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Reviews from AWS customer

6 AWS reviews

External reviews

23 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Pawan Thakur

Advanced protection has strengthened our security posture and supports accurate threat detection

  • December 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

Our primary use cases for F5 Advanced WAF in our system include F5 LTM, F5 WAF, and F5 DNS GTM for one of our applications.

What is most valuable?

The features of F5 Advanced WAF that I find most valuable include advanced WAF capabilities, bot detection, DDoS features, and all the top ten attacks we have configured with the WAF.

Machine learning and automated threat detection features have helped our security strategy because we initially used them during our application learning mode. It provides us with one hundred percent accurate application learning to reduce false positives, and it has been very helpful.

What needs improvement?

In terms of additional features I would like to see from them in the future, I think the GTM is a bit complicated to configure, which I observed. Otherwise, LTM and WAF are straightforward. I faced problems during the GTM configuration. The LTM and ASM are very simple to configure and manage. There is excellent clarity in the LTM and the WAF. Whenever something goes wrong or we have to whitelist anything, it clearly indicates where to go and where I have to make modifications. It is very simple and we get comprehensive information.

For how long have I used the solution?

I have been working with this solution for three to four years.

How are customer service and support?

My experience with the technical support from F5 is that on the technical side, we sometimes face issues with reachability and availability. Regarding technical support overall, I am not completely satisfied with F5. We are facing problems. I would rate the technical support at five out of ten.

Both response time and availability need to be improved. Technical skill on the support side also needs improvement.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I switched from Radware to F5 Advanced WAF after COVID, which was two to three years ago.

Overall, I believe it has been a good decision to switch because I do not think any other product available on the market can compete with F5 at this time.

How was the initial setup?

The initial setup of F5 Advanced WAF is very straightforward.

What's my experience with pricing, setup cost, and licensing?

Regarding the price, I think the cost is a bit higher compared to others. Earlier we were using Radware, and compared to Radware, it is very high. However, it is providing more features than Radware. The WAF side is very familiar and we can easily understand it. It is not complicated, and the features are at a very granular level compared to Radware and other WAF solutions.

What other advice do I have?

To assess the effectiveness of DDoS mitigation in F5 Advanced WAF, we checked internally using JMeter, on which we wrote a script and tried multiple users at the same time. The DDoS feature blocked all that traffic according to our threshold. We tested this internally.

The ability to enforce granular policy adjustments has helped my organization with compliance adherence because in the last three to four months, we put our application in blocking mode. We have not configured granular level settings; we have configured at a high level currently. Going forward, we will be planning to add additional security in the WAF.

I have not used advanced analytics and traffic insights features. I also have not used vulnerability management features, as we have different solutions for that.

From my perspective, whatever we have used of F5 Advanced WAF, I do not think it needs improvement because I am currently satisfied with the features provided. We just need to work more on the WAF. If there is anything that needs attention, we will definitely let you know.

Currently, ten to twelve people are using it in my company. I would rate this solution an eight out of ten.


    RoiNahari

Bot protection capabilities enhance application security

  • April 16, 2025
  • Review provided by PeerSpot

What is our primary use case?

I am working with an integration and security company that collaborates with various vendors. I am currently dealing with F5 Advanced WAF.

What is most valuable?

The whole mechanism of F5 Advanced WAF is effective. It contains the logic of both negative and positive security combined, providing added value to the company I work with to protect their applications.

What needs improvement?

I do not have anything in mind right now that needs improvement. Generally, it works well. If we need any specific feature, we approach F5 directly.

For how long have I used the solution?

I have probably used it for ten years or so.

How are customer service and support?

I do not need them much because my team is professional. If there is a bug, the support is usually understanding and resolves issues.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

The price is affordable and satisfactory.

What other advice do I have?

One of the best features is the bot protection capabilities. I rate the product eight out of ten.


