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    Buildkite

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    Buildkite is the leading Scale-Out Delivery Platform used by the world's most demanding software companies to build, test, and deploy software at unprecedented speed and scale. Our mission is to unblock developer innovation.

    Ratings and reviews

    4.6
    44 ratings
    2 star
    1 star
    77%
    21%
    2%
    0%
    0%
    11 AWS reviews
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    33 external reviews
    External reviews are from G2  and PeerSpot .

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    Reviews (44)
    Sungum S.

    Fast and Efficient Debugging with Buildkite

    Reviewed on Sep 04, 2026
    Review provided by G2
    What do you like best about the product?
    I like that Buildkite runs fast and makes it easy to debug issues with my MCP. It helps make sure that my tests are passing for a merge of my PRs. Also, I appreciate that the setup was easy, and using the MCP through Cloud Code allows it to quickly figure out what the issues are, making my PRs merge faster.
    What do you dislike about the product?
    I like it
    What problems is the product solving and how is that benefiting you?
    Buildkite ensures my tests pass for PRs and speeds up merges, while making debugging easy with MCP.
    Greg D.

    Great product, Flexible Pipelines, and Great Support

    Reviewed on Aug 24, 2026
    Review provided by G2
    What do you like best about the product?
    Lots of flexibility on how to design your pipelines. Great customer support. All data is available to query through GraphQL and the more used information is available through Rest. The ability to annotate pipelines in the UI allows us to highlight data/issues to our users. Very few stability issues this year and when there were they were either minor issues that users didn't notice or Github was down. Absolutely worth the money, it is allowing us to do things that would be very difficult out of the box with other providers.
    What do you dislike about the product?
    Not a fan of the new pipeline UI (hard to see what I need to debug infrastructure issues), but Buildkite hasn't forced anyone over to it since it was introduced a year ago. For SOX compliance, the user roles could use more granularity and the Audit log is difficult to use.
    What problems is the product solving and how is that benefiting you?
    It is solving management of our complex pipelines, allowing us to easily manage running hundreds of jobs for our test pipelines.
    Tulsi S.

    Reliable CI Solutions with Simplicity and Easy Setup

    Reviewed on Aug 19, 2026
    Review provided by G2
    What do you like best about the product?
    Buildkite lets us run CI pipelines reliably within our own infrastructure. It has a bunch of different plugins which makes our life easier. I really like its simplicity. The setup is mostly easy, especially when running on AWS, thanks to pre-built CloudFormation templates.
    What do you dislike about the product?
    I think Buildkite's member per active user subscription could be improved.
    What problems is the product solving and how is that benefiting you?
    Buildkite lets us run CI pipelines reliably within our infrastructure. It is easy to setup and run using different plugins.
    Insurance

    Developer-Friendly CI/CD with Powerful Customization and Responsive Support

    Reviewed on Aug 11, 2026
    Review provided by G2
    What do you like best about the product?
    The developer-friendly environment to build CI/CD pipelines in a variety of different ways with lots of customisations via plugins that can be built to cater for different use-cases. The customer support is responsive and receptive to feedback as well, which makes dealing with issues a lot more painless. Furthermore, the option for self-hosted CI/CD agents allows us to ensure security and performance can be catered to our criteria.
    What do you dislike about the product?
    The integrations between buildkite and jira are less seamless, so linking builds to jira tickets with the relevant github pull requests all in a single view might have less first party support and make it more difficult to aggregate and correlate changes with successful builds.
    What problems is the product solving and how is that benefiting you?
    Being able to run builds completely in our own environment was essential in a highly regulated industry like ours, with the alternatives at the time requiring significantly more workarounds and makeshift solutions, buildkite was able to provide a lot of the customisations that we wanted out of the box.

    Furthermore, first party support via the pipeline primitives were a lot more versatile and worked well with transferring a lot of our legacy business processes over without requiring as much engineering effort but with greater reassurances that things will work the way we expect it to.

    Overall, it provided us a strong CI/CD platform to continue grow out our cloud presence and being unhindered by the scaling challenges that come with most other CI/CD platforms.
    Artem Y.

