Sold by
ASAPP AutoSummary
ASAPP AutoSummary generates targeted, custom data and insights using Generative AI to extract Intents & Topics, Entities, Sentiment Drivers and other Structured data from every voice or chat (messaging) interaction between a customer and an agent.
AutoSummary uses the same technology to generate free text insights that are configured to your custom needs, with the ability to actively include or exclude key elements in human-readable summaries.
Reviews (3)
C L.
Accurate Summarization, Needs Grammar Improvements
Reviewed on Dec 16, 2025
Review provided by G2
What do you like best about the product?
I like that ASAPP is probably 90%+ accurate, which makes it a great summary timesaver. My team is measured on efficiency, where every second counts, and saving time closing out customer accounts to move on to the next is valuable.
What do you dislike about the product?
I find issues with grammar, punctuation, and spelling at times, which might be due to the transcription service used. Experts need to take extra time to manually correct errors, which could be improved by allowing real-time adjustments instead of waiting until the end. It would be helpful to have system notifications for grammar and spelling as a time saver. The initial setup took a while, taking several months with the project and dev teams to fully integrate.
What problems is the product solving and how is that benefiting you?
I use ASAPP for interaction summarization, saving time closing customer accounts. It's 90%+ accurate, a summary timesaver, helping my team measured on efficiency where every second counts.
Taruna K.
Great alternative than the BOT responses!!
Reviewed on Apr 17, 2024
Review provided by G2
What do you like best about the product?
While using the platform as a customer support expert, ASAPP has been solving it's purpose with it's user friendly responses to the concerns and also addresses and acknowledges the customer's need with keywords to filter and help the best out of query in realtime. Has confined space which allowed perfectly in accessing the accounts of customers and make responses query centric.
What do you dislike about the product?
It needs a few updates i.e., regarding the tagger and login time mapping. Else it's best in this segment.
What problems is the product solving and how is that benefiting you?
I've been using to manage customer's accounts and dealing with the queries where I use to get time in researching the root causes while the platform helped in engaging the converstion by providing quick reposnces and make the customer feel actively heard like humans. It's like a co-pilot to the service industry like mine.
Internet
ASAPP Works well for Chat support to customers
Reviewed on Oct 06, 2020
Review provided by G2
What do you like best about the product?
It is very easy to access Customer account details. It have wonderful automated responses which are suggested based on customer's question. Not only these, but it can provide you hassle free copy feature of text of mobile numbers.
It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer.
It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer.
What do you dislike about the product?
Nothing much to dislike but it forgets the total login hours after it is closed by myself also.
What problems is the product solving and how is that benefiting you?
Technical issues regarding Internet for customer and the major benefits are Auto pilot.
Recommendations to others considering the product:
You can go for it and no regrets later. It is the best tool in market. It is the best for chat with customers