Sold by: Talkdesk
Deployed on AWS
Unleash the power of multi-agent orchestration and agentic AI to transform service, sales, and support across your entire organization. Discover, build, orchestrate, and measure with AI agents working in a continuous cycle to redefine CX.
Overview
Talkdesk CXA is a first-of-its-kind Customer Experience Automation platform built specifically for customer experience. With an end-to-end coordinated system of specialized AI agents, each agent is trained for a specific function to work in concert across customer-facing and operational layers, including customers, agents, supervisors, and back-office teams.
Talkdesk CXA offers a flexible adoption model to help brands take advantage of multi-agent orchestration and powerful agentic AI without investing in a brand new contact center. Built around Talkdesk Autopilot, Talkdesk Copilot, Talkdesk Interaction Analytics, and Talkdesk Data Cloud, our agentic AI suite seamlessly integrates with any contact centers without the need for costly data scientists and prolonged deployments. Talkdesk Autopilot generates highly contextual conversational responses to customer inquiries using agentic AI. Don't just deflect calls with self-service, autonomously resolve them at first contact. Talkdesk Copilot delivers real-time automated assistance, contextual recommendations, and next best actions. Answer customer inquiries quickly and accurately, while reducing costs and improving operational efficiency. Talkdesk Interaction Analytics reviews customer conversations for topics and sentiment trends without setup. With agentic AI, it detects emerging topics, uncovering valuable insights and opportunities, even unexpected ones. Talkdesk Data Cloud underpins the entire platform, ingesting data from CRM systems, digital and voice interactions, knowledge bases, and operational records. This data powers automation discovery, fills knowledge gaps, and enables agents to learn and improve over time, all with human-in-the-loop oversight.
Talkdesk CXA is built around a virtuous cycle of continuous improvement: Discover: Identify the highest-impact automation opportunities by analyzing structured and unstructured data from interactions, knowledge, and systems of record. Build: Use AI agents to build and adapt workflows with minimal manual effort, guided by data and aligned to business outcomes. Orchestrate: Deploy multiple agents that coordinate autonomously across channels and roles to deliver seamless, end-to-end experiences. Measure: Track performance, uncover new opportunities, and continuously refine automations based on sentiment, behavior, and results.
Talkdesk CXA is available with a Talkdesk License subscription, or as a standalone with third party Contact Centers. Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information.
Highlights
- AI agents and automation built for your industry. Pre-trained for vertical use cases in healthcare, financial services, retail, and more, so you can deploy faster with built-in domain expertise.
- Multi-agent orchestration for effortless CX. Unleash the power of automated AI to transform service, sales, and support across your entire organization.
- Rather than routing isolated tasks between bots, deploy a collaborative team of AI agents that execute complex workflows, resolving tasks across systems and personas in real time with coordination, consistency, and scale.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Ascend AI | Ascend AI available with Talkdesk License, or any other Contact Center | $0.00 |
Dimension | Cost/unit |
|---|---|
Talkdesk Ascend AI Usage varies per Product and per Interaction | $0.01 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
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2464 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Avyan S.
Smart Contact Centre Tool That Grew With Us - With Some Customization Still Needed
Reviewed on Nov 15, 2025
Review provided by G2
What do you like best about the product?
The way routing, IVR and voice flows are handled feels surprisingly simple: we could set up rules like "VIP customer -> senior rep" or "mobile chat-only query -> minimal agent path" without needing a full workflow team. I appreciated how Talkdesk gives visibility to supervisors: real-time dashboards show agent status, call queues, average wait times - so we could intervene quickly instead of discovering issues post-mortem.
What do you dislike about the product?
Licensing becomes complex as you scale: when moving from a basic voice-only setup to omnichannel + co-pilot + workforce-management features, the cost model requires planning ahead to avoid surprise bills.
What problems is the product solving and how is that benefiting you?
With Talkdesk, we now have a unified agent desk: our agents handle voice, chat and SMS in one tool, use one dashboard, and the context stays with the customer across channel-hops, which means smoother hand-offs, less "tell me again what happened" moments and improved satisfaction. Real-time dashboards mean supervisors no longer wait for end-of-day reports, they see queue build up, slow agents, spike in wait-time, and can re-allocate or intervene immediately - our first-response times dropped and SLA breaches reduced.
Vishal J.
Bringing Structure to Customer Conversations, Minus a Few Setup Bumps
Reviewed on Nov 14, 2025
Review provided by G2
What do you like best about the product?
I really like how Talkdesk gives a Central command center for all customer calls inbound, outbound, routing, recordings, everything lives in one organized place. The call routing feels intelligent: once we set up rules, agents automatically get calls that much their skill level or language, so customer wait time os reduced. The quality of call recordings and transcripts is impressive - it helps us coach agents better and quickly verify what happened in a conversation.
What do you dislike about the product?
For smaller teams, the pricing may feel on the higher side, especially once you add on optional features like advanced analytics or workforce management. Custom reporting can feel slightly rigid unless you know exactly how to structure the data you want extracted.
What problems is the product solving and how is that benefiting you?
Now every call, note, and recoding is centralized, which means faster resolutions and more consistent support across agents. Supervisors get live visibility into queues and performance, so staffing and routing decisions are more data-driven.
Franck J.
Boosts Customer Engagement and Agent Performance with Powerful AI Insights
Reviewed on Nov 14, 2025
Review provided by G2
What do you like best about the product?
I like that Talkdesk has boosted customer engagements. This is made possible thanks to smooth communication as the tool supports channels such as voice, social media, and email.
In addition, I like that Talkdesk boosts agent performance as it automates many process and lets agent focus on what matters.
In addition, the AI features and analytics features provides our business with actionable insights and making decisions is easy backed with data and trends.
As the agents get real-time feedback and knowledge management, they perform better and efficiently.
In addition, I like that Talkdesk boosts agent performance as it automates many process and lets agent focus on what matters.
In addition, the AI features and analytics features provides our business with actionable insights and making decisions is easy backed with data and trends.
As the agents get real-time feedback and knowledge management, they perform better and efficiently.
What do you dislike about the product?
It meets all our needs as a cloud customer care platform. Effectively equipped and very intelligent.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to communicate and offer support to our customers and it works well equipped at we not only solve customer issues but also boost engagement which is good for business It is effectiveness is credited to amazing AI features it offers.
Patricia C.
Talkdesk's Reliability Keeps Us Connected
Reviewed on Nov 04, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is available almost all the time and comes with its own KPIs.
What do you dislike about the product?
We receive support through tickets, but we do not have an account manager to keep us informed about updates or news related to Talkdesk.
What problems is the product solving and how is that benefiting you?
Our call center operates online, so we don't have to be in the same location to receive our calls.
Computer Software
Talkdesk: Flexible, AI-Powered Support That Streamlines Customer Service
Reviewed on Oct 19, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is an amazing platform, it is making customer support easier and more efficient. Talkdesk provides a lot of flexibility with it's cloud based software that means agents can work from anywhere. Also it has the great integration ability with other business tools so everything feels connected. The main best thing about it is that it's focus on AI and automation. They have some smart features that helps in streamlining the tasks.
What do you dislike about the product?
As far my experience with it, it's a great platform with an amazing features.
What problems is the product solving and how is that benefiting you?
Talkdesk help in solving problems of customer service space. It solved the issues of fragmentation of tools, as companies have separate system for email, phone support and customer data that creates inefficiencies and confusion. Talkdesk helps in bringing all these channels into one platform that helps agents to manage customer interaction and responder faster.