Sold by: TalkdeskÂ
Deployed on AWS
Talkdesk Express makes AI-powered customer service simple for small and growing businesses. Launch your contact center in minutes with no IT setup or long-term contracts required.
Adopt AI fast with ready-to-go chatbots, virtual agents, and smart automation that help you respond instantly, stay available 24/7, and deliver personal support across every channel. Manage calls, texts, emails, chats, and social messages all from one unified workspace that scales as you grow.
Get started for free with 25 licenses and $100 in credits. Flexible, pay-as-you-go pricing available now through AWS Marketplace.
Overview
Talkdesk Express empowers small businesses and entrepreneurs to modernize customer service through AI, without needing complex software or technical expertise. The platform combines voice, SMS, email, chat, and social messaging into one simple workspace, giving teams full visibility into every customer interaction.
AI is at the core of Express, enabling small teams to work smarter and scale faster. In just minutes, you can add a chatbot to your website to answer FAQs, set up Autopilot to handle routine questions automatically, or deploy AI-powered virtual agents to manage support around the clock. Smart routing ensures customers reach the right person instantly, while AI Translator and Rewriter help teams communicate clearly across languages and tone.
Behind the scenes, automation keeps service consistent by logging calls, organizing messages, and pulling knowledge base content into replies automatically. That means fewer manual steps, faster responses, and better experiences for customers.
Talkdesk Express eliminates the patchwork of personal phone books, spreadsheets, and shared inboxes that small businesses often rely on. It's fast to deploy, easy to manage, and affordable to scale, with flexible, usage-based pricing and no contracts or IT setup.
Powered by Talkdesk Customer Experience Automation, Express delivers the same security, reliability, and innovation trusted by leading organizations, reimagined for growing teams.
Transform your customer experience with built-in AI and automation - start free today.
Highlights
- Start free with 25 seats included + $100 credit. Launch Talkdesk Express instantly with your first 25 licenses free and $100 in usage credits. No contracts, no setup fees, just fast, flexible access to AI-powered customer service tools.
- AI-powered support, ready in minutes. Add a chatbot to your website, deploy virtual agents, or automate responses across calls, texts, and chats, all without IT help. Get sophisticated AI that works for your business, not against it.
- One platform for every conversation. Bring voice, SMS, email, chat, and social messaging together in a single workspace. Serve customers faster, stay organized, and scale effortlessly with built-in AI automation.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Talkdesk Express | Talkdesk Express usage rates vary depending on product and interaction volume. | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact express@talkdesk.com . For support questions as an Express customer, please visit express.talkdesk.com to join the free support community. support@talkdesk.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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