Sanas

What do you like best about the product?

It really does help neutralize the accent which prevents most cases of race bias.

What do you dislike about the product?

The human can sound robotic at times and sometimes there's are issues with leaving a voicemail.

What problems is the product solving and how is that benefiting you?

It prevents bias created that we usually get by being offshore contact centers.

What do you like best about the product?

I find Sanas compelling because it improves communication in real time while preserving the human voice, personality, and intent. I like its accent translation, speech enhancement, and multilingual capabilities, and that it is growing into a broader speech AI platform for enterprise CX, AI agents, analytics, and developer integration. I see value in how clearer communication can help agents and customers express their thoughts, needs, and feelings, and I appreciate the focus on responsible innovation and integration with CX infrastructure. I understand that setup, onboarding, and implementation are quite easy and take just a few weeks. I recommend Sanas at every possible juncture.

What do you dislike about the product?

N/A

What problems is the product solving and how is that benefiting you?

I see Sanas as more than another AI application; it adds a new layer of intelligence to the customer conversation.

What do you like best about the product?

From my perspective in operations, one of the things I appreciate most about Sanas is how easy it was to work into our existing process without changing much for our interviewers. Once it was installed on the call center machines, they were able to log in and dial just like they normally would. The feedback from the floor was that the audio quality was a big improvement from our initial round of testing. I also like that Accent Translation allows interviewers to still sound like themselves while making conversations easier for the people on the other end.

What do you dislike about the product?

Down the road I would like to sort users by center in the admin setup. We chose not to use groups at the start, and running everyone together has been easy to manage.

What problems is the product solving and how is that benefiting you?

Our interviewers make survey calls, and one of the biggest challenges is getting respondents to stay on the phone rather than immediately brushing off the call. Since we don't directly track hang-ups, we looked at call dispositions to measure the impact. We saw fewer soft refusals among interviewers using Sanas, along with an increase in production that has held steady. The biggest improvement has been among our more heavily accented interviewers, which was a key factor in our leadership team's decision to move forward with the purchase.

What do you like best about the product?

I like Sanas’s accent translation. When I call clients in other parts of the world, they hear my voice in a US accent. The setup was comfortable, and the team supported us very well.

What do you dislike about the product?

None

What problems is the product solving and how is that benefiting you?

We use Sanas for accent translation and speech intelligence, and we’ve tested speech enhancement. When we call clients elsewhere in the world, they hear our voice in a US accent; that’s what we mainly use it for.

What do you like best about the product?

Easy to install it and simple to use it.

What do you dislike about the product?

Sometimes it keeps freezing the system, requiring logging out of the app and logging in again.

What problems is the product solving and how is that benefiting you?

Reducing noise cancellation and real-time voice translation in meetings with cross-border clients.

What do you like best about the product?

I like the technology behind Sanas’s speech enablement module, especially its noise eradication beyond a 30 cm radius. It reduces background noise and helps with accent neutralization. Setup was quite easy and simple with user enrollments in the group.

What do you dislike about the product?

I’d like Sanas to let the app run as a background process without giving users an option to close it. I think it needs further product enhancements.

What problems is the product solving and how is that benefiting you?

I use Sanas to reduce background noise and help neutralize accents.

What do you like best about the product?

Language Translation. Noise cancellation.

What do you dislike about the product?

The new support change. Difficult to understand feedback shared

What problems is the product solving and how is that benefiting you?

Language barriers have now been solved

What do you like best about the product?

The accent harmonization helped elevate the experience for both members and advocates. Advocates can focus on members better in providing support by eliminating the need to repeat due to misunderstanding in the conversation

What do you dislike about the product?

I believe that they are already scaling and working on different languages and availability in other regions, I hope they can accelerate the development of that availability since I believe it will be beneficial

What problems is the product solving and how is that benefiting you?

Sanas helped us with background noise and accent harmonization. Enabling us to diversify our footprint across the globe

What do you like best about the product?

Sanas combines accent translation and noise cancellation to help agents and customers communicate more clearly. It supports agents while allowing them to focus on the conversation. The team is also engaged and responsive, helping customers navigate implementation and adoption.

What do you dislike about the product?

Nothing significant so far. We’re looking forward to seeing how the platform continues to evolve

What problems is the product solving and how is that benefiting you?

Clearer Conversations and a Supportive Team Behind the Rollout

What do you like best about the product?

The translated voice sounds natural. It keeps hints of the original speaker, where another tool we tested uses a full AI voice, and I think customers will notice that. Install was no problem, and every session I have had shows a clear step up from the one before, with responses coming through quicker. Accuracy on the main languages we checked has been good.

What do you dislike about the product?

I travel a lot and my laptop runs Chrome OS, so I cannot run demos from it yet. A browser extension would let me show it to people on the road. Small wish, and I have already passed it to the Sanas team.

What problems is the product solving and how is that benefiting you?

Konecta has translation needs across many markets: Danish, Portuguese, Spanish, French, Eastern European and Nordic languages, plus Catalan and Basque in Spain for legal reasons. Some of that demand is low volume. One client launching in Denmark does not want dedicated Danish staff, so live translation gives us a way to cover it without building a separate team. Two of our campaigns want voice-to-voice pilots, and I am bringing Sanas into them to test in real operations. On the audio side, our South Africa campaigns run Speech Enhancement on roughly 800 licenses, and our IT team reports no major complaints.