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Good experience
What do you like best about the product?
The reports for operations are really easy to access and are easy to use.
What do you dislike about the product?
Sometimes it is really slow when we have a high call volume.
What problems is the product solving and how is that benefiting you?
Copilot is a great tool that allows us to track down our convo in real time.
Reliable and easy to use
What do you like best about the product?
Very reliable, quickly setup, easy to learn how to use, can use app or in web browser, you can grade calls, listen to calls, adjust widgets to view only what you need, very rarely has issues, copilot is nice for quick notes and looking back at during a call.
What do you dislike about the product?
Not very good at setting up breaks automatically, occasionally can’t call out, I may be wrong but some features can only be used in the web browser format and not in app such as looking up call history for a particular number instead of by agent.
What problems is the product solving and how is that benefiting you?
Talk desk is helpful without making notations faster by using the copilot feature.
TalkDesk best phone service.
What do you like best about the product?
What is most helpful about TalkDesk is that we have access to view all of our calls, feedback and our scores.
What do you dislike about the product?
Sometimes TalkDesk has some issues, but it always gets taken care of in a timely manner.
What problems is the product solving and how is that benefiting you?
Usually its rare when we come across issue with TalkDesk.
The problems they have solved are the outages that affect us to perform our daily activities, like making outbound calls or the TD system not refreshing. Once it is fixed it benefits us because we can get back to work and complete our daily tasks.
The problems they have solved are the outages that affect us to perform our daily activities, like making outbound calls or the TD system not refreshing. Once it is fixed it benefits us because we can get back to work and complete our daily tasks.
Amazing
What do you like best about the product?
Everything is so organized and the formatting is clear and easy to look at and everything is easy to use. And has very helpful statistics.
What do you dislike about the product?
I wish there was an option to have a shorter summary from co - pilot
What problems is the product solving and how is that benefiting you?
When I can't hear a customer co pilot gives me the info instead of having to ask again
Great call clarity and helpful AI tool
What do you like best about the product?
Talkdesk has been such a great tool to have at work. It is very user-friendly and easy to use. I use it every day, all day, with minimal issues. I love having the calls be written out on the side when talking with a customer, so if I cannot hear them or my mic cuts out at all, I have that to look at and refer to. It has been a lifesaver multiple times! I can easily track my performance through Talkdesk as well.
What do you dislike about the product?
The only issue I have experienced with Talkdesk is that sometimes the AI and the transcription don't work properly, but it is not often, and it isn't the end of the world.
What problems is the product solving and how is that benefiting you?
Talkdesks provides me with a simple easy to use service that lets me work from home.
Love Talkdesk
What do you like best about the product?
Talkdesk offers a clean, user-friendly interface that makes it easy for agents to manage calls, view customer data, and collaborate with teammates. The integration with Salesforce works well and helps streamline workflows. Reporting and analytics are powerful—real-time dashboards and historical reports provide valuable insights for managing KPIs. I also like the automation capabilities and AI-powered features like Virtual Agent, which help reduce manual tasks.
What do you dislike about the product?
I Love everything about it. Its great!!!
What problems is the product solving and how is that benefiting you?
I'm able to educate the customer with just looking things up on talk desk
The best way to work with colleagues, customers, and make your day better!
What do you like best about the product?
The most helpful thing about talkdesk is how reliable that it is, you are able to always know that you can speak to a customer and they are able to call in and speak with us. As well as, how easy it is to access each function of it. I am able to always locate each area of work that I need to be in, how to make calls, being able to transfer, and I like how creative and colorful that it is.
What do you dislike about the product?
The only thing that is an issue is sometimes the connection, but I have learned that if I move my computer it greatly makes things better
What problems is the product solving and how is that benefiting you?
The problems that talkdesk is solving is any issues with customer communication. I am able to speak with a customer for as long as needed to be able to fix any of their problems, listen to them, hear any of their issues that they are having, learn about who they are, and come up with a solution. This is benefiting me because I am able to work to make sure the customer is taken care of, by speaking and consulting with other colleagues if needed, placing them on hold to gather information for them, and most importantly listening to everything that they need.
