JumpCloud
JumpCloud, Inc.External reviews
3,919 reviews
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Flexible and Packed with Instruments
What do you like best about the product?
I like the flexibility and the amount of instruments available.
What do you dislike about the product?
Not everything I want has been implemented. Yet.
What problems is the product solving and how is that benefiting you?
Please ensure consistency across all applied policies and settings, and provide a secure login experience.
Ease in IT Administration with Some Limitations
What do you like best about the product?
I like the ease of working with JumpCloud's features. The mobile device management and administration part seems super useful to me. Additionally, the command section helps me a lot when managing issues with devices or IT problems in the company.
What do you dislike about the product?
When it comes to viewing the outputs of the commands, you absolutely have to go to a separate section; it's not like you have a clear and precise link on the screen about the results. You can only receive an exit code and some logs.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage IT and as an identity provider, making it easier to assign permissions and roles. It is also useful in the management and onboarding or offboarding of devices, and the mobile management and command functions simplify handling issues in devices or IT.
Secure, Easy Single Sign-On That Replaced Active Directory
What do you like best about the product?
JumpCloud has allowed us to implement single sign on with many of the tools we use. We have used it to replace active directory and in turn we have gotten a better level of security and ease of use for our users.
What do you dislike about the product?
The large scope of operating systems they work with at times can cause our mainly Windows environment to be missing some features. Although when brought to their attention it usually gets resolved.
What problems is the product solving and how is that benefiting you?
Allow us to use signle sign on is letting our users have to remember less passwords and in turn our IT support requirements have gone down.
Easy SaaS Integrations and Powerful Device Management
What do you like best about the product?
The Integration with all the Saas based platform. Easy integration. On the feature ground i like the device management.
What do you dislike about the product?
The integration with our SIEM "Wazuh" is notup to the mark. also, the most dislike part would be the cost.
What problems is the product solving and how is that benefiting you?
SAML based integration. User synchronisation across all SaaS based platforms. The problem for remembering different passwords is gone now.
Centralized User Management Done Right
What do you like best about the product?
I enjoy how easy JumpCloud is to use through the UI and API. Personally, I appreciate the PowerShell module. I didn't need any training for the UI and didn't have to train other onboarded admins either. The API, while a bit more complex, makes troubleshooting and repetitive tasks easier and quicker. JumpCloud serves as my organization's only centralized IdP, with everything running through it, including Google, Microsoft, SAML, OIDC apps, and even our WiFi through RADIUS syncing with LDAP. I'm a huge advocate for JumpCloud and would give it a 10 out of 10.
What do you dislike about the product?
I wish there was a dark mode for the UI. As much as I love the PowerShell Module, I feel as though the way it was architected is a bit clunky with needing to effectively do an SQL join in a syntax that was never designed for that.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes user management and compliance, combining MDM, SSO IdP, and a group source of truth all in one place.
Surreal Management with Ease and Intuition
What do you like best about the product?
I like the ease of the interface and how intuitive JumpCloud can be. The management is unbelievably good, and I'm impressed by the ease with which the application allows managing users even from the other side of the world.
What do you dislike about the product?
I believe that after the last update, the application is having some connectivity issues. Sometimes I need to restart the equipment I am standardizing for the policies to start downloading.
What problems is the product solving and how is that benefiting you?
JumpCloud solves connection, management, and company policy application issues, assisting in end-user support.
Effective Identity Management with Room for UI Improvement
What do you like best about the product?
I find JumpCloud fairly easy to use. Over the years that we've been using it, I've seen a fair number of improvements that have made the platform even better. It's allowed us to do more and have more enterprise features, which has made JumpCloud itself easier to use.
What do you dislike about the product?
Sometimes the admin interface is really difficult to navigate and understand. Our devices get disconnected from the JumpCloud server, and our users are unable to log in, and then we're unable to recover their account.
What problems is the product solving and how is that benefiting you?
JumpCloud allows us to configure company devices and manage identity easily. It's fairly easy to use, with improvements over the years enhancing the platform and letting us do more enterprise tasks.
Streamlined, Intuitive Admin Panel with a Great Modern IT Feature Set
What do you like best about the product?
It includes a great feature set for the things that most affect modern IT, but in a streamlined, super-intuitive and reliable administration panel.
What do you dislike about the product?
I love the product, perhaps the Windows automated laptop enrollment could be as full-featured as the Mac someday.
What problems is the product solving and how is that benefiting you?
It solves 1) how to manage our fleet of enduser devices, 2) how to provide applications to these users, 3) how to ensure a high level of security for our organization, 4) how to easily and quickly empower our users, 5) how to manage shadow IT
Jumpcloud Made Organization-Wide Authentication Easy—No Onsite Infrastructure Needed
What do you like best about the product?
Jumpcloud allowed us to bypass any onsite infrastructure for authentication across our organization.
What do you dislike about the product?
We are completely handicapped to manage users if the portal is down. This has only happened once, but of course it is when an immediate termination was needed.
What problems is the product solving and how is that benefiting you?
We needed a solution to replace any onsite identity management. This, along with our RMM tool, are the pillars of our IT infrastructure. User provisioning/decommissioning/access management, device policy control, SAS SSO, Cloud Directory control are all extensively utilized within our org. A big bonus is the native device remote assist feature that has saved me numerous times when our standard remote assist platform failed to connect. Having a backup and very useable remote assist platform is amazing. We are also excited to utilize the Cloud RADIUS server when we move offices. Jumpcloud is 10/10 as a platform for a small IT team managing an expansive business.
Streamlined Multiplatform Endpoint Management
What do you like best about the product?
I use JumpCloud for managing our endpoints to ensure our policies are enforced and to have a cohesive single sign-on experience integrated with our identity provider. I appreciate JumpCloud's multi-platform solution that offers feature parity across Windows, OS X, and Linux at a reasonable price. I like the 'single pane of glass' across our endpoints, which makes it easy to deploy and manage enterprise applications and security solutions via the console. This helps ensure our endpoints are running the security agents and have the policies implemented to meet our strict compliance and contractual obligations. The initial setup was fairly straightforward.
What do you dislike about the product?
Previously, we were not able to inventory and track non-managed assets. This feature has just been released and we are looking forward to evaluating the additional functionality.
What problems is the product solving and how is that benefiting you?
JumpCloud helps manage endpoints, enforce policies, and offers a cohesive single sign-on experience. It solves our need for a multi-platform solution with feature parity, especially across Windows, macOS, and Linux, at a reasonable price.
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