Nexthink Infinity

What do you like best about the product?

It can automatically identify devices and remediate issues as needed.

What do you dislike about the product?

I can’t access the data for my dashboards through a dataflow.

What problems is the product solving and how is that benefiting you?

It helps deflect tickets away from the service desk.

What do you like best about the product?

The most helpful thing about Nexthink is the insights into the end user device which results in the ability to create proactive solutions for our end user devices.

What do you dislike about the product?

The limitation in analyzing office add-ins.

What problems is the product solving and how is that benefiting you?

We use Nexthink to reduce loss of time due to technical issues. By reducing loss of time this results in a cost savings because time is money in the legal field.

What do you like best about the product?

Remote actions, Spark and Workspace as well as generally a very forward thinking company to partner with

What do you dislike about the product?

Not a dislike but our challenge is how to operationalize the use of Nexthink at scale across our org

What problems is the product solving and how is that benefiting you?

It is allowing us to shift more towards preventative actions to reduce friction for users

What do you like best about the product?

I really like how Nexthink is very easy to use and provides excellent endpoint data for diagnostics. It has some really useful dashboards and library modules. The various options like remote actions, workflows, and workspace offer flexible ways to solve different problems. The Workspace feature stands out as it helps me a lot with troubleshooting, diagnostics, and daily activities. I also appreciate the AI component that aids with troubleshooting, forecasting, and analysis.

What do you dislike about the product?

I don't like how Nexthink cannot get to logs. It has a hard time deciphering logs. Other clients can actually analyze logs, but Nexthink struggles with that.

What problems is the product solving and how is that benefiting you?

Nexthink solves technical and remote issues, offers visibility into our environment, and assists with diagnostics using remote actions, workflows, and workspace AI to tackle problems effectively.

What do you like best about the product?

The product is constantly evolving and changing for the positive.

What do you dislike about the product?

It can be overwhelming because there is so much data. It’s easy to feel lost in the product.

What problems is the product solving and how is that benefiting you?

The remote actions allow us to quickly solve problems and make sure our devices are up to date to improve Patching.

What do you like best about the product?

Being able to view near real-time telemetry across the entire computer fleet is a major benefit.

What do you dislike about the product?

Not many downsides to the product, it doesn’t require a lot of training to get started

What problems is the product solving and how is that benefiting you?

Being able to empower end users to solve their own issues is a game changer

What do you like best about the product?

All the experience! It’s a new way to be proactive and predictive.

What do you dislike about the product?

Nothing so far. It’s impressive what it can do.

What problems is the product solving and how is that benefiting you?

Visibility over the endpoints and as a leader of a technical team it is very important to have.

What do you like best about the product?

Putting experience to data. Amazing documentation

What do you dislike about the product?

Nothing yet so far through my journey!!!

What problems is the product solving and how is that benefiting you?

Disk space issues can be frustrating, but they also help by ensuring there’s enough room for updates to install properly.

What do you like best about the product?

Easy, powerful, useful natural language queries give you insights you likely don't get with other tools.

What do you dislike about the product?

Some issues interesting Spark with orher tools

What problems is the product solving and how is that benefiting you?

Baselining user experience toward improving it

What do you like best about the product?

I really love how Nexthink has improved since we upgraded from V6 to Infinity. The introduction of Workflows is a game-changer for us, allowing remote actions, functions, and different attributes within a single flow, which is simply amazing. The AI Workspace tool also stands out to me. It might not be perfect, but it's a fantastic starting point and easy to use, especially for less technical users, helping them diagnose issues effectively. Plus, the initial setup of Nexthink Infinity was incredibly easy, especially compared to the older version. I'm also enthusiastic about the regular updates, which seem to bring new features every month. Overall, Nexthink genuinely enhances our digital experience and provides essential real-time insights and actions just like a task manager with history, but better.

What do you dislike about the product?

There are a few areas where Nexthink could be improved. More API tools would be nice, especially connectors and improved calls to services like Intune and Entra. The VDI experience could also use enhancement as it's a bit tough to pull data from non-employees or those not using corporate-managed devices. It would be beneficial if it could pull more data from Citrix, for example. Apart from these, Nexthink seems to keep adding neat new features regularly, which is exciting.

What problems is the product solving and how is that benefiting you?

Nexthink gives me deep machine insights like a task manager with historical data. Its remote actions allow real-time problem-solving, unlike other tools that are slower or complex. The AI Workspace offers a user-friendly starting point for non-tech users to diagnose issues.