Jira Service Management
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Jira services review
What do you like best about the product?
The interface of jira is very user friendly, which helps to collaborate multiple teams to work together. User can connect the service desk tickets to find root cause before causing the trouble.
What do you dislike about the product?
There can be more customisable fields for report section which will help to present results in better way. There is no auto call back option if ticket get deleted accidentally.
What problems is the product solving and how is that benefiting you?
It requires proper configuration to see it's fullest potential. It's visual scripting and workflows tools are really useful and easy to learn except for the unexpected breakouts
JIRA is best for project management.
What do you like best about the product?
Jira is easy to use . Admin and user both can track everything from here . Also we can do many customisation here .
What do you dislike about the product?
I couldn't find any things wrong here . I am using from last 2 years . But couldn't find a single bug .
What problems is the product solving and how is that benefiting you?
Admin can assign issue to the employees from Jira . They can track the status also . User get notifications when admin assign any issue to him .
JIRA - A Project Management Tool
What do you like best about the product?
The UI of Jira is great and it's very simple to work with JIRA. The best part is there is an email notification feature when someone raised a ticket, there is also a separate section for updating the comment for the ticket.
What do you dislike about the product?
I am using JIRA for the last couple of years and I didn't find anything odd as of now.
What problems is the product solving and how is that benefiting you?
We are using JIRA in our current organization and we are able to assign work to different team members and easy to keep the track of all the tickets.
Simple Service Management Tools
What do you like best about the product?
Create ITSM from scratch with many template options (IT, HR, General, etc.)
What do you dislike about the product?
Pricing is quite expensive for small organization
What problems is the product solving and how is that benefiting you?
Integrated system with Jira Product
Flexile and powerful project management and documentation tool
What do you like best about the product?
I love that my entire team can view all relevant issues to their work without relying on others remembering to copy them on an email train. We have cut down on processing time for many of our tasks, resulting in happier departments and staff members. It is so easy to track where in the process a task is, reducing confusion for our internal staff as well.
What do you dislike about the product?
I wish that Jira Service would integrate with Smartsheet. We use Smartsheet very heavily as our other primary software for business use in our units. The learning curve to use Jira Service is also fairly steep, and took hundreds of hours of preparation and troubleshooting when we couldn't find easy answers to our questions in the Jira resource center.
What problems is the product solving and how is that benefiting you?
We were able to embrace and execute it in a new way of thinking, incident management, which brings together agile development and operations teams, thanks to our work with Jira. Furthermore, the cost-effectiveness is favorable. The capacity to mix internal and external difficulties from a variety of perspectives. The user interface is simple for many people, and issue solving is not confined to engineers.
Jira is an excellent tool for project management
What do you like best about the product?
Jira is an excellent tool for project management. Best part is we can create and track multiple things like feature, related stories, task, incident and much more. It even gives us confluence where we can create documents, guide and all with different different templates which can be further useful for other team members.
What do you dislike about the product?
Nothing much to dislike but one thing i would like to highlight, as part of integration with other systems we see a minor issue with the mapping, special if we have integrated jira with service now.
Example: in service now we have mentioned any text like hello "world"
Then in jira it shows as hello "world"
Example: in service now we have mentioned any text like hello "world"
Then in jira it shows as hello "world"
What problems is the product solving and how is that benefiting you?
It's good that we can track our backlog tickets, stories, even if it is part of past sprints or PI. It really helps us to maintain our efforts, comments and activities. Even useful for follow up.
Jira management description
What do you like best about the product?
Jira is the best tool to manage the task and day to day activity and assign the task to developer and keep a track on the progress of task
What do you dislike about the product?
Jira is very complicated and bit complex. Although it is very helpful tool
What problems is the product solving and how is that benefiting you?
We are keeping track of all the task and day to day activity of project with each developer
Jira review
What do you like best about the product?
Its easy to track work in jira and easy to assign to others
What do you dislike about the product?
Have to use it bit carefully.if something wrong happens you to be carefull
What problems is the product solving and how is that benefiting you?
To manage all the work which is assigned to anybody in team .jira is best to track them
Recommendations to others considering the product:
Yes will recommend
Good tool for monitoring and tracking
What do you like best about the product?
Jira tool is best for tracking and monitoring the issues, bugs or any tickets.
Email notification features let the person know that someone raised the ticket for you is the best thing I can think of. Apart from this, you can create your own customised dashboard with analysis and insights.
Email notification features let the person know that someone raised the ticket for you is the best thing I can think of. Apart from this, you can create your own customised dashboard with analysis and insights.
What do you dislike about the product?
Nothing till now.
Email notifications delayed sometimes.
Email notifications delayed sometimes.
What problems is the product solving and how is that benefiting you?
We use Jira for raise issue otlr bugs, Creating the task for project and incident management.
A best tool for agile projects
What do you like best about the product?
Jira is one of the best tools used for agile project and incident management. It has integrations out of the box with its other atlassian tools such as confluence and bitbucket
What do you dislike about the product?
There should have been many options for the ui customisations like changing the theme and icons. Sometimes I feel the ui is bit clumsy and not organized well
What problems is the product solving and how is that benefiting you?
Project management, incident management, agile projects. All the sprints related activities are logged in the jira. It also provides us the scope to visualise how each sprint is perfoming like velocity charts. Etc
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