    Reliable CI/CD with good Self-Hosted options

    Reviewed on Aug 10, 2026
    Review provided by G2
    What do you like best about the product?
    I really appreciate Buildkite's self-hosted agents, which allow for more flexibility and fit well within our security posture. The core product has good UX, which is straightforward and easy to use, helping engineers debug and troubleshoot builds effectively. It has decent extensibility and simple to set up. The account team is nice to work with.
    What do you dislike about the product?
    I feel that the pace of product development in Buildkite has been a bit stagnant in recent years. However, there seems to have been some reinvigoration in the product team in the recent 6-8 months. If they keep it up they will definitely pull out of this.
    What problems is the product solving and how is that benefiting you?
    We run all of our CI on it with self-hosted agents. CI is essential to modern software delivery.
    Financial Services

    Great Visualization Tools and User-Friendly Interface

    Reviewed on Oct 16, 2025
    Review provided by G2
    What do you like best about the product?
    Helpful visualization tools to understand pipeline and issues. Highly customizable to suit CI needs
    What do you dislike about the product?
    Somewhat steep learning curve given high level of customization
    What problems is the product solving and how is that benefiting you?
    CI pipeline and deployments
    SameerKhan

    Manages pipelines efficiently with reliable team support

    Reviewed on Feb 12, 2025
    Review from a verified AWS customer

    What is our primary use case?

    I use Buildkite for deployment tasks related to building AMI images and deploying routing profile queues into Amazon Connect. This involves using Buildkite in conjunction with GitHub. We create files, raise pull requests in GitHub, and then run the Buildkite pipeline for deployment tasks.

    What is most valuable?

    In Buildkite, I find it easy to manage the Buildkite pipeline with the ability to pull Buildkite IP directly to update security groups. The default upgrade is managed by Buildkite. We use version five integrated with Terraform. There is a team that assists with any significant issues, which adds to the reliability.

    What needs improvement?

    One area that needs improvement in Buildkite is the requirement for rework of the code. There can be syntax errors when running the Buildkite pipeline, especially if someone has made manual changes in AWS or Amazon Connect, which can cause the pipeline to stop.

    For how long have I used the solution?

    I have been using Buildkite for two years.

    What do I think about the stability of the solution?

    We have faced multiple instances of syntax errors when running the Buildkite pipeline, especially when manual modifications have been made into AWS or Amazon Connect. While these issues occur, we rely on a dedicated team to manage and resolve significant issues.

    How are customer service and support?

    The team managing Buildkite provides good support, and they handle significant issues that arise during operations.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is not something I witnessed directly as the pipeline was already in place when I joined. Therefore, I have no firsthand information about the initial setup process.

    Which other solutions did I evaluate?

    We are migrating our Buildkite pipeline to another tool, but I am not aware of why this decision was made. This migration capability is considered a pro.

    What other advice do I have?

    With two years of experience on Buildkite, I would recommend it to others due to its manageable pipeline and the support team available for big issues. I am satisfied with it, rating its stability an eight out of ten. Overall, I rate Buildkite eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Ismail Raaj

    A simple solution that is easy to learn if there is prior knowledge in YAML

    Reviewed on Jul 18, 2024
    Review from a verified AWS customer

    What is most valuable?

    The tool is simple and has no learning curve. If you know YAML, you can master it. It is simple to learn. 

    What needs improvement?

    As a newbie, I think BuildKite has several issues. For example, it can't get the status of a PR once it's closed. The syntax is easy to use, but updating a pipeline requires administrator settings, and viewing pipelines for others isn't straightforward.

    Another issue is the lack of additional support, especially with plugins. Most plugins, except for a few like Docker, aren't updated regularly on GitHub. While we haven't faced major issues, having someone actively maintain these plugins would increase confidence.

    For how long have I used the solution?

    I have been working with the product for two years. 

    How are customer service and support?

    The tool's support comes up with a solution, but its limitations affect it. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The tool's deployment is straightforward. 

    What other advice do I have?

    I rate the overall product an eight out of ten. 

