I mostly used Atlas by Ariga for support, so I didn't go deeper into the impact of its migration engine on schema evolution tracking within my projects.
Managing support tickets has become simpler but reporting and analytics still need improvement
What is our primary use case?
What is most valuable?
What I appreciate about Atlas by Ariga is that it was very easy to use because it's user-friendly. Even the UI is not very complicated; it's very basic, so you cannot compare it to the big CRMs such as Zendesk or even Freshdesk in that sense. After implementing Atlas by Ariga, I wouldn't say that I have seen any significant positive impact apart from the general ease of handling many tickets in terms of volume at the same time. Besides that, there is no major impact that it has done, as it is just easing the support side of things.
What needs improvement?
Regarding weak points in Atlas by Ariga, the downside that I personally noticed is related to the data bit or analytics because I have used Zendesk Explore, and I'm trying to compare my experiences.
For how long have I used the solution?
I have been using the solution for about a year.
What do I think about the stability of the solution?
I did not notice any challenges with integration with other systems or third-party tools.
What do I think about the scalability of the solution?
I have not noticed any issues related to the scalability of this solution.
How are customer service and support?
I never had any issue that would have involved me with Atlas by Ariga support.
Which solution did I use previously and why did I switch?
In this year, I have not used any other solutions aside from Zendesk, though I touched on Atlas by Ariga a bit.
How was the initial setup?
The deployment of Atlas by Ariga was easy. It took a few hours for the deployment, approximately two to three hours, and the first time I did that was during my onboarding.
What about the implementation team?
The deployment was done by my tech team. Approximately two or three people took part in the installation and implementation of Atlas by Ariga.
What was our ROI?
I have not tracked any metrics after using Atlas by Ariga because I have not interacted with it on that level.
What's my experience with pricing, setup cost, and licensing?
It won't be convenient for me to answer a question about price or licensing cost, as I was not part of the decision-making process for that.
Which other solutions did I evaluate?
Atlas by Ariga is the product I'm referring to.
What other advice do I have?
I'm not very sure about how Atlas by Ariga was purchased, as I was just a user and never an admin. I have not used Atlas by Ariga on a declarative configuration system.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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