ASAPP GenerativeAgent

ASAPP is the leader in Generative AI for Contact Centers, with a mission to end bad customer service. With GenerativeAgent, ASAPP is the first company to build a fully autonomous system capable of enabling voice agent concurrency, seamless human-in-the-loop feedback, and automating interactions that today are impossible to automate with deterministic systems. GenerativeAgent supports both voice and messaging channels and seamlessly integrates with your existing infrastructure.

0 AWS reviews

2 external reviews

View purchase options

Overview

GenerativeAgent results in a radically improved customer experience across all interaction channels. It can be used to handle all interactions or as an escalation point from an existing virtual agent.

It is unique in its ability to integrate with backend systems and knowledge to fully automate interactions, grounding its responses safely and reliably, to enable your system to execute actions and provide useful information (not hallucinations) to customers.

ASAPP is on a mission to end bad customer service, and GenerativeAgent, built on AWS, will finally allow this accomplishment.

Please note, this product cannot be purchased in a quantity of less than 500,000 requests.

GenerativeAgent is also available with Interaction pricing, please contact us to learn more.

Highlights

Fully generative: The system is grounded on the content of your APIs and knowledge systems. No manual dialogue design is needed as GenerativeAgent autonomously interacts with an enterprise's backend systems.
Active learning: This includes a human-in-the-loop interface for escalations, allowing GenerativeAgent to learn from agents' actions when their involvement is required while enabling voice agent concurrency.
Safe and secure: It is grounded in policies, procedures, and desired controls, satisfying the strictest enterprise security and compliance requirements.

Details

Sold by

ASAPP

Features and programs

Vendor Insights

Info

Skip the manual risk assessment. Get verified and regularly updated security info on this product with Vendor Insights.

Security credentials achieved

(2)

SOC2

PCIDSS

View security profile

Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

View financing details

Pricing

ASAPP GenerativeAgent

Info

View purchase options

Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

1-month contract (1)

Info

Dimension	Description	Cost/month
GenerativeAgent	A request is defined as an API call to GenerativeAgent to generate a response to the user	$0.10

Vendor refund policy

No refunds.

Legal

Vendor terms and conditions

Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

Content disclaimer

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Usage information

Info

Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

More Information

Support

Vendor support

Your purchase includes enterprise-grade support from dedicated account managers and a technical support team. For any questions, contact our experts by email at aws-marketplace@asapp.com .

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

Get support

Similar products

ASAPP Messaging Lite

By ASAPP

ASAPP Messaging is a unified, end-to-end digital solution for the contact center that drives automation, agent augmentation, and business insights.

View product

ASAPP AutoTranscribe

By ASAPP

ASAPP AutoTranscribe is the fastest and most accurate AI transcription solution that converts speech to text in real-time for live call audio streams and audio recordings.

View product

ASAPP AutoSummary

By ASAPP

ASAPP AutoSummary generates targeted, custom data and insights using Generative AI to extract Intents & Topics, Entities, Sentiment Drivers and other Structured data from every voice or chat (messaging) interaction between a customer and an agent. AutoSummary uses the same technology to generate free text insights that are configured to your custom needs, with the ability to actively include or exclude key elements in human-readable summaries.

View product

Customer reviews

Write a review

Ratings and reviews

Info

0 ratings

5 star

4 star

3 star

2 star

1 star

0 AWS reviews

2 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Taruna K.

Great alternative than the BOT responses!!

Reviewed on Apr 17, 2024

Review provided by G2

What do you like best about the product?

While using the platform as a customer support expert, ASAPP has been solving it's purpose with it's user friendly responses to the concerns and also addresses and acknowledges the customer's need with keywords to filter and help the best out of query in realtime. Has confined space which allowed perfectly in accessing the accounts of customers and make responses query centric.

What do you dislike about the product?

It needs a few updates i.e., regarding the tagger and login time mapping. Else it's best in this segment.

What problems is the product solving and how is that benefiting you?

I've been using to manage customer's accounts and dealing with the queries where I use to get time in researching the root causes while the platform helped in engaging the converstion by providing quick reposnces and make the customer feel actively heard like humans. It's like a co-pilot to the service industry like mine.

ASAPP Works well for Chat support to customers

Reviewed on Oct 06, 2020

Review provided by G2

What do you like best about the product?

It is very easy to access Customer account details. It have wonderful automated responses which are suggested based on customer's question. Not only these, but it can provide you hassle free copy feature of text of mobile numbers.

It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer.

What do you dislike about the product?

Nothing much to dislike but it forgets the total login hours after it is closed by myself also.

What problems is the product solving and how is that benefiting you?

Technical issues regarding Internet for customer and the major benefits are Auto pilot.

Recommendations to others considering the product:

You can go for it and no regrets later. It is the best tool in market. It is the best for chat with customers