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Zhi Fei Lee

    A flexible and easy-to-use solution with documentation for CI/CD

    Reviewed on Jul 03, 2024
    Review from a verified AWS customer

    What is our primary use case?

    Most of our projects involve both front-end and back-end development. We write the code and then create a file to set up our process, including specifying the tests we want to run. Before deploying to production, we need to install and configure certain things. We need something like Docker Pro, but I'm unsure about that. I'm familiar with the steps for using Buildkite for this process. We start by defining which tests to run.

    Once the tests are done, we can add a button to ensure the process doesn't proceed until the test is completed or until we manually press the button. We do this because we always have multiple stages of development, like dev, staging, and production. Once the code is deployed, we test it on dev and then press the button to move it to the stage for QA testing. After QA, we press the button again to deploy to production.

    What is most valuable?

    If you join our team, it's very easy to learn Buildkite. We have our own boilerplate, so you can just clone it and add your configuration steps. Plus, we have documentation available to guide you through the process.

    For how long have I used the solution?

    I have been using the product for two years. 

    What do I think about the stability of the solution?

    Sometimes, the system breaks down when we have limited instances running. For example, our company is very large, and some share the Buildkite instances. If we expect to deploy to production on a Friday, but every team is also deploying on Friday, we might have around twenty projects using Buildkite simultaneously.

    What do I think about the scalability of the solution?

    My company has 1000-2000 users. The solution is scalable. However, we are careful so as not to overspend. 

    What was our ROI?

    The solution is worth its cost if you are a large organization. It is flexible and easy to use. 

    What other advice do I have?

    I haven't used any other CI/CD platform before this, except for GitLab CI/CD, which I only used at a surface level. We would write some build steps and deploy them as soon as the tests were done. I'm unsure if GitLab has the same capabilities as Buildkite, particularly the step configuration feature that allows you to customize and control the move from one stage to the next (dev to staging, staging to production). I find this feature in Buildkite very easy to integrate and use.

    If you're considering using the solution for the first time, I suggest starting with GitLab CI/CD or GitHub Actions. Buildkite might be overkill for smaller projects or individual use. It's usually more expensive for new users but can be cost-effective for large-scale organizations. 

    I rate the overall product a nine out of ten. 

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Hamza AlZa'Atreh

    Have great plugins, pipeline options and offer webhooks for integration

    Reviewed on Jun 26, 2024
    Review provided by PeerSpot

    What is our primary use case?

    I use Buildkite on our CI/CD tool to build and deploy our services. Over the past few years, I’ve noticed that the build times have reduced due to the implementation of some testing features. The main issues we encounter are related to CI/CD.

    What is most valuable?

    They have great plugins, scalability, UI, and pipeline options. They also offer webhooks that allow integration with custom setups to send events dynamically.

    What needs improvement?

    BuildKite should follow some providers like GitHub Actions. They can offer a shared agent or cloud agent. If you have some builds that don't require a private environment or support data, you can use their shared data.

    For example, with Buildkite, I can use self-hosted agents running on my infrastructure and public shared agents. I will pay for the production minutes used as the production agent. For instance, if my job runs for ten minutes, I will be charged for ten minutes of usage.

    For how long have I used the solution?

    I have been using Buildkite since 2022-2023.

    What do I think about the scalability of the solution?

    In 2022, we extensively used Buildkite to manage around four hundred pipelines. However, we encountered some degradation in service quality at times, affecting our workflow and directly impacting our organizational processes. We considered reaching out to Buildkite support to address these challenges.

    How was the initial setup?

    The initial setup is easy because of CRM and documentation. They have profile documentation to create agents and group teams.

    What's my experience with pricing, setup cost, and licensing?

    The pricing depends on your use case. We're using the free tier. However, for paid plans, we were paying about ten dollars per user. It tracks user activity for billing purposes. If a user wasn't active during the month, we didn't pay for that user.

    What other advice do I have?

    I can advise you on Buildkite. It's a good tool with some new features that are related to existing ones. They have integrated some existing features effectively.

    It's very simple to learn and use authentication. It should be the central tool for all.

    Overall, I rate the solution a nine out of ten.