Sold by: Talkdesk
Deployed on AWS
Unleash the power of multi-agent orchestration and agentic AI to transform service, sales, and support across your entire organization. Discover, build, orchestrate, and measure with AI agents working in a continuous cycle to redefine CX.
4.4
Overview
Talkdesk CXA is a first-of-its-kind Customer Experience Automation platform built specifically for customer experience. With an end-to-end coordinated system of specialized AI agents, each agent is trained for a specific function to work in concert across customer-facing and operational layers, including customers, agents, supervisors, and back-office teams.
Talkdesk CXA offers a flexible adoption model to help brands take advantage of multi-agent orchestration and powerful agentic AI without investing in a brand new contact center. Built around Talkdesk Autopilot, Talkdesk Copilot, Talkdesk Interaction Analytics, and Talkdesk Data Cloud, our agentic AI suite seamlessly integrates with any contact centers without the need for costly data scientists and prolonged deployments. Talkdesk Autopilot generates highly contextual conversational responses to customer inquiries using agentic AI. Don't just deflect calls with self-service, autonomously resolve them at first contact. Talkdesk Copilot delivers real-time automated assistance, contextual recommendations, and next best actions. Answer customer inquiries quickly and accurately, while reducing costs and improving operational efficiency. Talkdesk Interaction Analytics reviews customer conversations for topics and sentiment trends without setup. With agentic AI, it detects emerging topics, uncovering valuable insights and opportunities, even unexpected ones. Talkdesk Data Cloud underpins the entire platform, ingesting data from CRM systems, digital and voice interactions, knowledge bases, and operational records. This data powers automation discovery, fills knowledge gaps, and enables agents to learn and improve over time, all with human-in-the-loop oversight.
Talkdesk CXA is built around a virtuous cycle of continuous improvement: Discover: Identify the highest-impact automation opportunities by analyzing structured and unstructured data from interactions, knowledge, and systems of record. Build: Use AI agents to build and adapt workflows with minimal manual effort, guided by data and aligned to business outcomes. Orchestrate: Deploy multiple agents that coordinate autonomously across channels and roles to deliver seamless, end-to-end experiences. Measure: Track performance, uncover new opportunities, and continuously refine automations based on sentiment, behavior, and results.
Talkdesk CXA is available with a Talkdesk License subscription, or as a standalone with third party Contact Centers. Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information.
Highlights
- AI agents and automation built for your industry. Pre-trained for vertical use cases in healthcare, financial services, retail, and more, so you can deploy faster with built-in domain expertise.
- Multi-agent orchestration for effortless CX. Unleash the power of automated AI to transform service, sales, and support across your entire organization.
- Rather than routing isolated tasks between bots, deploy a collaborative team of AI agents that execute complex workflows, resolving tasks across systems and personas in real time with coordination, consistency, and scale.
Details
Sold by
Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Ascend AI | Ascend AI available with Talkdesk License, or any other Contact Center | $0.00 |
Dimension | Cost/unit |
|---|---|
Talkdesk Ascend AI Usage varies per Product and per Interaction | $0.01 |
Dimensions summary
This listing uses a contract pricing model built around Ascend AI usage. Both dimensions bill by usage measured in Units. The amount you pay varies based on the specific product you use and the number of customer interactions handled. Ascend AI works with a Talkdesk License or with any other contact center environment, so you can add it to your existing setup. Because charges scale with product mix and interaction volume rather than fixed tiers, your total cost depends on how much automation you deploy across voice and digital channels.
Top-of-mind questions for buyers
A Unit reflects usage tied to a specific product and a customer interaction handled by the AI. The exact meter varies by product, such as a voice call, digital chat, or interaction analyzed. Because usage is measured per product and per interaction, your Unit count grows with the volume of customer interactions you automate.
Charges scale with both the products you deploy and the number of interactions each handles. Adding a product like a virtual agent, router, or analytics tool adds its own usage. Higher interaction volume raises Unit consumption. There are no fixed tiers, so your bill tracks actual product mix and interaction activity.
No. Ascend AI works with a Talkdesk License or with any other contact center environment. You can add it to your current setup on-premises, cloud, or hybrid without replacing your existing system. Billing still runs on Units tied to the products and interactions you use.
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Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Art G.
Easy Team Monitoring with Integrated Chat, Voice Calls, and Call Recording
Reviewed on Aug 17, 2026
Review provided by G2
What do you like best about the product?
The easy access to view where all my team is and the status they are on. Also, being able to have chat and voice calls intergrated into the same platform.
What do you dislike about the product?
Really there isn't anything that I don't like I love having access to Live monitoring and call recording.
What problems is the product solving and how is that benefiting you?
Having access to chat transcripts as well as call recordings to go back and coach or listen to a call that a member may have deemed bad service.
Retail
Convenient All-in-One Hub for Customer support
Reviewed on Aug 14, 2026
Review provided by G2
What do you like best about the product?
I like how convenient it is to handle chats, emails, and calls all in one place
What do you dislike about the product?
I dislike it when there are glitches at times
What problems is the product solving and how is that benefiting you?
It helps to resolve customer interactions all in one place and being able to access our activity
ELIZABETH P.
Easy Tracking for Incoming and Outgoing Calls
Reviewed on Aug 14, 2026
Review provided by G2
What do you like best about the product?
Allows for easy tracking of how many calls received/outgoing.
What do you dislike about the product?
The system logs me out after a certain amount of time
What problems is the product solving and how is that benefiting you?
Allows our department to receive calls and chats at the same time.
Banking
Talkdesk Transcription and Reporting Keep Me on Track
Reviewed on Aug 12, 2026
Review provided by G2
What do you like best about the product?
I like that Talkdesk transcribes calls and offers a lot of useful reporting tools that help me track my progress and stay focused on my monthly goals.
What do you dislike about the product?
I would say the only thing that isn’t helpful is when calls come in from unknown numbers. If possible, I’d like more information provided about the caller. I’d also like the automated system to limit the amount of time it takes for members to reach us.
What problems is the product solving and how is that benefiting you?
I use it mainly for verifying members and transcribing calls.
Lizeth L.
Availability View Helps, But Calls Go to Voicemail Too Often
Reviewed on Aug 12, 2026
Review provided by G2
What do you like best about the product?
One thing I really like is being able to see who’s available to assist the next caller and who’s currently busy.
What do you dislike about the product?
I don’t like it when members call me directly and it goes straight to voicemail right away if I’m not showing as available.
What problems is the product solving and how is that benefiting you?
Not too sure how to answer this question.