Sold by: Talkdesk
Deployed on AWS
Talkdesk Express makes AI-powered customer service simple for small and growing businesses. Launch your contact center in minutes with no IT setup required. Adopt AI fast with ready-to-go chatbots, virtual agents, and smart automations that help you respond instantly, stay available 24/7, and deliver personalized support across every channel. Manage calls, texts, emails, chats, and social messages from one unified workspace that scales as you grow. Start with a 15-day trial for up to 10 users, plus $100 in free credits to explore AI capabilities. After your trial, you can become an active customer with flexible, pay-as-you-go pricing available through AWS Marketplace.
4.4
Overview
Talkdesk Express empowers small businesses and entrepreneurs to modernize customer service through AI, without needing complex software or technical expertise. The platform combines voice, SMS, email, chat, and social messaging into one simple workspace, giving teams full visibility into every customer interaction. AI is at the core of Express, enabling small teams to work smarter and scale faster. In just minutes, you can add a chatbot to your website to answer FAQs, set up Autopilot to handle routine questions automatically, or deploy AI-powered virtual agents to manage support around the clock. Smart routing ensures customers reach the right person instantly, while AI Translator and Rewriter help teams communicate clearly across languages and tone. Behind the scenes, automation keeps service consistent by logging calls, organizing messages, and pulling knowledge base content into replies automatically. That means fewer manual steps, faster responses, and better experiences for customers. Talkdesk Express eliminates the patchwork of personal phone books, spreadsheets, and shared inboxes that small businesses often rely on. It's fast to deploy, easy to manage, and affordable to scale, with flexible, usage-based pricing and no IT setup. Powered by Talkdesk Customer Experience Automation, Express delivers the same security, reliability, and innovation trusted by leading organizations, reimagined for growing teams. Transform your customer experience with built-in AI and automation - start your 15-day free trial today.
Highlights
- Start free with a 15-day trial for up to 10 users + $100 credit. Experience Talkdesk Express instantly with full access during your trial and $100 in usage credits to explore AI-powered customer service tools. No setup fees, just fast, flexible access before moving to pay-as-you-go pricing through AWS Marketplace.
- AI-powered support, ready in minutes. Add a chatbot to your website, deploy virtual agents, or automate responses across calls, texts, and chats, all without IT help. Get sophisticated AI that works for your business, not against it.
- One platform for every conversation. Bring voice, SMS, email, chat, and social messaging together in a single workspace. Serve customers faster, stay organized, and scale effortlessly with built-in AI automation.
Details
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Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Talkdesk Express usage rates vary depending on product and interaction volume. | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact express@talkdesk.com . For support questions as an Express customer, please visit express.talkdesk.com to join the free support community. support@talkdesk.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Leala R.
All-in-One Platform with Easy Zendesk Integration and Powerful Reporting
Reviewed on Jul 16, 2026
Review provided by G2
What do you like best about the product?
I like having everything on one platform- voice, chat, sms, whatsApp, performance management, workforce management. It also integrates easily with Zendesk. The reporting is easy to use and provides an abundance of information.
What do you dislike about the product?
Sometimes the support guides are outdated or not easy to follow. It's also unclear if some options are available with the suite I have. This means I have to contact my account manager to understand if the option is available to me or if it would be an add-on.
What problems is the product solving and how is that benefiting you?
We've had an increase in customer orders, which means an increase in contact volume. Adding the Autopilot Agent has made a huge difference in being able to support more customers with less wait time and no need to backfill the open positions we have, so there really hasn't been an increase in our operating costs. The pricing for AI has been competitive.
Computer Software
Quick queries and calls, with easy control of agent times
Reviewed on Jul 15, 2026
Review provided by G2
What do you like best about the product?
the speed when consulting any information (incoming, outgoing calls), making or answering calls, and the ease of checking the times of all agents connected to the same project.
What do you dislike about the product?
the fact that the state changes on its own has happened to me once or twice
What problems is the product solving and how is that benefiting you?
All incoming and outgoing calls are recorded, which facilitates specific searches by call time or phone number.
Consumer Services
Great Transcription, but the Layout Needs to Be More Intuitive
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
I like the transcription feature. It helps catch information I may have missed from the customer.
What do you dislike about the product?
The layout could be more intuitive. It’s hard to find what I’m looking for unless someone who already knows where everything is shows me. I feel like I should be able to navigate and find what I need on my own, without having to look it up or ask all the time.
What problems is the product solving and how is that benefiting you?
Taking notes for call summaries is great, but it still needs some work. Sometimes the notes misrepresent what was actually said.
Consumer Services
Private Call Routing and Recording That Works Well
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
Routing and recording customer calls privately
What do you dislike about the product?
There is often a delay between phone and PC calls and also all CS agents don't ring, it is routed to one, which may or may not be available. So would be great for all of them to ring or an option where we can enable that for certain locations.
What problems is the product solving and how is that benefiting you?
N/A
Sahar G.
Zendesk Call Linking with Helpful Reply Suggestions
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
the fact that it links the calls to Zendesk and you can see the caller available details, as well as the reply suggestions it provides on the right side so we can see different scenarios and how to reply to them
What do you dislike about the product?
the fact that on international offices we cannot call back to abroad, and that it does not have an in-app whatsapp integration and we have to use our own personal whatsapps.
What problems is the product solving and how is that benefiting you?
I can manage my availability and adjust my timings based on what’s happening with operations at the office.