Sold by: Talkdesk
Deployed on AWS
Unleash the power of multi-agent orchestration and agentic AI to transform service, sales, and support across your entire organization. Discover, build, orchestrate, and measure with AI agents working in a continuous cycle to redefine CX.
4.4
Overview
Talkdesk CXA is a first-of-its-kind Customer Experience Automation platform built specifically for customer experience. With an end-to-end coordinated system of specialized AI agents, each agent is trained for a specific function to work in concert across customer-facing and operational layers, including customers, agents, supervisors, and back-office teams.
Talkdesk CXA offers a flexible adoption model to help brands take advantage of multi-agent orchestration and powerful agentic AI without investing in a brand new contact center. Built around Talkdesk Autopilot, Talkdesk Copilot, Talkdesk Interaction Analytics, and Talkdesk Data Cloud, our agentic AI suite seamlessly integrates with any contact centers without the need for costly data scientists and prolonged deployments. Talkdesk Autopilot generates highly contextual conversational responses to customer inquiries using agentic AI. Don't just deflect calls with self-service, autonomously resolve them at first contact. Talkdesk Copilot delivers real-time automated assistance, contextual recommendations, and next best actions. Answer customer inquiries quickly and accurately, while reducing costs and improving operational efficiency. Talkdesk Interaction Analytics reviews customer conversations for topics and sentiment trends without setup. With agentic AI, it detects emerging topics, uncovering valuable insights and opportunities, even unexpected ones. Talkdesk Data Cloud underpins the entire platform, ingesting data from CRM systems, digital and voice interactions, knowledge bases, and operational records. This data powers automation discovery, fills knowledge gaps, and enables agents to learn and improve over time, all with human-in-the-loop oversight.
Talkdesk CXA is built around a virtuous cycle of continuous improvement: Discover: Identify the highest-impact automation opportunities by analyzing structured and unstructured data from interactions, knowledge, and systems of record. Build: Use AI agents to build and adapt workflows with minimal manual effort, guided by data and aligned to business outcomes. Orchestrate: Deploy multiple agents that coordinate autonomously across channels and roles to deliver seamless, end-to-end experiences. Measure: Track performance, uncover new opportunities, and continuously refine automations based on sentiment, behavior, and results.
Talkdesk CXA is available with a Talkdesk License subscription, or as a standalone with third party Contact Centers. Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information.
Highlights
- AI agents and automation built for your industry. Pre-trained for vertical use cases in healthcare, financial services, retail, and more, so you can deploy faster with built-in domain expertise.
- Multi-agent orchestration for effortless CX. Unleash the power of automated AI to transform service, sales, and support across your entire organization.
- Rather than routing isolated tasks between bots, deploy a collaborative team of AI agents that execute complex workflows, resolving tasks across systems and personas in real time with coordination, consistency, and scale.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Ascend AI | Ascend AI available with Talkdesk License, or any other Contact Center | $0.00 |
Dimension | Cost/unit |
|---|---|
Talkdesk Ascend AI Usage varies per Product and per Interaction | $0.01 |
Dimensions summary
This listing uses a contract pricing model built around Ascend AI usage. Both dimensions bill by usage measured in Units. The amount you pay varies based on the specific product you use and the number of customer interactions handled. Ascend AI works with a Talkdesk License or with any other contact center environment, so you can add it to your existing setup. Because charges scale with product mix and interaction volume rather than fixed tiers, your total cost depends on how much automation you deploy across voice and digital channels.
Top-of-mind questions for buyers
A Unit reflects usage tied to a specific product and a customer interaction handled by the AI. The exact meter varies by product, such as a voice call, digital chat, or interaction analyzed. Because usage is measured per product and per interaction, your Unit count grows with the volume of customer interactions you automate.
Charges scale with both the products you deploy and the number of interactions each handles. Adding a product like a virtual agent, router, or analytics tool adds its own usage. Higher interaction volume raises Unit consumption. There are no fixed tiers, so your bill tracks actual product mix and interaction activity.
No. Ascend AI works with a Talkdesk License or with any other contact center environment. You can add it to your current setup on-premises, cloud, or hybrid without replacing your existing system. Billing still runs on Units tied to the products and interactions you use.
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Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Jeremy F.
Boosts Customer Service Efficiency and Scalability
Reviewed on Oct 06, 2026
Review provided by G2
What do you like best about the product?
I like how Talkdesk scales easily to manage a high volume of customer interactions while maintaining consistent service quality. This is really important for handling our needs effectively. I also appreciate that the initial setup was instant, which made integrating it into our systems very smooth without any delays.
What do you dislike about the product?
I think Talkdesk could improve by reducing deployment time through offering industry-specific AI templates.
What problems is the product solving and how is that benefiting you?
Talkdesk reduces operational costs, enhances service quality by automating high-volume tasks, and scales to manage customer interactions while learning from past interactions to improve response accuracy.
Cesar C.
Real-Time Dashboards, API Connector, and Powerful AI Capabilities
Reviewed on Oct 02, 2026
Review provided by G2
What do you like best about the product?
Dashboards in real time, an API connector, and AI abilities.
What do you dislike about the product?
Send actual files (xlsx, csv) instead of links in scheduled report emails.
What problems is the product solving and how is that benefiting you?
Call auditing and Knowledge management.
Banking
More Control and Flexibility with Talkdesk Studio Flow, Autopilot, and Quality Management
Reviewed on Sep 24, 2026
Review provided by G2
What do you like best about the product?
Talkdesk gives our institution more control over the system than any other platform we’ve used. When a change needs to be made, I can go directly into Studio Flow or Autopilot and make the change right away, which is a huge benefit to us. Talkdesk's Quality Management system is fantastic - it automatically selects calls within a certain threshold and we've also found we can store 1-on-1 documents there to have all team members information in one place. We love it.
What do you dislike about the product?
The canned reports are great; however, creating a custom dashboard or report isn’t as intuitive as I’d like. It would help if building them were as easy as 1, 2, 3, or if there were classes to guide users through the process, along with a readily available resource to reference. Another idea would be to share other users’ reports in a repository so people can learn from what’s already been built. It would also be useful to create more reports based on the repetitive custom reports that users commonly build.
What problems is the product solving and how is that benefiting you?
Talkdesk is working on enhancing Interactions Analytics to capture members’ mood throughout the conversation. This change will definitely help us better understand how members are feeling during each interaction.
Layla E.
Unleashes Call Center Efficiency with AI-Driven Enhancements
Reviewed on Sep 16, 2026
Review provided by G2
What do you like best about the product?
I like how Talkdesk continually improves its performance through AI learnings and analytics over time. Also, setting it up was quick and easy.
What do you dislike about the product?
I feel Talkdesk could use an expansion in its analytics, especially for deeper insights into AI agent performance, customer outcomes, and automation success. This would really boost its effectiveness for me.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to coordinate across multiple business systems without manual switching, improving customer support availability without needing extra staff.
Hospital & Health Care
Easy to Use, Great for Documenting and Finding Past Calls & Texts
Reviewed on Sep 14, 2026
Review provided by G2
What do you like best about the product?
It’s easy to use and to document on. It’s also easy to locate previous calls or SMS messages when I need them.
What do you dislike about the product?
I’ve been dealing with dropped calls, and I really don’t like the new beep you hear when the phone is answered. I preferred hearing the phone actually ring so I could tell whether a person picked up or if it went to voicemail.
What problems is the product solving and how is that benefiting you?
making electronic communication easier for no tech savvy members