Drift Conversational Marketing from Salesloft

What do you like best about the product?

I love the email tracking, it helps me with prospecting and following up. Also cadences are awesome.

What do you dislike about the product?

A lot of times the dialer extension glitches out and I have to restart my laptop.

What problems is the product solving and how is that benefiting you?

I don't need to have an excel with the people that I call because it connects directly to my CRM and I can go back and hear recordings.

What do you like best about the product?

Salesloft’s cadences significantly improved my follow-through, and I’ve found the task management and email tracking/automation solid overall.

What do you dislike about the product?

Other outreach options haven’t worked well for me.

What problems is the product solving and how is that benefiting you?

I significantly improved my follow-through with consistent outreach using cadences.

What do you like best about the product?

Notes and click to call were the most important. It was nice that I never found a character limit for the notes, and I like the autosave feature.

What do you dislike about the product?

Managing by contact, rather than account was annoying. I also didn’t use the AI features because the AI was lacking a lot compared to what we have now.

What problems is the product solving and how is that benefiting you?

The cadences significantly improved follow-through.

What do you like best about the product?

I like Salesloft most for email tracking/automation, other outreach options, and campaign management.

What do you dislike about the product?

Calls and Voice, Calendar, and Sales Pipeline Management haven’t worked well for me.

What problems is the product solving and how is that benefiting you?

AI-guided prioritization usually points me to the right next step, and conversation insights sometimes lead to useful coaching.

What do you like best about the product?

It was vital for completing my process, and it helps me do my job quickly while increasing production. Email management, account-based engagement, and the content library have been especially useful. The content library has more content than expected. Cadences made my outreach and follow-ups much more consistent. The AI helped me prioritize sales activities and provided useful insights, and the recommendations were usually helpful for identifying the next action.

What do you dislike about the product?

Advanced search can be difficult to navigate, and finding the right filters or information often takes too much time. Alerts can also feel overwhelming, and calendar scheduling could be more intuitive and easier to manage. On the AI side, some recommendations weren’t always accurate and still require manual review. I also don’t use some features because they aren’t essential to my current workflow, and I find the available options less relevant to my needs.

What problems is the product solving and how is that benefiting you?

It helps me do my job quickly while increasing production. Cadences made my outreach and follow-ups much more consistent, even though I still had to manually track some tasks. AI helped me prioritize sales activities and provided useful insights, and conversation insights sometimes highlighted areas for improvement and helped guide coaching discussions.

What do you like best about the product?

I really value how tasks drive follow-through, email automation drives timing and scale, and the CRM sync keeps the data trustworthy. Together, those three remove work that would otherwise be manual, inconsistent, or invisible, and they make it easier to stay on top of what needs to happen without things slipping through the cracks.

What do you dislike about the product?

The dialer, the performance views, and the automation rules are all capable, but each one makes you work harder than it should.

What problems is the product solving and how is that benefiting you?

It removes manual work and helps me stay on top of what needs to happen without things slipping through the cracks. Cadences improved follow-through somewhat, AI-guided prioritization usually points me to the right next step, and conversation insights sometimes lead to useful coaching.

What do you like best about the product?

I like the task management and the email tracking/automation. Shared records have also been solid, and overall it’s been fairly easy to use and set up.

What do you dislike about the product?

It hasn’t really met my requirements, and the business process automation and sales pipeline management are very weak for me. The AI-guided prioritization only sometimes points me to the right next step.

What problems is the product solving and how is that benefiting you?

Cadences improved my follow-through somewhat.

What do you like best about the product?

I like it for task management, email tracking/automation, and the calendar.

What do you dislike about the product?

Calls and voice and shared records are weak for me. Calendar management also hasn’t been great. I also haven’t used cadences.

What problems is the product solving and how is that benefiting you?

AI-guided prioritization sometimes points me to the right next step.

What do you like best about the product?

Cadences made my follow-up more consistent and helped me stay on top of prospects. I was less likely to forget a follow-up, and I could still adjust the timing depending on the prospect. AI-guided prioritization usually helped me identify which prospects needed attention first, especially when there was recent engagement. Conversation insights were useful when reviewing calls and identifying areas to improve, and they occasionally highlighted a detail I had missed.

What do you dislike about the product?

Sometimes I preferred to rely on the context of the account instead of the AI recommendations. Not every conversation insight led to a meaningful coaching change.

What problems is the product solving and how is that benefiting you?

I stayed on top of prospects and was less likely to forget follow-ups. It usually helped me focus attention on the prospects that needed it first, and call reviews sometimes surfaced details I missed and areas to improve.

What do you like best about the product?

I like the cadences for consistent outreach. AI-guided prioritization usually points me to the right next step, and the conversation insights frequently lead to useful coaching. CRM integration and calendar management work well for me.

What do you dislike about the product?

Task management and sales pipeline management don’t meet my needs.

What problems is the product solving and how is that benefiting you?

Cadences somewhat improved my follow-through. AI guidance usually helped me choose the next step, and conversation insights frequently supported useful coaching.