Requesty AI Gateway

What do you like best about the product?

Requesty makes it easy to identify at which level of the product there might be problems encountered by users and helps me to identify feature opportunities to address these issues.
The time saved in processing data is valuable compared to the time usually spent analyzing all user feedback.

What do you dislike about the product?

Nothing really, the platform is early stage so little things to improve, but the team is really fast

What problems is the product solving and how is that benefiting you?

We are at a stage in the company where most of the obvious problems have been solved, and we are entering a phase of optimization. Requesty helps to categorize the issues that are most reported by users so that we can then delve into each category and understand the opportunities for improving our product to optimize the user experience or reduce the cost of our customer service tickets in certain categories.

What do you like best about the product?

Requesty has helped us identify both trends and issues from customer messagesand survey responses. Being able to monitor and gain insights from these conversations enables us to make sure we're on the right track with our product development and help to improve our overall customer experience.

What do you dislike about the product?

Whilst the platform helped me understand high-level trends and potential insights we may have missed, I would have liked to dig deeper into specific comments to get a full view on how to improve our product.

What problems is the product solving and how is that benefiting you?

We wanted to understand how we should market our new products and discover issues with previous products. Every month we iterate on our customer feedback questions and engage pretty heavily with our community. Requesty insights have made those analyses much more data-driven which is great and a lot easier to convince everyone across the team that the changes we're making are the right ones.

What do you like best about the product?

First and foremost, the team is nothing short of amazing. They are extremely dedicated and will do whatever it takes to get you the results you're looking for.

Secondly, the product solves a big problem for those running complex operations with lots of data points. Requesty was able to take an enormous amount of data and turn it into new and actionable insights. We've used these insights to prioritize what we focus on or work to improve within our service delivery business.

What do you dislike about the product?

The product still needs more development and additional features, but I'm confident the team will execute this very well with time.

What problems is the product solving and how is that benefiting you?

Requesty is almost like our own custom and super advanced data processing engine. We throw all sorts of conversational data at it and it returns all the insights valuable to our operations and business. Using these insights, we're able to better serve our existing customers and also convert more leads into customers.