Nexthink Infinity

What do you like best about the product?

All the information you can obtain from any device helps differentially to improve efficiency and productivity at work.

What do you dislike about the product?

Some types of research and information are complex to obtain, especially when trying to find some unfavorable element.

What problems is the product solving and how is that benefiting you?

Hidden efficiency issues in devices and improvement in updates and vulnerabilities

What do you like best about the product?

It helps us quickly identify issues, troubleshoot proactively, and use Remote Actions and campaigns to address problems before they significantly impact users.

What do you dislike about the product?

Some of the more advanced configurations can be complex, and they often take significant effort to implement and maintain over time. If these capabilities were made more intuitive, teams could more easily unlock even more value from Nexthink.

What problems is the product solving and how is that benefiting you?

Nexthink helps us address endpoint visibility, proactive issue detection, troubleshooting, and remediation challenges. It allows us to spot device health and performance issues, automate fixes through Remote Actions, engage users with targeted campaigns, and resolve problems before they turn into service desk incidents. As a result, we spend less time on manual troubleshooting, improve resolution times, reduce repeat incidents, increase operational efficiency, and ultimately enhance the digital employee experience.

What do you like best about the product?

Nexthink gives us insight into the health and usability of our fleet and the ability to take action and make improvements

What do you dislike about the product?

There is a lot of data and a lot of capability. Turning insight into remote actions and workflows has a learning curve

What problems is the product solving and how is that benefiting you?

We have a better understanding of hardware utilization and that is helping to drive better decisions in hardware standards. We are able to easily see when there are software problems and remediate fleet wide.

What do you like best about the product?

I like the ease of use and how it enables anyone to look deeper into endpoint performance

What do you dislike about the product?

It doesn't seem like the data I currently have is really that actionable, but I'm sure that might change with Spark

What problems is the product solving and how is that benefiting you?

Nexthink is helping us understand what our endpoint behavior is without bothering the users

What do you like best about the product?

I use Nexthink to track and maintain our laptop fleet, and Spark helps us proactively resolve laptop issues. I like that Nexthink helps me understand how our fleet is doing and find fleet-wide patterns and root causes we can engineer out to reduce support needs. Spark, Agentic, Amplify, and Forge look pretty cool. The Agentic layer helps resolve issues, document what we fixed and how in our knowledge, and teach others to use the data and tools to fix real issues in the field for our user population. It’s making real dents in our support workloads in a good way. Setup was good; I had a good PS person, and our account rep helped guide us a lot. It gave us a good foundation that I still view as a good investment two years later.

What do you dislike about the product?

I don’t like that my data falls off after a certain number of months or days. I know storage isn’t free, but I can’t look for patterns going back a year if I only have a limited number of months of data to work with.

What problems is the product solving and how is that benefiting you?

I use Nexthink to track and maintain our laptop fleet, understand end-user challenges, and find fleet-wide patterns so we can engineer out root causes and reduce support needs. Its agentic layer helps resolve issues, document fixes, and teach others to fix field issues, reducing our support workload.

What do you like best about the product?

I like Nexthink’s intuitive, simple, user-friendly interface. Workspace makes it easy to find the information I need, from basic information to analysis, comparison charts, suggestions, guides, and steps for achieving an objective. I find that very helpful. Monitoring over 100 applications is the feature I find most useful because it gives us visibility into their usage, utilization, and health, and the module keeps evolving. Nexthink also gives us visibility into the estate’s health and status and users’ application experience, helping us pinpoint where that experience may be degraded and support users proactively rather than reactively.

What do you dislike about the product?

I’d like Nexthink to make it easier to pinpoint exactly what is causing an issue on an end user’s device. Some parameter and data calculations are too complex and don’t make sense to me, even when I read the documentation or get an explanation from support. The numbers can also be incorrect: for example, Nexthink may show that a user used their laptop for 3 hours when they typically used it for 8. The overall DEX score calculation can be confusing too, especially when the documentation says it reflects an average or the experience most users have, but scores in my environment don’t seem to line up clearly.

What problems is the product solving and how is that benefiting you?

Nexthink gives us visibility into the health and status of our entire estate and the end-user experience across applications, including where that experience is suffering or getting degraded, so we can pinpoint where a problem may be occurring.

What do you like best about the product?

I like Nexthink’s proactive approach and the DEX score. It gives me very good analysis of what’s happening on a PC and helps me diagnose the root cause of an issue better. The initial setup was good.

What do you dislike about the product?

nothing

What problems is the product solving and how is that benefiting you?

I use Nexthink for a proactive approach. I like the DEX score and its analysis of what’s happening on a PC, which helps me diagnose the root cause of an issue better.

What do you like best about the product?

It can automatically identify devices and remediate issues as needed.

What do you dislike about the product?

I can’t access the data for my dashboards through a dataflow.

What problems is the product solving and how is that benefiting you?

It helps deflect tickets away from the service desk.

What do you like best about the product?

The most helpful thing about Nexthink is the insights into the end user device which results in the ability to create proactive solutions for our end user devices.

What do you dislike about the product?

The limitation in analyzing office add-ins.

What problems is the product solving and how is that benefiting you?

We use Nexthink to reduce loss of time due to technical issues. By reducing loss of time this results in a cost savings because time is money in the legal field.

What do you like best about the product?

Remote actions, Spark and Workspace as well as generally a very forward thinking company to partner with

What do you dislike about the product?

Not a dislike but our challenge is how to operationalize the use of Nexthink at scale across our org

What problems is the product solving and how is that benefiting you?

It is allowing us to shift more towards preventative actions to reduce friction for users