    Computer Software

F5 VPN is for secure remote access

  • March 24, 2025
  • Review provided by G2

What do you like best about the product?
The think I like best about F5 VPN is it is secure for remote access and useful for long term connections.
What do you dislike about the product?
Sometimes it is slow and strukc in the middle shows connection issue error.
What problems is the product solving and how is that benefiting you?
F5 VPN is used for secure remote access. Keeps personal data private for long term.


    Computer Software

F5 vpn usage

  • March 12, 2025
  • Review provided by G2

What do you like best about the product?
We use F5 Vpn in my workplace to filter traffic
What do you dislike about the product?
We use high internet speeds to use the internet
What problems is the product solving and how is that benefiting you?
There Is no problem in using f5vpn


    reviewer2641242

Enables flexible licensing and clear ROI evaluation

  • February 24, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use F5 Advanced WAF to manage enterprise clients, focusing on licensing and support flexibility to accommodate various customer segments, including enterprises and mid-market customers.

What is most valuable?

F5 Advanced WAF provides two different licensing models. The subscription-based model offers competitive pricing, making it easier for me to see ROI. However, the perpetual license, despite an initial higher cost, lacks transparency regarding support expiration. Due to the subscription, I can compare it with other tools, but as a perpetual buyer, I am unaware of support expiration until after the purchase, allowing indicative ROI calculations but not actual ones.

Furthermore, F5 Advanced WAF offers features not available in other products, though I suggest consulting a technical expert for specific features.

What needs improvement?

F5 Advanced WAF sells perpetual licenses as perpetual assets during sales without informing me that support ends after a few years. I find out later and am required to pay for support without receiving updated versions. Deployment training for F5 Advanced WAF is lacking and restricts growth by being inaccessible and costly for partners.

For how long have I used the solution?

I provide the feedback based on my recent experience and judgment.

How are customer service and support?

I have interacted with F5's support, and while I have no major complaints, they could improve. I rate them eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

Deployment is easy for me, but enablement training is not easily available, accessible, or sufficiently supported.

What was our ROI?

I find it difficult to compute ROI for perpetual licenses due to the lack of upfront information about support expiry. Subscription models offer clearer ROI due to a more competitive pricing scheme.

What's my experience with pricing, setup cost, and licensing?

Subscription models have competitive pricing, while perpetual licenses involve an upfront higher cost, leading to ambiguity regarding support cessation.

Additional costs for deployment and training further impact my cost considerations.

Which other solutions did I evaluate?

I am interested in how F5 Advanced WAF features and pricing compare to alternatives like Fortinet and Check Point.

What other advice do I have?

I rate F5 Advanced WAF eight out of ten.

Despite a few issues, F5 Advanced WAF is performing well for me. Improving engagement and enablement for partners would enhance its value to GSI partners and service providers.

Overall, I see potential positive development for the product.


    Amr Shawky

Comprehensive security solution provides robust protection against threats

  • December 24, 2024
  • Review provided by PeerSpot

What is our primary use case?

The AOF solution is used for any customer with applications to protect them. It provides security features to protect the application from threats such as SQL injections and challenges of the browser using AI.

What is most valuable?

The AOF solution provides numerous security features. It protects applications from various threats, including SQL injection, and ensures that the application behavior is from a human, not a bot. It includes DDoS protection which has been enhanced after migrating from SDM.

The solution is very effective as it includes security features important for financial applications where protection is necessary to avoid potential financial loss or penalties. It helps protect the core and backend of applications.

What needs improvement?

One improvement for AOF could be focusing on enhancing its AI engine to make it more mature.

For how long have I used the solution?

I have used the solution for almost two years.

What do I think about the stability of the solution?

F5 is very good in terms of stability with no issues reported during maintenance.

What do I think about the scalability of the solution?

F5 scalability is excellent. I have not experienced any issues with scalability.

How are customer service and support?

F5 customer support is good but not as excellent as Infoblox support due to complexity issues. I would rate F5 customer support as seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I recommend Infoblox because it's a leader in DNS security with more than 15 customers using it. It is very flexible in configuration, support, and scalability compared to F5.

