Logz.io Open 360 Observability Platform (Subscription)

We have been using Logz.io for more than one year.

Our main use case for Logz.io is centralized log management and observability. We collect logs from multiple applications and infrastructure components, which allows our team to troubleshoot issues quickly.

A recent example involved an API that failed in our production environment. We have multiple Java services running and communicating with each other, and users were reporting transaction failures. Using Logz.io, we had all the logs centralized, so our developers quickly identified the database connection pool issue and fixed it without delay. This helped in finding the root cause very significantly.

Beyond troubleshooting, we also use Logz.io for proactive monitoring, alerting, and security investigation. It has become one of our primary tools that our operation teams rely on daily.

Logz.io has impacted our organization very positively. It has improved our visibility across our systems and cloud resources, and it has reduced the effort of finding the root cause. It has also reduced manual effort of troubleshooting and helped us to identify issues before they impacted customers.

We have experienced approximately 40 to 50% reduction in troubleshooting time and it has fastened the process of incident response during production outages.

The best features of Logz.io are the centralized log aggregation, fast search and filtering capabilities, and their support for OpenTelemetry. Their dashboards and visualization are very good.

The main feature is the centralized log management, which has the biggest impact in our organization. Having logs from all the services and infrastructure in one place reduces our troubleshooting time and also improves incident response.

Logz.io is particularly useful because it scales well as environments grow. Adding new services and applications is very straightforward compared to maintaining self-hosted logging solutions.

Logz.io can be improved by adding more AI-assisted root cause analysis and by improving log retention flexibility. They can also provide additional dashboard customization options.

Logz.io is a very mature and grown platform with very good features. Most improvements should be around automation, AI-driven insights, and cost visibility.

Because Logz.io is a very mature and grown platform that is very good, cost optimization can be made for higher costs related to higher log volumes. For larger organizations, custom dashboards can be improved. In terms of root cause analysis, there can be more AI-assisted root cause analysis capabilities.

We have been using Logz.io for more than one year.

We have found that Logz.io is reliable and available for our operational needs.

Logz.io handles the growing log volumes and additional services very well without requiring major architectural changes from our side.

Customer support is very good. The team is very responsive and knowledgeable whenever we need their assistance.

We previously relied on self-managed ELK and also used CloudWatch Logs for some workloads. Managing and scaling a self-hosted logging platform requires significant operational effort. We wanted to switch to a managed solution with better observability capabilities and reduce our maintenance overhead.

The setup process is straightforward. Pricing is competitive compared to building and maintaining a self-hosted observability stack, especially when factoring in operational effort.

We directly procured Logz.io through their company.

The biggest ROI comes from the reduced troubleshooting effort, less time spent managing logging infrastructure, and faster issue resolution. It has also improved our system's reliability.

Organizations that start with clear logging standards and retention policies can integrate applications, cloud resources, and Kubernetes workloads early to maximize the observability benefits. They can monitor log ingestion costs as their environment grows.

Before Logz.io, we also evaluated DataDog, Sumo Logic, and New Relic platforms.

Our review rating for Logz.io is 8 out of 10.

Public Cloud

Amazon Web Services (AWS)

What do you like best about the product?

Logz.io provides extensive customisation options, custom alerting and plenty of data sources, all at an affordable price. Their Support Team is excellent - both knowledgeable and polite. We have never experienced any significant downtime and the service is very fast.

What do you dislike about the product?

I can't think of any major things I dislike about Logz.io. We did have an annoying issue when setting up two-factor authentication for a couple of specific users, but their Support Team helped us go around it. Also, keep in mind they will throttle your metrics ingestion if you have a data spike (though I would imagine most services would do the same), but that is a rare occurrence for us.

What problems is the product solving and how is that benefiting you?

Monitor software and hardware health across hundreds of Windows hosts around the world.

What do you like best about the product?

The ability to pull in all the logs and to look for issues, concerns, and common occurrences that can be flagged and actioned immediately. Also, to create automated reports of concerns for review. Customer support has always been quick, helpful and the team knowledgeable.

What do you dislike about the product?

Sometimes it is not easy to set-up the alerts/reports you need due to the complexity of the data and at times you need to dig into the data to figure out how to break it down.

What problems is the product solving and how is that benefiting you?

Allows us to be proactive when certain security chnages are made - to verify the changes are approved / needed / required.

What do you like best about the product?

A centralized place to collect all logs. Graphs and visualizations for searching are very useful. Clear logs and the ability to expand more whenever needed. We can also check surrounding logs. Easy integration of open-source tools using AI-powered features. My developer life becomes easy, as it has become part of day-to-day activity.

What do you dislike about the product?

I don't like Logz.io from any angle.

What problems is the product solving and how is that benefiting you?

Logz is a comprehensive solution for managing all application logs and metrics.

What do you like best about the product?

Logz.io is evolving and adding new features that improve functionality and adapt to our needs.
Many integrations are supported out of the box. We use it daily.

What do you dislike about the product?

While the platform is generally great, a few minor areas could use further refinement, particularly around alert adjustments and configs.

What problems is the product solving and how is that benefiting you?

Logz.io solves our challenges around centralized logging, monitoring, and anomaly detection. With the platform, we can quickly detect issues, improve our system's reliability, and make data-driven decisions faster. The powerful integrations and ease of use have saved us time and resources.

What do you like best about the product?

centralized solution to aggregate all logs
kubernetes specific monitoring and alerting
siem and traces support

What do you dislike about the product?

would love to see more on the cost breakdown and allocation
ability to breakdown costs per kubernetes namespace

What problems is the product solving and how is that benefiting you?

providing a single space to manage all of the application logs and metrics

What do you like best about the product?

I like the graphs and visualisations its hows on searching
Searchability is good
Clear and concise expandable logs
I use it infrequently compared to other tools, but is a smooth integration and onboarding experience.

What do you dislike about the product?

Isn't as comprehensive as Datadog, for example

What problems is the product solving and how is that benefiting you?

It is helps us see a variety of different logging tools, and stay away from vendor lockin.

What do you like best about the product?

Real time data analytics capabilities
Seamless integration with various tools like kibana and grafana
User friendly dashboard

What do you dislike about the product?

Occasional lag in data indexing
Complexity in advanced configurations like setting up custom parsing rules

What problems is the product solving and how is that benefiting you?

Efficiently manage large volumes of logs

What do you like best about the product?

the ux of creating log search view drag and drop adding new filters

What do you dislike about the product?

using the search bar to create queries for search

What problems is the product solving and how is that benefiting you?

better visiability of issues in services

What do you like best about the product?

no hassle in maintenance, easy to query, alerts

What do you dislike about the product?

quota mechanism should be more refined, lack the ability to disable a certain logger/log message, charts creation could be made easier

What problems is the product solving and how is that benefiting you?

debugging, monitor and alert