Keeping My Sanity (and Call Queue) in Check
What do you like best about the product?
What I like most about Talkdesk? It works. Like actually works.
Calls come through clear, I can see what’s going on with my team in real time, and I don’t have to click through 97 tabs to find basic info. It keeps things organized without being annoying or overcomplicated.
I also love being able to see everyone's status—mostly so I can silently judge who's been in “After Call Work” for a suspicious amount of time (you know who you are). The reporting is solid too, and helps me keep track of team performance without having to build some wild spreadsheet from scratch.
Basically, it does its job so I can do mine—and that’s all I really need from a system.
Calls come through clear, I can see what’s going on with my team in real time, and I don’t have to click through 97 tabs to find basic info. It keeps things organized without being annoying or overcomplicated.
I also love being able to see everyone's status—mostly so I can silently judge who's been in “After Call Work” for a suspicious amount of time (you know who you are). The reporting is solid too, and helps me keep track of team performance without having to build some wild spreadsheet from scratch.
Basically, it does its job so I can do mine—and that’s all I really need from a system.
What do you dislike about the product?
If I had to pick something I don’t love about Talkdesk, it’s that sometimes it moves a little slower than I do—which is saying a lot on a Monday morning.
There are moments when switching between screens or pulling up info takes just long enough to make me question if I clicked anything at all. Not a dealbreaker, just mildly inconvenient when I’m juggling ten things and trying to pretend I’ve got it all under control.
Also, some of the deeper reporting feels like it was built by someone who really loves spreadsheets. I appreciate the data, truly—but I’d love if a few things were just a bit more straightforward. Sometimes I just want the numbers without feeling like I need a decoder ring.
Nothing major—but these little things definitely stand out when you’re in the thick of a busy day.
There are moments when switching between screens or pulling up info takes just long enough to make me question if I clicked anything at all. Not a dealbreaker, just mildly inconvenient when I’m juggling ten things and trying to pretend I’ve got it all under control.
Also, some of the deeper reporting feels like it was built by someone who really loves spreadsheets. I appreciate the data, truly—but I’d love if a few things were just a bit more straightforward. Sometimes I just want the numbers without feeling like I need a decoder ring.
Nothing major—but these little things definitely stand out when you’re in the thick of a busy day.
What problems is the product solving and how is that benefiting you?
Talkdesk helps take the guesswork out of managing a busy customer service team. Before, it felt like we were piecing things together from different tools, hoping nothing slipped through the cracks. Now, we can see everything in one place—call volume, wait times, team activity, you name it.
It’s also helped with accountability in a big way. Being able to see live statuses and review calls easily means I can coach in real time and support my team better without micromanaging. And when someone says “I’ve been getting slammed all day,” I can actually see it and back them up.
It also keeps things smooth for customers—less hold time, quicker routing, and cleaner call handling. That means happier customers, and less stress for us.
It’s also helped with accountability in a big way. Being able to see live statuses and review calls easily means I can coach in real time and support my team better without micromanaging. And when someone says “I’ve been getting slammed all day,” I can actually see it and back them up.
It also keeps things smooth for customers—less hold time, quicker routing, and cleaner call handling. That means happier customers, and less stress for us.
I use Talkdesk every day, and it’s been super reliable while giving us great insights.
What do you like best about the product?
Co pilot has been great at recapping conversations with customers
What do you dislike about the product?
Sometimes the live view does take a minute to update
What problems is the product solving and how is that benefiting you?
recapping calls and having co-pilot is helpful
Talkdesk is recognized for fast help desks and extensive training resources
What do you like best about the product?
From an admin perspective, the reporting dashboards are clean and insightful, giving us visibility into agent performance and customer experience trends. The customization options, while technical, are powerful once configured correctly.
What do you dislike about the product?
Not any yet if i face will definetley Shared on that
What problems is the product solving and how is that benefiting you?
gents spent too much time on repetitive tasks like logging calls, writing notes, and summarizing interactions.
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