How was the initial setup?

The initial setup involves sending a request, understanding requirements such as policy and application number, and ensuring prerequisites are ready. It uses policy virtual servers and the network WAF, taking about five or six days to implement.

What was our ROI?

The ROI is very impressive as it is crucial for financial applications to be protected efficiently. Ensuring application security is a significant milestone, crucial to prevent financial losses or penalties.

What's my experience with pricing, setup cost, and licensing?

The setup cost is normal, yet not the best in terms of the commercial aspect. Other competitors like Fortinet are cheaper than F5.

Which other solutions did I evaluate?

Fortinet and its FortiWeb product are competitors to F5. Fortinet has many products yet lacks concentration on a single part, unlike F5.

What other advice do I have?

For enterprises in the financial sector, having F5 is essential. I would rate the solution a ten out of ten.


    Abdul Azim

Client-side and mobile app protection with 24/7 support for security

  • December 23, 2024
  • Review from a verified AWS customer

What is our primary use case?

F5 Advanced Web Application Firewall (AWAF) is primarily used in financial sectors like banking to secure web applications against advanced threats, ensuring compliance with industry regulations. Our Key use cases include:

  1. Protection Against OWASP Top 10: Safeguarding banking applications from SQL injection, XSS, and other common vulnerabilities.
  2. Bot Mitigation: Detecting and blocking malicious bots to prevent account takeovers, credential stuffing, and fraud.
  3. DDoS Protection: Defending against application-layer DDoS attacks to ensure service availability.
  4. PCI DSS Compliance: Enforcing security policies to meet compliance standards for protecting sensitive customer data.
  5. API Security: Securing APIs used in banking platforms from abuse and unauthorized access.
  6. Threat Intelligence: Leveraging threat intelligence to identify and mitigate zero-day attacks.
  7. Application Traffic Control: Managing and monitoring application traffic to ensure optimal performance and security.

These use cases help financial institutions maintain secure and resilient applications, critical for trust and compliance.

How has it helped my organization?

F5 Advanced WAF has significantly enhanced our organization's security posture by protecting critical banking applications against sophisticated threats. It ensures compliance with regulatory standards, improves customer trust through robust bot mitigation, and enhances application performance by mitigating DDoS attacks and securing APIs. Additionally, it provides real-time threat intelligence and streamlined security management, reducing downtime and operational risks.

What is most valuable?

  • Bot Protection: Mitigates automated attacks like credential stuffing.

  • API Security: Safeguards APIs against exploitation.

  • Advanced Threat Detection: Protects against OWASP Top 10 vulnerabilities and zero-day threats.

  • DDoS Mitigation: Ensures application availability during attacks.

  • Behavioral Analytics: Detects and mitigates anomalous traffic patterns.

  • Granular Policy Control: Enables precise security policy customization.

  • Threat Intelligence Integration: Offers real-time updates for proactive protection.

  • What needs improvement?

    1. Ease of Deployment: Simplify initial setup and policy configuration.
    2. UI Enhancements: Improve user interface for better navigation and usability.
    3. Integration: Enhance compatibility with third-party tools like SIEMs and DevOps pipelines.
    4. Performance Optimization: Reduce latency during high traffic volumes.

    Suggested Features for Next Release:

    1. AI-Driven Threat Detection: Advanced machine learning for proactive defense.
    2. Comprehensive API Protection: Extended support for GraphQL and WebSocket APIs.
    3. Cloud-Native Integration: Better functionality in hybrid and multi-cloud environments.
    4. Automated Policy Suggestions: AI-based recommendations for policy tuning.

    For how long have I used the solution?

    It's been two years that I've been working with this solution.

    What do I think about the stability of the solution?

    I am not experiencing any significant instability.

    What do I think about the scalability of the solution?

    F5 AWAF offers excellent scalability, enabling organizations to protect applications seamlessly across on-premises, cloud, and hybrid environments. It can handle increasing traffic volumes with minimal latency, ensuring consistent security for both small-scale deployments and enterprise-grade architectures. With its ability to integrate into CI/CD pipelines and auto-scale in cloud environments, F5 AWAF supports dynamic application growth without compromising performance or protection.

