Sold by: TalkdeskÂ
Deployed on AWS
Unleash the power of multi-agent orchestration and agentic AI to transform service, sales, and support across your entire organization. Discover, build, orchestrate, and measure with AI agents working in a continuous cycle to redefine CX.
4.4
Overview
Talkdesk CXA is a first-of-its-kind Customer Experience Automation platform built specifically for customer experience. With an end-to-end coordinated system of specialized AI agents, each agent is trained for a specific function to work in concert across customer-facing and operational layers, including customers, agents, supervisors, and back-office teams.
Talkdesk CXA offers a flexible adoption model to help brands take advantage of multi-agent orchestration and powerful agentic AI without investing in a brand new contact center. Built around Talkdesk Autopilot, Talkdesk Copilot, Talkdesk Interaction Analytics, and Talkdesk Data Cloud, our agentic AI suite seamlessly integrates with any contact centers without the need for costly data scientists and prolonged deployments. Talkdesk Autopilot generates highly contextual conversational responses to customer inquiries using agentic AI. Don't just deflect calls with self-service, autonomously resolve them at first contact. Talkdesk Copilot delivers real-time automated assistance, contextual recommendations, and next best actions. Answer customer inquiries quickly and accurately, while reducing costs and improving operational efficiency. Talkdesk Interaction Analytics reviews customer conversations for topics and sentiment trends without setup. With agentic AI, it detects emerging topics, uncovering valuable insights and opportunities, even unexpected ones. Talkdesk Data Cloud underpins the entire platform, ingesting data from CRM systems, digital and voice interactions, knowledge bases, and operational records. This data powers automation discovery, fills knowledge gaps, and enables agents to learn and improve over time, all with human-in-the-loop oversight.
Talkdesk CXA is built around a virtuous cycle of continuous improvement: Discover: Identify the highest-impact automation opportunities by analyzing structured and unstructured data from interactions, knowledge, and systems of record. Build: Use AI agents to build and adapt workflows with minimal manual effort, guided by data and aligned to business outcomes. Orchestrate: Deploy multiple agents that coordinate autonomously across channels and roles to deliver seamless, end-to-end experiences. Measure: Track performance, uncover new opportunities, and continuously refine automations based on sentiment, behavior, and results.
Talkdesk CXA is available with a Talkdesk License subscription, or as a standalone with third party Contact Centers. Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information.
Highlights
- AI agents and automation built for your industry. Pre-trained for vertical use cases in healthcare, financial services, retail, and more, so you can deploy faster with built-in domain expertise.
- Multi-agent orchestration for effortless CX. Unleash the power of automated AI to transform service, sales, and support across your entire organization.
- Rather than routing isolated tasks between bots, deploy a collaborative team of AI agents that execute complex workflows, resolving tasks across systems and personas in real time with coordination, consistency, and scale.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Ascend AI | Ascend AI available with Talkdesk License, or any other Contact Center | $0.00 |
Dimension | Cost/unit |
|---|---|
Talkdesk Ascend AI Usage varies per Product and per Interaction | $0.01 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.
![SucessKPI - Government [Private Offer Only]](https://d7umqicpi7263.cloudfront.net/img/product/f0ca593f-12da-4fcf-a422-c5f492cf1fd1.png)
SuccessKPI delivers a modern cloud analytics solution purpose-built for government and civilian agencies to achieve mission success with their digital transformation efforts within their citizen engagement center(s). With SuccessKPI, instantly unlock data, empower agents, and enable action with the only all-in-one modern citizen experience platform built within a FedRAMP certified, security-rich framework, to the highest standards deploying the latest AI technology within agency contact centers.
SuccessKPI is a pure SaaS analytics platform for the Amazon Connect contact center for real-time and historical reports. It also offers Speech analytics, Quality monitoring, and Workforce management with highest level of security compliance like PCI, SOCII, ISO27001, GDPR and FEDRAMP. Customers can get started in minutes and transform performance with actionable analytics
Customer reviews
Dustin p.
