Overview
ASAPP AutoSummary increases agent productivity by fully automating call wrap, which typically consumes 10-20% of AHT. AutoSummary offers consistent quality across your contact center, removes agent bias, and enables valuable custom insights and data extraction.
Why ASAPP AutoSummary
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Targeted, custom analytics - Call center leaders need the flexibility to target and extract analytics for downstream use and to optimize operations, and these data points differ across companies and over time. Only AutoSummary lets you define and combine the data you want to see to get omnichannel insights to discover investment and automation opportunities, reduce risk and improve compliance, and maximize revenue generation.
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90s reduction in AHT/after-call wrap time - Agents must take notes after (and during) calls. Additionally they often have to fill out forms for CRM or case ticketing systems. Together, this makes disposition costly (~2 min). Pressure to take notes and complete disposition quickly distracts agents during calls and reduces customer satisfaction. AutoSummary generates summaries on 100% of interactions across voice & digital, with consistently high quality free text and structured data outputs.
Key Deployment Features Below are the deployment environments and offerings included in the AutoSummary:
- A Generic model for day one use
- Custom model (business specific vocabulary) training for improved summaries
- Question bank or custom generation for structured data and element extraction
- Realtime Deployment (Batch Deployment available upon request)
- SaaS/Cloud or On-premise/Self-Hosted Deployment
Highlights
- 1 - Targeted structured data to optimize operations and maximize revenue generation
- 2 - Company-specific Intent Identification with multiple topics addressed per interaction and free text summaries configured to include or exclude key elements you define
- 3 - Key phrases (Entities) extraction such as Order number, product name, competitor name etc.
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Pricing
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
AutoSummary | AutoSummary includes Enriched Summary (one per conversation), Structured Data (20 Yes/No questions), intents and Conversation Explorer. Contract includes 500k summaries. | $100,000.00 | |
Implementation Fee | Implementation services cover ASAPP activities required to ingest training data (e.g. transcripts), train bespoke ML models, spin up infrastructure and compute, and support customer-side integration activities. These services do not include the customer-side integration activities, such as agent UI customization, and summary data ingestion. | $30,000.00 | - |
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Your purchase includes enterprise-grade support from dedicated account managers and a technical support team. For any questions, contact our experts by email at aws-marketplace@asapp.com .
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Great alternative than the BOT responses!!
ASAPP Works well for Chat support to customers
It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer.