I have some experience with Splunk solutions as I worked in a cybersecurity company, an MSSP company, for about two years. Before that, I worked within global technology IT companies like British Telecom and other Telco companies. I sit on both sides of the table in both domains.
I have some experience, though not very deep, with some projects involving Splunk MCP Server SIEM solutions. During my last job with CFN Chemicals, I worked as an IT manager within a chemical manufacturing company where we used a SIEM solution with Splunk MCP Server.
Installation of Splunk MCP Server is generally acceptable, but depending on the service and overall experience, I received service from one of the MSSP companies that provided a Splunk MCP Server solution for us. Some customizations and alert configurations after the installation are more problematic. It is important to configure Splunk MCP Server according to the organization's requirements and structure, which is mostly not handled well in our region.
I mostly handle things myself using Splunk MCP Server portal and its documents or checking in a demo environment, which I believe is the best way. The MSSP company's response time is acceptable, but their overall experience and knowledge may not be as high as European MSSP companies, according to my experience.
The product has a significant impact on my real-time decision-making by providing automated messages and notifications for security issues proactively. These notifications are essential for us to check if there is an issue before a major incident, even if they can sometimes be false positives. Alerts from this perspective, even one or two times per year, are very valuable, so the product does its job well.