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NinjaOne handles all of our automation and patching needs
What do you like best about the product?
NinjaOne makes automating processes and patching computers a breeze. We always know when there is an issue with a client's computer. We also always know if a patch is missed, the computer has been running for too long with a reboot or any other parameter we setup for monitoring
What do you dislike about the product?
The only real downside of NinjaOne is writing your own policies can be a little difficult. You need to really have a firm grasp on powershell for windows or bash for Macs.
What problems is the product solving and how is that benefiting you?
NinjaOne really helps us most with patching windows client computers and with monitoring the computers for any needs, we can see what patches need to be installed and if the computer needs to be rebooted. The other big thing is knowing when computers have been on too long and need to be restarted.
Love Ninja
What do you like best about the product?
The interface is clean and easy to navigate. Administrative tasks, from adding users to creating scripts and scheduled tasks, take minutes to complete, not hours. Devices requiring attention are also a click away from the main dashboard, allowing you to view and address concerns and maintenance problems without the need to dig for information.
What do you dislike about the product?
The app is not responsive to screen sizes. It is designed for desktop use only and does not compensate for smaller screen widths.
The feature roadmap is nice to look at, but it feels more like a way to stonewall requests and encourage users to pick from a set of features rather than a place where the development team goes to get ideas. It would benefit from a search bar and an area where all requests could be seen rather than cherry-picked ideas that look good to the company.
Some integrations require consolidating billing with Ninja. I can easily see the convenience and ease the solution brings, but I wouldn't say I like losing the feeling of control from this model. I like the idea of offering consolidated billing through Ninja, but not as a requirement to integrate services.
The feature roadmap is nice to look at, but it feels more like a way to stonewall requests and encourage users to pick from a set of features rather than a place where the development team goes to get ideas. It would benefit from a search bar and an area where all requests could be seen rather than cherry-picked ideas that look good to the company.
Some integrations require consolidating billing with Ninja. I can easily see the convenience and ease the solution brings, but I wouldn't say I like losing the feeling of control from this model. I like the idea of offering consolidated billing through Ninja, but not as a requirement to integrate services.
What problems is the product solving and how is that benefiting you?
I started working at my current company after patching policies were set in our previous RMM tool. The policies hardly worked and created a lot of noise in our ticket queue that went ignored. When we switched to Ninja, policies took less than an hour to set and just worked. There was no fiddling around with testing, trying to dig for problems, or continuous communication with support.
In my opinion, the best bang for your buck in an RMM on the market.
What do you like best about the product?
The best parts about NinjaRMM is the featureset compared tot he pricing.
It's very cheap for what you get.
Their implementation team is very good and helpful during onboarding.
Compared to other products I have tried (Nable, Pulseway, Kaseya) they are a lot more stable, featureset is improving faster and support is excellent.
It's very cheap for what you get.
Their implementation team is very good and helpful during onboarding.
Compared to other products I have tried (Nable, Pulseway, Kaseya) they are a lot more stable, featureset is improving faster and support is excellent.
What do you dislike about the product?
I wish there was a bit more customization in the platform.
What problems is the product solving and how is that benefiting you?
It makes sure that our small team can support our customers to the best of our ability every day.
We love the way the product work, its fast, its snappy, and it integrates greatly with our PSA.
We love the way the product work, its fast, its snappy, and it integrates greatly with our PSA.
Ninja is great for constrained staffs
What do you like best about the product?
I really like the API availability and the built-in patching mechanism. There are plenty of easy-to-use tools and built-in reports. The ability to extract and relate custom fields to PCs is a huge positive on the NinjaOne platform.
What do you dislike about the product?
At a larger scale, 8000+ managed systems, Ninja can be slow to respond and understand the challenges of my needs as an administrator of such a large fleet. They have been able to address all of my concerns, but it may take an extra conversation or two to get there.
What problems is the product solving and how is that benefiting you?
We are able to get better data and business intelligence out of injaOne compared to our last solution. NinjaOne also has significantly less network overhead compared to other tools that we have used in the past.
A pleasant experience with NinjaOne
What do you like best about the product?
You have almost every relevant IT Tool in one place, you can automate a surprising amount of daily tasks, the UI is easy to use and easy on the eyes, and the Ninja Team, with both their support and sales staff, do a great job.
What do you dislike about the product?
Some features are a little finicky to use (e.g. Some scripts). Also, some desirable traits, such as mobile device management and the ability to link essential websites and web portals, are not yet implemented.
What problems is the product solving and how is that benefiting you?
The above problems are currently in development, which will improve future usage and allow us to stop using some other tools, thus saving money in the process. The roadmap is generally looking fantastic.
good and easy to use RMM tool
What do you like best about the product?
what i like the best that its fast in connecting to users desktops and it dont take much time like other rmm alternatives
What do you dislike about the product?
maybe you need a new modern look to your dashboard
What problems is the product solving and how is that benefiting you?
we are a MSP and we use it to connect to endusers to provide our services so its a valuable asset to our organization
They're good at what they do with great support.
What do you like best about the product?
The client availability, patching capability, and support.
What do you dislike about the product?
They still feel new, which is not necessarily a bad thing.
What problems is the product solving and how is that benefiting you?
OS patching
A good RMM at last
What do you like best about the product?
Its a very flexible platform with great scripting and reliability, we use teamviewer mainly and this integrates well into the platform. Support is also very responsive as is the dev team
What do you dislike about the product?
There are a few things like reporting that need serious improvement but you can at least export most of the data to create them manually. More work is required in the area of integrations with products that MSPs use
What problems is the product solving and how is that benefiting you?
Our previous RMM had been causing issues with lazy programming, turning off Splashtop for our main customer actually removed all versions, no matter what version or licence. As if this wasn't bad enough the support team and their management didn't seem to care. None of these issues with Ninja, very pleased how its going.
NinjaOne - Great RMM Solution.
What do you like best about the product?
We have been using NinjaOne for over two years and believe the solution has an excellent interface and provides a fantastic platform to support our users. The mobile application is excellent and offers an effective way to support users from remote locations. Development of the solution is also excellent, and both web and mobile platforms are regularly updated with new features. The NinjaOne team also listen to the feedback from their customers and try to include these ideas in future releases.
What do you dislike about the product?
Reporting - I would like to have more flexibility with the query. We are investigating the ticketing system and finding some web views challenging. Ticketing on the mobile application is a great addition, though.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a stable support platform for our business. Alerting system is fantastic and allows us to offer proactive support to all our users. I'm sure many of the new features that will be deployed in future releases will also benefit our business.
Really enjoy NinjaOne, i recommended it to all my colleague
What do you like best about the product?
The most helpful about NinjaOne is the OS patching and the possibility to control the operation of endpoints completely remotly. Plus, the ability to launch scripts and create some reports to show to the customers.
What do you dislike about the product?
Honestly, I don't find anything unuseful or to dislike inside NinjaOne. Perhaps the thing I use the least is the documentation, but I don't dislike that. So in conclusion, there is nothing i don't like in NinjaOne.
What problems is the product solving and how is that benefiting you?
First, I would say the OS update patches. Many customers had their endpoints not updated to the latest OS versions, which often caused problems and slowdowns with the PCs. Now, with NinjaOne, my customer's PCs are constantly updated, and so I proactively solved some operational issues, allowing my technical helpdesk to work better and faster.
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