    How are customer service and support?

    Customer service is very responsive. If the issue persists beyond my local support capabilities, I open a ticket with F5, and they respond quickly. I rate their technical support 9 out of 10.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Not now just I have checked the comparision and collect reviews from peerspoot and Quadrant

    How was the initial setup?

    The initial setup experience is straightforward, and I did not face any complexities. I recommend deploying the F5 AWAF solution on a single appliance with LTM.

    What's my experience with pricing, setup cost, and licensing?

    F5 is relatively less expensive compared to other solutions as F5 is considered the best.

    Which other solutions did I evaluate?

    Not Now

    What other advice do I have?

    I rate F5 eight to nine out of ten. I recommend F5 to customers who require a robust solution and have the budget for it. However, for customers looking for modest pricing, I would not recommend the F5 solution.

    I'd rate the solution eight out of ten.


      Devaraj S.

    Best web application firewall at perimeter level

    • December 17, 2024
    • Review provided by G2

    What do you like best about the product?
    Very good web application to protect my web application from all web application attacks including signature based attacks.
    What do you dislike about the product?
    Something facing slowness due to high cpu performance.
    What problems is the product solving and how is that benefiting you?
    To protect my organisation from latet threats and to detect and block the malicious request targeting my organisation


      Information Technology and Services

    provides a robust, scalable, and intelligent web application security solution

    • December 07, 2024
    • Review provided by G2

    What do you like best about the product?
    Threat Campaigns offer real-time intelligence on emerging threats, leveraging automated detection and mitigation
    What do you dislike about the product?
    The integration of multiple features like WAF, LTM, IPI, and Threat Campaigns requires a deep understanding of F5’s configuration tools and best practices.
    What problems is the product solving and how is that benefiting you?
    The solution helps detect and mitigate malicious bot traffic, preventing bot-driven attacks such as credential stuffing, scraping, and brute force login attempts


      Ahmed Moamen

    Protects applications with versatile authentication features

    • December 03, 2024
    • Review provided by PeerSpot

    What is our primary use case?

    The primary use case for F5 Advanced WAF is to protect applications that are exposed to the internet. It is used to protect applications from known attacks, such as cross-site scripting and DDoS attacks.

    What is most valuable?

    F5 offers a versatile solution that can be integrated with APM in cases where integration with an external IDB is needed. It is useful for authentication backup if the on-prem directory service is unavailable.

    Additionally, its WAF functionality is valuable for protecting applications from attacks. It is a versatile and strong solution that's easy to understand and deploy.

    What needs improvement?

    The DDoS capabilities should be enhanced. More advanced features related to DDoS would be beneficial.

    For how long have I used the solution?

    I have been working with F5 Advanced WAF since 2017, which is almost eight years.

    What do I think about the stability of the solution?

    The stability is high. It's a robust product with high availability, ensuring no disruptions for end-users if a node failure is detected. Our deployments are based on high availability clustering.

    What do I think about the scalability of the solution?

    F5 Advanced WAF is highly scalable, both in its physical and virtual forms. Its scalability is based on the search, making it adaptable for various needs.

    How are customer service and support?

    The support from F5 is excellent, with resources readily available online. The quality of support depends on the service SLA purchased, with various levels of service provided.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup of F5 Advanced WAF is straightforward and easy to understand. Without prior training, I could build and publish applications using just the documentation.

    What about the implementation team?

    For standard and straightforward deployments, the implementation can be handled by a single person or a team based on the customer's size. Professional service can simplify the process significantly.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is not cheap; I rate it a six out of ten.

    While it reflects the advanced capabilities of the product, reconsideration of the pricing is suggested.

    What other advice do I have?

    For reverse proxy solutions, F5 Advanced WAF is the best choice.

    Overall, I rate the solution an eight out of ten.