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Talkdesk Express
Talkdesk Express makes AI-powered customer service simple for small and growing businesses. Launch your contact center in minutes with no IT setup required. Adopt AI fast with ready-to-go chatbots, virtual agents, and smart automations that help you respond instantly, stay available 24/7, and deliver personalized support across every channel. Manage calls, texts, emails, chats, and social messages from one unified workspace that scales as you grow. Start with a 15-day trial for up to 10 users, plus $100 in free credits to explore AI capabilities. After your trial, you can become an active customer with flexible, pay-as-you-go pricing available through AWS Marketplace.
Reviews (2579)
Art G.
Easy Team Monitoring with Integrated Chat, Voice Calls, and Call Recording
Reviewed on Aug 17, 2026
Review provided by G2
What do you like best about the product?
The easy access to view where all my team is and the status they are on. Also, being able to have chat and voice calls intergrated into the same platform.
What do you dislike about the product?
Really there isn't anything that I don't like I love having access to Live monitoring and call recording.
What problems is the product solving and how is that benefiting you?
Having access to chat transcripts as well as call recordings to go back and coach or listen to a call that a member may have deemed bad service.
Retail
Convenient All-in-One Hub for Customer support
Reviewed on Aug 14, 2026
Review provided by G2
What do you like best about the product?
I like how convenient it is to handle chats, emails, and calls all in one place
What do you dislike about the product?
I dislike it when there are glitches at times
What problems is the product solving and how is that benefiting you?
It helps to resolve customer interactions all in one place and being able to access our activity
ELIZABETH P.
Easy Tracking for Incoming and Outgoing Calls
Reviewed on Aug 14, 2026
Review provided by G2
What do you like best about the product?
Allows for easy tracking of how many calls received/outgoing.
What do you dislike about the product?
The system logs me out after a certain amount of time
What problems is the product solving and how is that benefiting you?
Allows our department to receive calls and chats at the same time.
Banking
Talkdesk Transcription and Reporting Keep Me on Track
Reviewed on Aug 12, 2026
Review provided by G2
What do you like best about the product?
I like that Talkdesk transcribes calls and offers a lot of useful reporting tools that help me track my progress and stay focused on my monthly goals.
What do you dislike about the product?
I would say the only thing that isn’t helpful is when calls come in from unknown numbers. If possible, I’d like more information provided about the caller. I’d also like the automated system to limit the amount of time it takes for members to reach us.
What problems is the product solving and how is that benefiting you?
I use it mainly for verifying members and transcribing calls.
Lizeth L.
Availability View Helps, But Calls Go to Voicemail Too Often
Reviewed on Aug 12, 2026
Review provided by G2
What do you like best about the product?
One thing I really like is being able to see who’s available to assist the next caller and who’s currently busy.
What do you dislike about the product?
I don’t like it when members call me directly and it goes straight to voicemail right away if I’m not showing as available.
What problems is the product solving and how is that benefiting you?
Not too sure how to answer this question.
David A.
A Flexible and Powerful Contact Center Platform
Reviewed on Aug 11, 2026
Review provided by G2
What do you like best about the product?
What I like most about Talkdesk is its flexibility and how easily the platform can be adapted to different business needs. Talkdesk Studio makes it relatively simple to build and adjust IVR flows, routing rules, queues, and other call-handling logic.
What do you dislike about the product?
One area I think Talkdesk could improve is the complexity of some integrations, particularly with platforms like Salesforce. While the integration capabilities are powerful, certain configurations and troubleshooting scenarios can require significant technical knowledge.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us solve several challenges related to managing a complex customer service operation. It centralizes call handling, routing, queues, callbacks, and agent management, making it easier to support different teams, markets, and languages.
Gregory F.
Easy to Use, Fast Support—Talkdesk Has Been Excellent for Us
Reviewed on Aug 11, 2026
Review provided by G2
What do you like best about the product?
Talkdesk is very easy to use, and whenever I have questions or run into issues, the Talkdesk team is quick to respond with answers or help get the problem resolved. Maria Diaz has been amazing to work with on all of our projects, and she consistently makes herself available when we need her.
What do you dislike about the product?
We’ve been using Talkdesk for three years, and I honestly haven’t found anything I don’t like about it. The only improvement I’d like to see is an easier way to build and customize reports, so reporting feels more straightforward to set up and adjust.
What problems is the product solving and how is that benefiting you?
Talkdesk has streamlined all of our communications by bringing our phone, chat, and text conversations into one platform, and tying everything together through integration with our CRM program.
Mallory S.
Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights
Reviewed on Aug 10, 2026
Review provided by G2
What do you like best about the product?
Talkdesk is a valuable tool because it helps keep calls, customer notes, and interactions organized and easy to track. It also gives better visibility into call volume, missed calls, agent statuses, and overall activity, which helps with follow-up and accountability. The call recordings and reporting are especially helpful for QA, coaching, and identifying trends so we can continue improving team performance and the customer experience.
What do you dislike about the product?
Overall, I do not have many concerns with Talkdesk. The main challenge is making sure statuses, missed calls, and customer information are updated accurately, especially when call volume is high. Even with that, Talkdesk is still a very useful tool for keeping calls organized, reviewing interactions, and helping the team stay on track.
What problems is the product solving and how is that benefiting you?
Talkdesk helps improve call tracking, visibility, and overall organization for the team. It makes it easier to monitor call volume, missed calls, agent statuses, and customer interactions, which supports accountability and timely follow-up. It is also helpful for QA and coaching since calls can be reviewed to provide feedback, identify trends, and support training. Overall, Talkdesk helps the team stay organized and continue improving the customer experience.
Brian R.
Great for Customer Chats .
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
I use it mostly for chat services with customers.
What do you dislike about the product?
Templates for chat.. it use to got to list but not you have to click extra step.
What problems is the product solving and how is that benefiting you?
I guess for ME the chat I can easily go back to previous chats by date.
Kenya F.
Copilot Helps Us Stay on Track, But Texting Gets Interrupted by Incoming Calls
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
Adding Copilot to Talkdesk has been, by far, the biggest help. There are times when the phone doesn’t connect properly, but Copilot still picks up the conversation, so we can read what the customer is saying and adjust our service accordingly.
What do you dislike about the product?
The only thing I dislike about Talkdesk is that when I’m sending a text message and a call comes in, it interrupts what I’m doing in the text. It would be great if there were an additional window or pop-up that appears when a call comes in, so I can see the call without being pulled out of the message.
What problems is the product solving and how is that benefiting you?
What I’ve noticed with Talkdesk is that it’s been solving some of our issues and benefiting me, especially since Copilot was added to help us assist our customers. It doesn’t just help by recording the call in writing; it also provides suggestions on how we can better help the customer with their issues.