Sold by: Sanas
Deployed on AWS
The Sanas speech AI platform enhances conversations with real-time accent and language translation, noise cancellation, and speech enhancement.
Overview
At Sanas, we help enterprises improve customer service, increase efficiency, and grow revenue with a category-defining Speech AI platform. Our technology provides real-time applications for accent translation, speech enhancement, and language translation that help organizations eliminate friction and deliver a seamless experience for customers and agents alike.
By turning raw, variable audio into a clean and consistent signal for both humans and systems, Sanas empowers organizations to unlock global talent, drive unparalleled operational performance, and deliver higher levels of customer satisfaction at scale.
Sanas includes:
Real-Time Accent Translation
Voice Intelligence & Speech Enhancement
Real-Time Language Translation
Background Noise Removal
On-Device Privacy & Security Controls
Native Integration for major CCaaS and UCaaS platforms
Our speed of innovation and deep focus on communication clarity reflect our commitment to ensuring businesses everywhere can deliver better customer experiences across any industry. Sanas combines enterprise scale with seamless technical integration, delivering unprecedented advantages of speed, reliability, and security. We deliver solutions dedicated to high-growth verticals including Financial Services, Healthcare, BPO, and Retail.
Sanas delivers immediate, measurable improvements across critical business metrics, including up to a 25% improvement in CSAT scores, a 40% lift in NPS, and a 38% reduction in average handle time. With a 97% agent adoption rate, our human-first AI ensures that your global workforce can communicate with total confidence.
Sanas offers custom products, packages, EULAs, and private offers. Please contact AWSmarketplace@sanas.ai for more information.
Highlights
- Deliver up to a 25% improvement in CSAT and a 40% lift in NPS by ensuring every customer interaction is clear and understood the first time. Sanas helps global enterprises reduce Average Handle Time by up to 38% by eliminating communication friction and the need for constant repetition. This allows your teams to focus on solving customer problems rather than managing misunderstandings.
- Sanas enables organizations to increase their hiring capacity by 33% by recruiting the best talent from any geography, regardless of native accent. With a 97% agent adoption rate, our human-first AI reduces the cognitive load on your workforce and empowers them to speak with total confidence. This results in higher employee retention and a more diverse, high-performing global team.
- Sanas is purpose-built for the modern enterprise with a focus on security and privacy. Our platform is HITRUST, SOC2, and GDPR compliant. By processing audio locally on the device with near-zero latency, we ensure that no voice data is monitored, recorded, or stored. Sanas integrates seamlessly with major CCaaS and UCaaS systems with no changes required to your existing infrastructure.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Accent Translation | 100 users of Accent Translation | $72,000.00 |
Speech Enhancement | 100 users of Speech Enhancement | $18,000.00 |
Dimension | Cost/unit |
|---|---|
Usage per user over contractual amount | $60.00 |
Additional Speech Enhancement User | $15.00 |
Dimensions summary
This contract carries two base capabilities you buy in blocks of 100 users: Accent Translation, which modifies accents in real time, and Speech Enhancement, which restores clear audio on calls. You buy each capability separately based on how many users you need. Two add-on dimensions handle growth. The Additional Speech Enhancement User dimension lets you add single users beyond a 100-user block. The Usage per user over contractual amount dimension covers any users exceeding your committed count. Together, the base blocks set your commitment, and the per-user dimensions absorb overage without a new contract.
Top-of-mind questions for buyers
A user is one person whose calls run through the capability, such as a contact center agent. You buy these capabilities in blocks of 100 users. Accent Translation modifies accents in real time. Speech Enhancement restores clear, natural audio on calls.
The Usage per user over contractual amount dimension covers users beyond your committed count. It charges per user for the overage, so you keep operating without signing a new contract. The Additional Speech Enhancement User dimension lets you add single users past a 100-user block.
Your base cost comes from the Accent Translation and Speech Enhancement blocks, each priced per 100 users and billed independently. If you add single Speech Enhancement users or exceed your committed count, those per-user dimensions add on top. Your active user count drives the total.
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Vendor refund policy
Unless otherwise required by applicable law, payments are non-refundable, and we do not provide credits or refunds for partial subscription periods. To avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date.
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Following a successful implementation, you will gain access to our dedicated Customer Support Team, who work in seamless collaboration with your Customer Success Team and IT department to ensure a unified approach to your Sanas journey. Beyond day to day technical assistance, they serve as your trusted advisors, guiding you through onboarding and training for agents, Team Leads, and QA specialists. By sharing best practices and analyzing usage data, they help you optimize workflows and maximize the application value. Through regular communication, including product updates and Quarterly Business Reviews, we remain aligned with your evolving goals, providing the ongoing guidance and insights necessary for long term success.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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