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Reliable and Intuitive, but Room for More Customization
What do you like best about the product?
I like how Talkdesk is reliable and easy to use. The call routing works well, and the interface is intuitive, which allows me to quickly access call information, recordings, and logs without slowing down my workflow. Its call routing, reporting, and integration features help streamline workflows and ensure customers are connected to the right resources quickly.
What do you dislike about the product?
While Talkdesk works well overall, there are occasional system slowdowns and minor connectivity issues. Some features could also be more customizable, and reporting can take time to load when handling large volumes of data.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to efficiently manage high volumes of customer calls, ensuring correct routing and reducing missed or dropped calls. It provides visibility into call activity for quick issue resolution, streamlines workflows, and maintains service quality.
Smooth, Fair Experience That Just Works
What do you like best about the product?
The best thing is that it works smoothly and feels fair.
What do you dislike about the product?
I think their support system doesn’t work perfectly.
What problems is the product solving and how is that benefiting you?
That solved my client support problem.
Easy for Agents, Packed with Detailed Reports
What do you like best about the product?
The ease of use on the agent side and the possibility of having various detailed reports
What do you dislike about the product?
The fact that does not exist the italian version for some features, not italian telephone support, not easy to build a flow and manage it
What problems is the product solving and how is that benefiting you?
At the moment no problems
Effortless Use with Strong Analytics
What do you like best about the product?
I like that Talkdesk is easy to use, which is very important for me. I also appreciate its strong call analytics as it gives me clear insights into call volumes, wait times, and agent performance. Furthermore, I find the initial setup to be quite easy, and I would rate it an 8.
What do you dislike about the product?
It should offer more customizable analytics dashboard.
What problems is the product solving and how is that benefiting you?
Talkdesk streamlines customer communication and improves response time. Its strong call analytics provide clear insights into call volumes, wait times, and agent performance.
Automate the user experience for all your customers with Talkdesk's advanced features.
What do you like best about the product?
Talkdesk is a high quality technical platform that allows you to automate the user experience for all your customers to improve and meet all your business requirements.
I can also say that Talkdesk stands out for its advanced tools to modernize the services you offer to your entire customer base, allowing you to attract greater profits and business benefits.
I can also say that Talkdesk stands out for its advanced tools to modernize the services you offer to your entire customer base, allowing you to attract greater profits and business benefits.
What do you dislike about the product?
I have nothing bad to say about Talkdesk's digital work features and tools, my experience has been positive and professional and I can recommend using all of its virtual resources.
What problems is the product solving and how is that benefiting you?
As a user of Talkdesk's digital work tools and resources, I can say that I have managed to improve and modernize the commercial experience of all my business's customers by automating processes to respond favorably to all their professional requirements.
Talkdesk: Smarter Cloud Support for Teams
What do you like best about the product?
Talkdesk solves scattered customer support by bringing calls, chats, and tickets into one cloud platform. It improves response time, gives clear insights, and helps our team deliver faster, more personal support.
What do you dislike about the product?
The setup can feel complex at first, and some advanced features need training. Pricing is on the higher side, and occasional call quality issues happen when the internet is unstable.
What problems is the product solving and how is that benefiting you?
I like the easy-to-use dashboard, smart routing, and strong CRM integrations. Real-time analytics and AI tools help us handle calls better and keep customers satisfied every day.
Streamlined Customer Support with Talkdesk
What do you like best about the product?
I like Talkdesk for its ease of use and how it centralizes all aspects of customer support in one platform. The intuitive interface makes it simple for both new and experienced team members to navigate. I appreciate the automation features like intelligent call routing and workflow automation, which save a lot of time and reduce errors. The integration with our CRM system allows us to maintain a complete view of customer history, making it easier to provide personalized support. Additionally, the reporting and analytics tools are excellent, giving clear insights into team performance and customer interactions, which helps us continually improve our support. The initial setup was fairly straightforward, and the onboarding guides and support resources were helpful, making the overall setup process intuitive and user-friendly.
What do you dislike about the product?
Occasionally, the system can feel a bit slow during peak call times, which can be frustrating for agents handling high volumes. Some of the advanced features, like custom reporting or workflow automation, can also have a learning curve for new users. It would be great if Talkdesk offered more intuitive guidance or templates for these advanced features, as well as faster performance during busy periods.
What problems is the product solving and how is that benefiting you?
I use Talkdesk for managing customer support. It ensures no calls are missed, streamlines call routing, automates workflows, and provides reporting and analytics, improving response efficiency and satisfaction, and helps in providing personalized support.
Reliable cloud calling platform that scales well for growing support teams!!
What do you like best about the product?
I like how stable the calling quality is even during peak hours when our support volume goes high. The setup was faster than expected and agents were able to start taking calls without heavy training. Call routing and IVR flows are flexible and easy to adjust as business needs change. Real time dashboards help supervisors see what is happening on the floor without digging through reports.
What do you dislike about the product?
Some advanced settings are not very intuitive at first and need time to understand. Pricing can feel high when you start adding more features and users.
What problems is the product solving and how is that benefiting you?
Talkdesk solved our problem of managing inbound and outbound calls from multiple locations. Earlier we had limited visibility on agent performance and call quality. Now calls are centralized recordings are easy to access and reporting helps us improve response time and customer satisfaction. It also reduced dependency on local hardware which made operations smoother.
Effortless UX, Reliable Performance
What do you like best about the product?
I use Talkdesk to handle daily customer support calls and keep conversations organized in one place. I like how easy it is to use, even for new agents getting started. I really like how smoothly calls connect and how stable the system is overall. The setup was straightforward and didn’t take much time at all.
What do you dislike about the product?
Sometimes the interface feels a bit slow when handling lots of calls at once.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to handle daily customer support calls, reducing missed calls and keeping conversations organized in one place.
Intuitive Interface That Boosts Team Productivity
What do you like best about the product?
User-friendly interface – It’s intuitive and easy to learn, which helps teams get productive quickly without heavy training.
What do you dislike about the product?
Reporting can be complex – While powerful, some reports require deeper configuration and aren’t always intuitive for new users
What problems is the product solving and how is that benefiting you?
Talkdesk uses skills-based routing and intelligent IVR to make sure customers are connected with the right agent quickly, reducing frustration and handle time.
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