Sold by: Accenture
Drive delivery of impactful digital assistant experiences with Accenture experts and a leading AI platform.
4.5
Overview
Conversational AI Platform is a middleware solution for building and operating robust and comprehensive conversational AI solutions including virtual agents, chatbots, voice assistants and more. It allows organizations to fully manage their conversational AI solution, with modules for RPA design, execution, analytics, and agent escalation.
CAIP also provides more than 80 industry cartridges out of the box that can be easily tailored to organizational requirements. There is also a growing ecosystem of available integrations with customer relationship management software and other enterprise programs and platforms.
CAIP eases call volume surges, reduces wait times, improves customer satisfaction, and facilitates continuous improvements through AI and machine learning. In the middle of the response to the COVID 19 pandemic, customers have proven that frequent changes to existing and new conversations can be rapidly deployed to address an organic landscape of interactions and needs.
CAIP is purpose built to handle complex ecosystems, bringing together legacy, hybrid and cloud elements to create one cohesive solution that not only improves the user experience, but delivers real business value.
Accenture uses AWS Private Offers to extend custom pricing, scope, EULA, and contract terms. Please contact us at AWS-Marketplace@accenture.com for more information about Private Offers.
Highlights
- Accelerate pace to deliver: Pre-built technical integrations and reusable components speed up implementation.
- Operate and scale a living system: Centralizing creation, publishing and maintenance of experiences helps organizations to break traditional silos and enables scaling across the enterprise.
- Leverage pre-built conversational experiences: Access an ever-evolving library of use cases created by designers and subject matter experts that are ready to be rolled out for a range of industries.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Premium Tier | Premium CAIP offering with Voice and Text Channels | $180,000.00 |
Vendor refund policy
Contact seller for refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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25
In Speech Recognition
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10
In Contact Center, CRM, IT Business Management
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10
In Contact Center
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Robotic Process Automation Integration
RPA design and execution modules integrated within the platform for automating business processes
Pre-built Industry Templates
Over 80 industry cartridges available out of the box that can be customized for organizational requirements
Multi-channel Conversational Interfaces
Support for building virtual agents, chatbots, voice assistants and other conversational AI solutions
Analytics and Performance Monitoring
Analytics modules for tracking and monitoring conversational AI solution performance and interactions
Enterprise System Integration
Ecosystem of integrations with customer relationship management software and other enterprise platforms to connect legacy, hybrid and cloud elements
Multi-Channel Support
Support delivery across web, social, mobile, messaging, live chat, email, and voice channels
Unified Agent Workspace
Centralized workspace for managing and responding to customer interactions with complete customer context and access to 1,200+ pre-built integrations
AI-Powered Automation
Built-in AI-powered bots, routing, and workflows to automate repetitive tasks and optimize business processes
Knowledge Management
Knowledge management system for organizing and accessing customer service information
Real-Time Analytics and Reporting
Built-in analytics and real-time reporting capabilities for monitoring performance and business optimization
Omnichannel Engagement Platform
Native omnichannel engagement applications including voice engagement, studio and routing capabilities for customer interactions across multiple channels
AI-Powered Automation
AI-powered virtual agents, agent assist, AI trainer, and generative AI solutions for automating customer service processes and enhancing agent capabilities
Unified Analytics and Reporting
Integrated customer experience analytics with live and explore standard reporting, dashboards, and workflows accessible through a single pane of glass interface
Workforce and Knowledge Management
Workforce engagement management, employee collaboration tools, and knowledge management capabilities with over 70 out-of-the-box integrations
API Access and Extensibility
API access and open platform architecture with a common data model enabling custom integrations and extensions
Standard contract
No
No
No
Customer reviews
Consulting
Accenture Conversational AI
Reviewed on Oct 25, 2023
Review provided by G2
What do you like best about the product?
Accenture Conversational AI's versatility and efficiency impress me, enhancing client interactions and streamlining processes.
What do you dislike about the product?
While Accenture Conversational AI has notable strengths, occasional challenges in customization options and learning curve aspects could be considered drawbacks.
What problems is the product solving and how is that benefiting you?
Accenture Conversational AI addresses diverse issues, streamlining client interactions and boosting efficiency, which significantly benefits my role in resolving Google Analytics and Ads conversion challenges.