Frequent Integration Issues and Slow Support Undermine Daily Use
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
The ability to see status' of those logged in. being able to switch ques on the fly.
What do you dislike about the product?
TD support tends to be slow to respond when issues arise. On a daily basis we see issues with TD linking to salesforce, not creating cases for our reps, not transferring notes, and co pilot not being able to be used consistenly without issues.
What problems is the product solving and how is that benefiting you?
I have no problems that have been solved.
Yves G.
Talkdesk, an advanced and innovative platform to meet your customers' requirements.
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
As a Talkdesk user I can say that it is an accessible and innovative platform that offers the most advanced digital resources to improve the commercial experience of your business's customers, meeting each of their requirements and needs.
I can also say that Talkdesk facilitates the management and automation of your company's workflows, improving the overall quality of all the products and services you offer to your customer base.
I can also say that Talkdesk facilitates the management and automation of your company's workflows, improving the overall quality of all the products and services you offer to your customer base.
What do you dislike about the product?
I have nothing bad to say or comment on about Talkdesk's digital features and resources, I like how it works and its business utility.
What problems is the product solving and how is that benefiting you?
Talkdesk is the platform that has allowed me to improve the user experience for all of my organization's customers, using its automation features, I can provide personalized and dedicated attention to all of their business requirements.
Julie N.
Enhance the digital experience for all your customers with Talkdesk's virtual features.
Reviewed on Dec 06, 2025
Review provided by G2
What do you like best about the product?
As a user of Talkdesk's virtual work features and resources, I can say that it is an amazing work system that allows for the customization and improvement of the commercial experience for all my business's customers, enhancing the quality and reputation of our brand.
In addition, Talkdesk offers digital automation features and resources that facilitate the adoption of new business management and customer service models, improving the quality of all our commercial services.
In addition, Talkdesk offers digital automation features and resources that facilitate the adoption of new business management and customer service models, improving the quality of all our commercial services.
What do you dislike about the product?
I think Talkdesk is a system that offers high quality digital features and resources for businesses, I have nothing negative to say about this excellent system.
What problems is the product solving and how is that benefiting you?
Talkdesk has allowed me to improve the commercial experience of my organization's entire customer base, improving customer service and business communication and offering a much more personalized and professional commercial experience.
Briana B.
Good Usability but Lacks Salesforce Integration
Reviewed on Dec 05, 2025
Review provided by G2
What do you like best about the product?
I like that Talkdesk is easy to navigate once you get the hang of where everything is, and it's easy to review recorded calls.
What do you dislike about the product?
There are constant tech issues where we can't select the case number to put our dispositions in, or when we can select the case number, it won't add the notes to our cases in Salesforce. There are a lot of issues where it doesn't work with Salesforce as intended. The AI (co-pilot) is also not great.
What problems is the product solving and how is that benefiting you?
Talkdesk is a standard phone system that meets our basic needs. It's easy to navigate and great for reviewing recorded calls.
Education Management
Easy to Navigate, But Reliability Needs Improvement
Reviewed on Dec 04, 2025
Review provided by G2
What do you like best about the product?
When the software functions properly, I find it easy to navigate. I also appreciate the Co-pilot feature, which is quite helpful.
What do you dislike about the product?
We experience frequent technical problems with Talkdesk. Agents are required to restart the application at least once daily due to unexpected audio issues, Co-Pilot failures, or disruptions in communication between Talkdesk and Salesforce. These problems lead to longer call times, as we are forced to manually create and close cases for each call. While agents genuinely appreciate Talkdesk when it functions as intended, the ongoing inconsistency creates unnecessary stress for them. The 'help' we receive for technical issues has been a huge issue, we often get told we didn't provide information we provided multiple times and can never get someone to do more than email us. It feels like we do your technical troubleshooting for you which impacts the time of our agents and members of our leadership team. Leadership ends up being the middle man between the individual(s) having the issue and your company. I have never had that sort of experience with any other software company.
What problems is the product solving and how is that benefiting you?
It isn't really solving any problems for us.