I have not worked full-fledged with Pega Sales Automation. In my company, we use Pega Sales Automation during presale phases with clients. Pega Sales Automation is used in our company because we use it as a low-code platform for citizen developers.
Pega Sales Automation
PegasystemsReviews from AWS customer
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Great way to automate your Market
What do you like best about the product?
It provides ootb built in templates where we can easily automate the process as per business needs
What do you dislike about the product?
Sometimes its hard to integrate with other apis
What problems is the product solving and how is that benefiting you?
It targets the right market where it understands the trend of the user by ai sales automation
Easy to use and customize
What do you like best about the product?
Pegasystems Customer Engagement Suite provides a set of features. The customization options are improved. Its an established framework, in the industry.
What do you dislike about the product?
Its user interface lacking in appeal and modernity. This makes it less user-friendly and more difficult to navigate.
What problems is the product solving and how is that benefiting you?
Pegasystems Customer Engagement Suite has the ability to help us analyze customer behavior and preferences. This creates personalized experiences for our customers leading to satisfaction levels.
A scalable low-code platform with an easy initial setup phase
What is our primary use case?
What is most valuable?
The two strong and most important features of Pega Sales Automation are Pega CDH and Pega Process AI.
What needs improvement?
I want Pega Sales Automation to provide users with more predictive and adaptive models and on how to get a forecast of upcoming leads since these two are areas where the solution lacks.
For how long have I used the solution?
I have been using Pega Sales Automation for four years. My company is an elite partner of Pega.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
The stability of Pega Sales Automation depends upon how an IT architecture is built, and because of this, I can say that users would experience no downtimes in an IT environment with high-availability servers. With Pega Sales Automation, I haven't seen any downtimes.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
Pega Sales Automation is preferred by one of my company's clients, an organization with around 3,000 people.
How are customer service and support?
I haven't faced any issues with the technical support team of Pega.
How was the initial setup?
The initial setup of Pega Sales Automation was easy since it is a tool meant for sales-related activities, and moreover, it is a very low-code tool. A developer or business developer can create flows in Pega Sales Automation, which can be easily used. The business knowledge can be easily replicated onto Pega Sales Automation, where a user can create their own personas or portals. As Pega Sales Automation is a low-code platform, it is very easy to create sales portals.
The solution is deployed on the cloud.
Which other solutions did I evaluate?
I have an idea of other sales automation tools like Salesforce and Microsoft Dynamics CRM, even though I haven't had a chance to use them.
What other advice do I have?
I don't have way too much hands-on experience with Pega Sales Automation. I mostly deal with customer service and the robotics part of my company.
I can recommend the solution to those who plan to use it.
I rate the overall tool an eight to nine out of ten.
Easy automation tools using AI
What do you like best about the product?
The whole UI of the tool is so simple to use and makes the process of automation smooth. This tool reduces time and makes sales performance efficient.
What do you dislike about the product?
The size of the application is quite significant. Therefore it lags and shuts down quite often.
What problems is the product solving and how is that benefiting you?
It makes learning, handling and maintaining of sales process straightforward, simple and automated.
Pega Tool
What do you like best about the product?
Makes the processing of client information very intuitive.
What do you dislike about the product?
Does not give an option for start to finish.
What problems is the product solving and how is that benefiting you?
Makes taking care of clients straightforward and in a user-friendly way.
A Link between market and business decisions
What do you like best about the product?
Great data visualization tools, analytics, and analysis features provide deeper insights about market requirements and in making business decisions
What do you dislike about the product?
This tool requires extensive training for new people and completely understanding applications its usage. That means users need to invest time in learn the application.
What problems is the product solving and how is that benefiting you?
The ease of accessing past calls and understanding the cycle of the sales process. The tool even summarizes with an email for the user to understand the history and formalize.
Pega sales is the next big tool for sales forecasting!
What do you like best about the product?
Lega sales is very easy to use and operate. The functions are user-friendly and allows you to customise as per the insights you are looking for. Its an automated tool, no hassle to analyse and feed the data every time. Saves a lot of time and manual effort.
What do you dislike about the product?
So far no disconnect on my usage. Love the product to be honest.
What problems is the product solving and how is that benefiting you?
1. Eliminated the manual effor in making dashboards
2. Saves a lot of time
3. Accuracy and attention to detail
4. The data cuts are very insightful
2. Saves a lot of time
3. Accuracy and attention to detail
4. The data cuts are very insightful
Requires a lot more updates
What do you like best about the product?
It's efficient and easy to utilize for the sales team.
What do you dislike about the product?
It goes down a lot and lags. Sometimes there are difficulties in opening PEGA because it is down creating slowdowns for the team.
What problems is the product solving and how is that benefiting you?
N/A
AI meets Sales
What do you like best about the product?
AI-guided sales strategies. Reduces go to market time
What do you dislike about the product?
The Cost. I understand it's a premium product. But there always is room for discounting
What problems is the product solving and how is that benefiting you?
Sales Optimization
Pega Sales Automation is a good tool
What do you like best about the product?
It is a good tool for automation. I like how easy it is to use. I like the simple design that is very intuitive for the user
What do you dislike about the product?
Sometimes the tool is a bit slow. There is also some learning curve when using the tool but once you get the hang of it it is really useful
What problems is the product solving and how is that benefiting you?
We can use it when we are doing some repetitive tasks because we can easily automate it and just leave the system. The automation of the system makes it easier to manage
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