Sold by: Talkdesk
Deployed on AWS
Unleash the power of multi-agent orchestration and agentic AI to transform service, sales, and support across your entire organization. Discover, build, orchestrate, and measure with AI agents working in a continuous cycle to redefine CX.
4.4
Overview
Talkdesk CXA is a first-of-its-kind Customer Experience Automation platform built specifically for customer experience. With an end-to-end coordinated system of specialized AI agents, each agent is trained for a specific function to work in concert across customer-facing and operational layers, including customers, agents, supervisors, and back-office teams.
Talkdesk CXA offers a flexible adoption model to help brands take advantage of multi-agent orchestration and powerful agentic AI without investing in a brand new contact center. Built around Talkdesk Autopilot, Talkdesk Copilot, Talkdesk Interaction Analytics, and Talkdesk Data Cloud, our agentic AI suite seamlessly integrates with any contact centers without the need for costly data scientists and prolonged deployments. Talkdesk Autopilot generates highly contextual conversational responses to customer inquiries using agentic AI. Don't just deflect calls with self-service, autonomously resolve them at first contact. Talkdesk Copilot delivers real-time automated assistance, contextual recommendations, and next best actions. Answer customer inquiries quickly and accurately, while reducing costs and improving operational efficiency. Talkdesk Interaction Analytics reviews customer conversations for topics and sentiment trends without setup. With agentic AI, it detects emerging topics, uncovering valuable insights and opportunities, even unexpected ones. Talkdesk Data Cloud underpins the entire platform, ingesting data from CRM systems, digital and voice interactions, knowledge bases, and operational records. This data powers automation discovery, fills knowledge gaps, and enables agents to learn and improve over time, all with human-in-the-loop oversight.
Talkdesk CXA is built around a virtuous cycle of continuous improvement: Discover: Identify the highest-impact automation opportunities by analyzing structured and unstructured data from interactions, knowledge, and systems of record. Build: Use AI agents to build and adapt workflows with minimal manual effort, guided by data and aligned to business outcomes. Orchestrate: Deploy multiple agents that coordinate autonomously across channels and roles to deliver seamless, end-to-end experiences. Measure: Track performance, uncover new opportunities, and continuously refine automations based on sentiment, behavior, and results.
Talkdesk CXA is available with a Talkdesk License subscription, or as a standalone with third party Contact Centers. Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information.
Highlights
- AI agents and automation built for your industry. Pre-trained for vertical use cases in healthcare, financial services, retail, and more, so you can deploy faster with built-in domain expertise.
- Multi-agent orchestration for effortless CX. Unleash the power of automated AI to transform service, sales, and support across your entire organization.
- Rather than routing isolated tasks between bots, deploy a collaborative team of AI agents that execute complex workflows, resolving tasks across systems and personas in real time with coordination, consistency, and scale.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Ascend AI | Ascend AI available with Talkdesk License, or any other Contact Center | $0.00 |
Dimension | Cost/unit |
|---|---|
Talkdesk Ascend AI Usage varies per Product and per Interaction | $0.01 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Adam B.
Versatile Omnichannel Support with Powerful Routing, Analytics, and Integrations
Reviewed on Mar 02, 2026
Review provided by G2
What do you like best about the product?
Talkdesk is versatile in handling all communication that entails customers, from emails, calls, social messages and even chats
The platform has a powerful call routing solution, which ensure the right agent receives the call
Talkdesk is magnificent in conducting detailed analysis, more so on call volume, customer satisfaction and performance to guide the management on how to improve their customer services
Talkdesk is seamless in connecting with tools like Zendesk, Salesfore, among other for easy customer contact access
The platform has a powerful call routing solution, which ensure the right agent receives the call
Talkdesk is magnificent in conducting detailed analysis, more so on call volume, customer satisfaction and performance to guide the management on how to improve their customer services
Talkdesk is seamless in connecting with tools like Zendesk, Salesfore, among other for easy customer contact access
What do you dislike about the product?
Talkdesk has price rates that are above the competitors, a challenge that leads to people shifting from the app
The platform has challenges like call drops and sluggish performance, a challenge reduces the dependability of this app
The platform has challenges like call drops and sluggish performance, a challenge reduces the dependability of this app
What problems is the product solving and how is that benefiting you?
