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Talkdesk Express
Talkdesk Express makes AI-powered customer service simple for small and growing businesses. Launch your contact center in minutes with no IT setup required. Adopt AI fast with ready-to-go chatbots, virtual agents, and smart automations that help you respond instantly, stay available 24/7, and deliver personalized support across every channel. Manage calls, texts, emails, chats, and social messages from one unified workspace that scales as you grow. Start with a 15-day trial for up to 10 users, plus $100 in free credits to explore AI capabilities. After your trial, you can become an active customer with flexible, pay-as-you-go pricing available through AWS Marketplace.
Reviews (2586)
Banking
No-Code, Modular IVR Studio That’s Easy to Set Up
Reviewed on Aug 25, 2026
Review provided by G2
What do you like best about the product?
The no code/ modular studio to set up the IVR
What do you dislike about the product?
Sometimes there is a lot of manual work, because you cannot do bulk actions. Of some things there is no overview and you have to go into the record of each agent to see which queues they have for example.
What problems is the product solving and how is that benefiting you?
An easy to use contact suite for admins and agents
Mallory L.
Effortless Automation for Post-Call Activities
Reviewed on Aug 21, 2026
Review provided by G2
What do you like best about the product?
I like that Talkdesk can automatically summarize conversations and update customer records, which helps streamline post-call activity. The initial setup was quick, making it easy to get started with the platform.
What do you dislike about the product?
I think that Talkdesk could improve by offering more customizable AI personalities and conversation styles to match different brands.
What problems is the product solving and how is that benefiting you?
I automate post-call activities like summarizing, tagging, and CRM updates, preserving conversation context to eliminate customer info repetition during transfers.
Heidi H.
Revolutionizes Support with Intelligent AI Features
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
I appreciate how Talkdesk offers 24/7 intelligent customer support without increasing staffing requirements and helps reduce customer frustration by detecting negative sentiment and escalating urgent cases quickly. The initial setup was smooth, making it easy for my team to get started.
What do you dislike about the product?
Increase proactive Customer engegment by predicting issue before customer contact support .
What problems is the product solving and how is that benefiting you?
I use Talkdesk to monitor live conversations and provide AI-driven recommendations to agents. It reduces customer frustration by detecting negative sentiment and escalating urgent cases quickly. It enables 24/7 intelligent support without increasing staffing and predicts issues before customers contact support, enhancing proactive engagement.
Terrenean W.
Dependable and Innovative A.I. Integration
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
I like that it’s dependable, and I also appreciate how innovative it feels with the A.I. integration.
What do you dislike about the product?
The only thing I really dislike is the transfer option. If I call a peer for support and reach their voicemail, I have to go back to the customer before I can call another peer. If that happens more than once, it becomes embarrassing.
What problems is the product solving and how is that benefiting you?
The A.I. integration is nice. It helps me maintain a professional tone and figure out how to improve my wording for the next customer who has that same issue.
jordan G.
Clear Site and Rich Features, but Sound Setup Issues Hold It Back
Reviewed on Aug 18, 2026
Review provided by G2
What do you like best about the product?
I really like how clear the site is, and I also appreciate the wide range of features available.
What do you dislike about the product?
However, I’ve run into quite a few issues, especially when it comes to hearing clients clearly or getting the sound configured properly.
What problems is the product solving and how is that benefiting you?
It’s great that the app is available on smartphones. Plus, you can see which colleagues are available, as well as all incoming calls and the ones you are handling. Being able to listen back to conversations is also very important in case we missed any details.
frederique l.
Effortless Client Reach, Simple Interface
Reviewed on Aug 18, 2026
Review provided by G2
What do you like best about the product?
I like that Talkdesk is easy to use and its graphics are simple. It helps me to reach clients easily by phone. The initial setup was really easy.
What do you dislike about the product?
Sometimes we don't hear the clients immediately, which can be a bit of an issue.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me reach clients easily by phone, although sometimes we don't hear clients immediately. It's easy to use, with simple graphics.
Art G.
Easy Team Monitoring with Integrated Chat, Voice Calls, and Call Recording
Reviewed on Aug 17, 2026
Review provided by G2
What do you like best about the product?
The easy access to view where all my team is and the status they are on. Also, being able to have chat and voice calls intergrated into the same platform.
What do you dislike about the product?
Really there isn't anything that I don't like I love having access to Live monitoring and call recording.
What problems is the product solving and how is that benefiting you?
Having access to chat transcripts as well as call recordings to go back and coach or listen to a call that a member may have deemed bad service.
Paige H.
Seamless CRM Integration with Instant Setup
Reviewed on Aug 16, 2026
Review provided by G2
What do you like best about the product?
I like how Talkdesk proactively contacts customers with personalized reminders, updates, or appointment confirmations. It minimizes after-call administrative work by automatically documenting conversations and updating records. I appreciate the seamless integration with CRM and business applications for faster issue resolution. The initial setup was instant, which was impressive. I would definitely recommend Talkdesk.
What do you dislike about the product?
I think Talkdesk could improve the integration with niche industry applications and legacy enterprise systems.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me proactively contact customers, minimize after-call administrative work, and seamlessly integrate with CRM for faster issue resolution.
Retail
Convenient All-in-One Hub for Customer support
Reviewed on Aug 14, 2026
Review provided by G2
What do you like best about the product?
I like how convenient it is to handle chats, emails, and calls all in one place
What do you dislike about the product?
I dislike it when there are glitches at times
What problems is the product solving and how is that benefiting you?
It helps to resolve customer interactions all in one place and being able to access our activity
ELIZABETH P.
Easy Tracking for Incoming and Outgoing Calls
Reviewed on Aug 14, 2026
Review provided by G2
What do you like best about the product?
Allows for easy tracking of how many calls received/outgoing.
What do you dislike about the product?
The system logs me out after a certain amount of time
What problems is the product solving and how is that benefiting you?
Allows our department to receive calls and chats at the same time.