allowing integration with existing applications and solutions.
Behavioral Data Unification
Unified behavioral data layer that consolidates interaction, customer experience, and workforce data from multiple sources to enable data-driven insights and operations.
AI-Powered Automation Bots
AI-powered bot workforce designed to automate specific human functions and augment existing workforce capabilities for customer experience automation.
Multi-Model AI Integration
Flexible AI approach supporting both proprietary AI models and commercially available models to ensure platform adaptability as AI technology evolves.
Ecosystem Integration Capabilities
Seamless integration with third-party applications including ACDs, CRMs, and large language models to leverage existing technology investments.
Robotic Process Automation Integration
RPA design and execution modules integrated within the platform for automating business processes
Pre-built Industry Templates
Over 80 industry cartridges available out of the box that can be customized for organizational requirements
Multi-channel Conversational Interfaces
Support for building virtual agents, chatbots, voice assistants and other conversational AI solutions
Analytics and Performance Monitoring
Analytics modules for tracking and monitoring conversational AI solution performance and interactions
Enterprise System Integration
Ecosystem of integrations with customer relationship management software and other enterprise platforms to connect legacy, hybrid and cloud elements
Multi-Platform Contact Center Integration
Native integration with multiple contact center platforms including Amazon Connect, Genesys Cloud, UJET, USAN, Talkdesk, Aspect, Five9, and T-metrics for unified reporting and analytics.
Speech and Text Analytics
Conversion of call recordings to text with extraction of sentiments, brands, events, topics, and meaning through AI-driven processing.
IVR and ACD Analytics
Real-time and historical reporting and analytics for Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) systems with performance metrics and customer sentiment assessment.
AI-Driven Playbook Builder
Customizable playbooks with pre-built templates for business outcomes including churn reduction, cross-sell, security, and compliance scripting with configurable topics, key phrases, and scoring strategies.
Automated Action Triggering
Capability to trigger automatic actions from AI findings including SMS and Email notifications, Lambda function invocation, RESTful API calls, and quality monitoring queue additions.
Validated by AWS Marketplace
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GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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