Sold by: ASAPP
Deployed on AWS
Vendor Insights
ASAPP Messaging is a unified, end-to-end digital solution for the contact center that drives automation, agent augmentation, and business insights.
4.3
Overview
ASAPP Messaging was built with generative AI at its core for transformative agent performance, seamless customer control, and powerful analytics for supervisors.
ASAPP Messaging helps agents achieve maximum productivity. Its AI-native architecture creates significant productivity gains for agents because of its ability to utilize AI throughout all aspects of customer interactions. The platform improves the more agents use it, driving record levels of agent throughput, concurrency, and time to proficiency.
Low digital adoption persists in enterprises today - and this means they miss out on both the cost and customer experience benefits of messaging channels. ASAPP Messaging drives digital adoption to new levels - meeting customers where they are with a cohesive, omni-channel interaction product and driving ditial traffic with features that encourage customers to message instead of call. ASAPP's platform enables a fully asynchronous experience, allowing customers to easily switch between channels without losing their context.
Highlights
- 1 - Inherently AI-Native, with generative AI features seamlessly integrated throughout the platform to make all agents more efficient and effective
- 2 - Powerful automation capabilities including both generative and traditional virtual agents, to increase containment, drive digital adoption, and provide better customer experiences
- 3 - Built and battle tested for enterprises, providing both rich post-call analytics and insights as well as powerful self-service tooling
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
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Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
ASAPP Messaging Lite Proof of Value | ASAPP Messaging Lite includes 25k Interactions. Custom and Enterprise pricing available upon request. | $50,000.00 |
Dimensions summary
This listing offers one pricing option: a Proof of Value contract. You commit upfront and receive 25,000 interactions to test the service. An interaction represents a customer conversation handled by the AI agent. This single tier lets you measure results before a larger rollout. If you need more volume, Custom and Enterprise pricing is available upon request rather than through this listing. Pricing does not scale automatically here; you contact the vendor to size a larger deployment based on your interaction volume.
Top-of-mind questions for buyers
An interaction is one customer conversation handled by the AI agent, across voice or digital channels. Each conversation between a customer and the AI agent counts as one interaction. The 25,000 total is a fixed allotment for testing the service before a larger deployment.
The 25,000 interactions are a fixed allotment for this Proof of Value contract. This tier does not scale automatically. To add volume, you contact the vendor for Custom or Enterprise pricing, which is sized to your interaction volume rather than purchased through this listing.
This is an upfront contract. You commit at purchase and receive 25,000 interactions to use during the term. It does not meter and bill per interaction as you go. The fixed allotment lets you measure results before deciding on a larger, custom-sized deployment.
www.asapp.com
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Delivery details
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Support
Vendor support
Your purchase includes enterprise-grade support from dedicated account managers and a technical support team. For any questions, contact our experts by email at aws-marketplace@asapp.com .
AWS infrastructure support
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Similar products
ASAPP is the leader in Generative AI for Contact Centers, with a mission to end bad customer service. With GenerativeAgent, ASAPP is the first company to build a fully autonomous system capable of enabling voice agent concurrency, seamless human-in-the-loop feedback, and automating interactions that today are impossible to automate with deterministic systems. GenerativeAgent supports both voice and messaging channels and seamlessly integrates with your existing infrastructure.
ASAPP AutoTranscribe is the fastest and most accurate AI transcription solution that converts speech to text in real-time for live call audio streams and audio recordings.
ASAPP AutoSummary generates targeted, custom data and insights using Generative AI to extract Intents & Topics, Entities, Sentiment Drivers and other Structured data from every voice or chat (messaging) interaction between a customer and an agent.
AutoSummary uses the same technology to generate free text insights that are configured to your custom needs, with the ability to actively include or exclude key elements in human-readable summaries.
Customer reviews
C L.
Accurate Summarization, Needs Grammar Improvements
Reviewed on Dec 16, 2025
Review provided by G2
What do you like best about the product?
I like that ASAPP is probably 90%+ accurate, which makes it a great summary timesaver. My team is measured on efficiency, where every second counts, and saving time closing out customer accounts to move on to the next is valuable.
What do you dislike about the product?
I find issues with grammar, punctuation, and spelling at times, which might be due to the transcription service used. Experts need to take extra time to manually correct errors, which could be improved by allowing real-time adjustments instead of waiting until the end. It would be helpful to have system notifications for grammar and spelling as a time saver. The initial setup took a while, taking several months with the project and dev teams to fully integrate.
What problems is the product solving and how is that benefiting you?
I use ASAPP for interaction summarization, saving time closing customer accounts. It's 90%+ accurate, a summary timesaver, helping my team measured on efficiency where every second counts.
Taruna K.
Great alternative than the BOT responses!!
Reviewed on Apr 17, 2024
Review provided by G2
What do you like best about the product?
While using the platform as a customer support expert, ASAPP has been solving it's purpose with it's user friendly responses to the concerns and also addresses and acknowledges the customer's need with keywords to filter and help the best out of query in realtime. Has confined space which allowed perfectly in accessing the accounts of customers and make responses query centric.
What do you dislike about the product?
It needs a few updates i.e., regarding the tagger and login time mapping. Else it's best in this segment.
What problems is the product solving and how is that benefiting you?
I've been using to manage customer's accounts and dealing with the queries where I use to get time in researching the root causes while the platform helped in engaging the converstion by providing quick reposnces and make the customer feel actively heard like humans. It's like a co-pilot to the service industry like mine.
Internet
ASAPP Works well for Chat support to customers
Reviewed on Oct 06, 2020
Review provided by G2
What do you like best about the product?
It is very easy to access Customer account details. It have wonderful automated responses which are suggested based on customer's question. Not only these, but it can provide you hassle free copy feature of text of mobile numbers.
It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer.
It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer.
What do you dislike about the product?
Nothing much to dislike but it forgets the total login hours after it is closed by myself also.
What problems is the product solving and how is that benefiting you?
Technical issues regarding Internet for customer and the major benefits are Auto pilot.
Recommendations to others considering the product:
You can go for it and no regrets later. It is the best tool in market. It is the best for chat with customers