Talkdesk ensures all calls from customers are attended on time, with friendly and helpful feedback or response
The platform creates versatile call routing solutions and this connects the right agents with clients
The platform combines multiple interaction forms or channels, from emails, chats, SMS among others without extra fees
The performance of any engagement solutions is visible through the dashboard of Talkdesk
The app analyzes all the responses issued to customers, and in case some poor customer experience is recorded, the company is cautious to make immediate adjustments
The platform creates versatile call routing solutions and this connects the right agents with clients
The platform combines multiple interaction forms or channels, from emails, chats, SMS among others without extra fees
The performance of any engagement solutions is visible through the dashboard of Talkdesk
The app analyzes all the responses issued to customers, and in case some poor customer experience is recorded, the company is cautious to make immediate adjustments
Martin P.
Talkdesk, the most advanced software for automating the commercial experience of all your customers.
Reviewed on Feb 19, 2026
Review provided by G2
What do you like best about the product?
I like using Talkdesk's digital features because it is software with the best technical capabilities to automate the commercial experience of all your business's customers, quickly improving your customer service and professional service.
In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers.
In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers.
What do you dislike about the product?
I think Talkdesk is a solid and advanced software that allows you to improve the service you provide to your entire customer base, my experience has been very positive and I have nothing bad to say about the performance of all its digital features.
What problems is the product solving and how is that benefiting you?
Talkdesk is the software that has allowed me to improve and personalize the entire commercial experience of my business's customers, facilitating the attention to their needs and commercial requests and guaranteeing an advanced and professional service.
Telecommunications
Efficient CRM Integration That Gets Work Done
Reviewed on Feb 19, 2026
Review provided by G2
What do you like best about the product?
I like that it can integrate with another CRM, which helps me get most of the work done efficiently.
What do you dislike about the product?
In my experience using it, I haven’t had any difficulties.
What problems is the product solving and how is that benefiting you?
It gets the job done for making calls every day, and it also works well for answering calls.
Priyanka T.
Customer Conversations Feel Easier When Context Isn't Hidden
Reviewed on Feb 16, 2026
Review provided by G2
What do you like best about the product?
Having customer conversations, history, and details visible in a single view makes daily support work much smoother. While responding to chats, it's easy to understand who the customer is what they're subscribed to, and how recent interactions went. The ability to switch between chat, calls, and internal actions without leaving the screen helps maintain flow during busy periods.
What do you dislike about the product?
When multiple conversations are active at the same time, the interface can feel information-heavy. It works well once familiar, but there is a learning curve for new agents who are not used to handling several channels at once.
What problems is the product solving and how is that benefiting you?
Managing customer communication across different channels often leads to delays and missed context. With everything centralized, agents can respond faster and with better accuracy. This improves resolution time and reduces the effort needed to switch between systems during live conversations.
Muhammad K.
Streamlines Customer Support with Cloud Efficiency
Reviewed on Feb 06, 2026
Review provided by G2
What do you like best about the product?
I like how Talkdesk solves the common headaches that come with running customer support, especially when using manual processes or old on-premise systems. It automatically routes calls to the right team using IVR and smart queues, which ensures proper call routing. I appreciate the dashboards, reports, recordings, and full history that Talkdesk provides, offering clear visibility and tracking, which makes it easy to manage missed calls and wait times. The cloud-based nature of Talkdesk is a big plus, as it allows agents to work remotely from anywhere with just a browser and headset. I also find the integration with CRM and texting tools like Salesforce, ServiceNow, and Zendesk very helpful because it consolidates everything in one place. Lastly, adding new users online without needing hardware simplifies scaling, and the quality recording and analytics help improve service quality.
What do you dislike about the product?
cost to high
What problems is the product solving and how is that benefiting you?
Talkdesk solves the headache of running customer support with outdated systems. It automatically routes calls properly, offers visibility with dashboards and reports, supports remote teams with its cloud-based platform, integrates with CRM tools, and simplifies scaling and quality monitoring.