AssemblyAI

What do you like best about the product?

What I like most about AssemblyAI is how easy it is to use and test. I especially like the Playground because I can quickly try voice agents and adjust the prompt, voice, and other settings without needing much setup. The templates are also useful for trying different use cases.

I also appreciate that there’s solid developer support through the API, plus Python and JS options. The $50 credit is a nice bonus because it gives enough room to test the platform properly. Real-time transcription with interruption controls is another feature I personally like, and it’s something I didn’t see in others. To be honest Platform walkthrough was great , so i will say UI UX of the platform was self explanatory but overwhelming.

What do you dislike about the product?

Some settings need a bit of testing before I can get the output I’m looking for. I also feel the pricing can become expensive as usage increases, especially on bigger projects.

What problems is the product solving and how is that benefiting you?

AssemblyAI solves my biggest problem: the trial-and-error that comes with live implementation. I can use the playground, and it helps me understand what I need and which metrics I can control. It also offers more detailed controls like Min Silence, Max Silence, Speaker diarization, Medical mode, Voice focus, Turn silence, VAD threshold, and Interruption delay. When I’m not fully aware of the workflow, it provides ready-made templates, which makes my life much easier.

What do you like best about the product?

I really liked the speech to text mode. The thing that I liked the most about it was usage and consumption information showing up very quickly. This is helpful as sometimes some other platforms can have certain degree of latency

What do you dislike about the product?

One thing that I would like to see as something that can be improved if possible is handling of multiple transcription requests. The concurrency limits can sometimes go into queue

What problems is the product solving and how is that benefiting you?

It gives a solid speech to text transcription with transparent and quick visibility into usage and consumption. Also lower word error rate is beneficial

What do you like best about the product?

The transcription accuracy is remarkably high, even when handling background noise and diverse speaker accents. The Python SDK makes integration simple and fast, requiring just a few lines of code to get running. Having built-in speech intelligence features like speaker diarization, auto-punctuation, and content summarisation directly within the API response saves substantial development and pipeline orchestration time.

What do you dislike about the product?

Real-time streaming transcription can occasionally encounter brief latency spikes during fluctuating network condition compared to asynchronous batch processing. in addition, the usage-based pricing can scale up quickly when running high volume production jobs across thousands of audio hours, and accuracy for uncommon regional dialects and technical domain jargon could be enhanced further.

What problems is the product solving and how is that benefiting you?

We had a ton of recorded call logs and audio meetings that were basically dead data because nobody had the time to sit and manually take notes. We thought about hosting our own whisper model on an EC2 instance, but dealing with GPU costs and pipeline maintenance wasn't the headache. Offloading it to AssemblyAI gave us a fast, hands-off pipeline. Now the audio gets transcribed, split by speaker, and pushed directly into our search index in just a few minutes without needing any dedicated server babysitting.

What do you like best about the product?

how my customers have a great experience and easy use

What do you dislike about the product?

Nothing as of right now, I’m still in the trial phase

What problems is the product solving and how is that benefiting you?

It has helped me with solving and organizing my chat works

What do you like best about the product?

I really like AssemblyAI’s friendly user interface and how quick and easy it is to set up. It’s convenient that I can get what I need with just one button, without having to scramble or overthink the process. That simplicity helps me stay focused during meetings, since I don’t need to take notes on my laptop, which is a big plus for me.

What do you dislike about the product?

Sometimes I find that it picks up on background noise, so I miss essential details and I have to go in and add data myself which is a setback.

What problems is the product solving and how is that benefiting you?

I use AssemblyAI to convert meetings into recaps and notes which allows me to really focus on the conversations I am having with my teammates instead of having to divide my attention to write notes and listen.

What do you like best about the product?

What I like best about AssemblyAI is its accuracy and ease of integration. The API is developer-friendly, the transcription quality is reliable even with different speakers and accents, and features like speaker diarization and real-time transcription make it very useful for building voice-based applications. The documentation is also clear and makes it easy to get started quickly.

What do you dislike about the product?

The main area I’d like to see improved is the processing speed for longer audio files. Transcription can sometimes take longer than expected, and accuracy can occasionally drop with strong accents, background noise, or technical terminology. More language support and additional customization options would also make the platform even more useful.

What problems is the product solving and how is that benefiting you?

AssemblyAI solves the challenge of converting audio into accurate, structured, and useful text. It makes it easier to transcribe conversations, identify different speakers, and extract insights from voice data without having to build and maintain speech-processing infrastructure from scratch. This saves development time, improves transcription accuracy, and makes it easier to build and scale voice-enabled applications.

What do you like best about the product?

The strongest part of AssemblyAI was the real-time voice interaction for our ride-support workflow. We used it to prototype an assistant that could check ride status, provide ETA information, capture driver-related issues, and route those requests through defined actions. The conversation flow felt much closer to a support call than a basic speech-to-text interface.

What do you dislike about the product?

The configuration can become fairly detailed once the voice agent needs multiple tools, parameters, and response behaviors. For a support workflow with several actions, getting the tool definitions and prompts aligned takes some iteration before the conversations behave consistently.

What problems is the product solving and how is that benefiting you?

We were looking at how voice support could handle routine ride-related requests without forcing customers through a purely text-based flow. AssemblyAI gave us a way to connect real-time speech interaction with structured support actions such as checking a ride, capturing an issue, and escalating cases that require human attention.

What do you like best about the product?

I find the ease of use of AssemblyAI amazing, especially with their high-quality models, which are better than most other models we've tried. The cost is really appealing too, and using it via the API makes it simpler and faster, wasting very little time. I really appreciate the upload audio file feature and the ability to use the API for transcribing audio files directly, without needing to access the dashboard. Initial setup was super easy with the instant login and the free trial offering $50 worth of credits, which I think is awesome.

What do you dislike about the product?

I think maybe they could add some video models to it because we use AssemblyAI for audio so much. They could add some video models, that would be really useful. Maybe they could add voice creation features. I'm not sure if they have them, but having any voice creation features also would be nice.

What problems is the product solving and how is that benefiting you?

I use AssemblyAI to transcribe large quantities of audio files efficiently. Using the API is simpler and faster, making it very user-friendly.

What do you like best about the product?

AssemblyAI has been a strong fit for our fashion marketplace workspace, particularly for building and testing voice-based customer support workflows. The real-time transcription is responsive and handles conversational interactions well, which makes it easier to build agents that can understand customer requests around orders, deliveries, returns, exchanges, and refunds. I also like the developer-focused API and the flexibility to combine transcription with speaker-aware and speech-understanding capabilities as the workflow becomes more advanced.

What do you dislike about the product?

The platform offers a lot of capabilities, so it can take some time to understand which features and configuration options are most appropriate for a particular production workflow. For teams moving from a basic transcription use case toward more advanced voice-agent workflows, the initial setup can require some experimentation.

What problems is the product solving and how is that benefiting you?

We use AssemblyAI to support voice interactions within our customer-support workflow. Instead of treating voice as a separate channel, we can use speech recognition as part of an agent that understands customer requests and works through scenarios such as delayed deliveries, order-status questions, and product exchanges. This helps us prototype a more natural support experience while keeping the underlying workflow structured and developer-friendly.

What do you like best about the product?

The ability to record audio and transcribe it with minimal errors is truly impressive.

What do you dislike about the product?

So far, I haven’t come across anything I would say I dislike.

What problems is the product solving and how is that benefiting you?

Using its API connection, I’m able to transcribe voice notes into text for my business, which makes it much easier to capture and use what I record.