Service Hub Enterprise

What do you like best about the product?

The simplicity and ease of use. HubSpot Service Hub makes it easy to manage support tickets, track customer interactions, and access previous conversations. As a new employee, I've also found Breeze AI particularly useful for quickly finding answers to questions previous employees have already handled many times. It's helped me get up to speed faster, work more independently, and avoid asking colleagues the same questions repeatedly.

What do you dislike about the product?

Some parts of the user interface can feel a little clunky, and certain tasks aren't always as intuitive as you'd expect. There's a bit of a learning curve when you're first getting started, but once you become familiar with the layout and workflows, it works well overall. A few improvements to navigation and usability would make the experience even better.

What problems is the product solving and how is that benefiting you?

HubSpot Service Hub helps us keep customer support organised by centralising tickets, customer information and previous interactions in one place. This makes it easier to track outstanding issues, manage follow-ups and maintain continuity across the team.

As a new employee, one of the biggest benefits has been Breeze AI. Instead of spending time searching through old tickets or asking colleagues questions they've answered countless times before, I can quickly find relevant information and previous resolutions. This has helped me get up to speed faster, resolve customer enquiries more independently and reduce the time spent on repetitive administrative tasks.

What do you like best about the product?

I really appreciate the different options for owner responses in HubSpot Service Hub, as it helps track times and information from vet referrals. It's super easy to search previous referrals, and the integration with our website is seamless. I also like that it keeps the information tidy, neat, and visible with comments and timestamps. There's never any problem with referrals coming from our website to HubSpot, which is awesome.

What do you dislike about the product?

Sometimes after I've clicked on a ticket, it still looks bold. I like it to not look bold after I've clicked on it.

What problems is the product solving and how is that benefiting you?

HubSpot Service Hub keeps our veterinary referrals organized and easy to search. It integrates seamlessly with our website, tracks times effectively, and helps manage tight turnaround times by making important information visible and tidy.

What do you like best about the product?

The customer agent has been a game changer for our clients. Easy to roll out, incredibly intuitive, and it’s highlighted gaps in our own resources that we’ve been able to fill.

What do you dislike about the product?

The overall toolset is a bit limited and could be enhanced.

What problems is the product solving and how is that benefiting you?

The customer agent answers a lot of questions and frees up time for our team to respond to questions that actually need their attention.

What do you like best about the product?

Connecting client info from new to retention all in one place

What do you dislike about the product?

Not understanding everything that is included this whole idea of hub this and hub that and add-ons makes things very confusing and I feel like it’s also not what your customers want anymore. They want transparency and ease of use, especially in today’s time with AI having the ability to develop any software we want. Yes this is talk to text ignore grammar.

What problems is the product solving and how is that benefiting you?

Connecting the entire customer journey in one place

What do you like best about the product?

Flexibility and visibility the platform gives my company into support and service related matters

What do you dislike about the product?

Permissions can be tricky with complex processes

What problems is the product solving and how is that benefiting you?

Visibility across service teams and efficiency with bringing issues to resolution.

What do you like best about the product?

It’s easy to use, and I like having all the details in one place so I can share them with the team and keep everything organized.

What do you dislike about the product?

Additional guidance or setup resources would be helpful. As the product changes or receives updates, it can be challenging to keep the related knowledge current and maintain it over time.

What problems is the product solving and how is that benefiting you?

A helpful website for visitors to self-serve: researching products and finding matching service providers based on location.

What do you like best about the product?

We use Inbox so we can access all relevant data in one place at the same time.

What do you dislike about the product?

Over time, some design changes have been introduced, and they’ve ended up making the overall user experience worse.

What problems is the product solving and how is that benefiting you?

Connecting all of our service tickets with the rest of our CRM has made it much easier to keep everything in one place and stay on top of customer issues.

What do you like best about the product?

User friendly. I like the ability to email a customer directly or converse internally with colleagues on the ticket. All in the same place

What do you dislike about the product?

Nothing that comes top of mind. I like service hub as it stands.

What problems is the product solving and how is that benefiting you?

The ability to collaborate with teams while also taking care of customers.

What do you like best about the product?

The ticketing platform is super easy to set up and use. I really like the ability to automate tickets.

What do you dislike about the product?

No particular feature comes to mind. I wish there was more in service hub for tracking contract fulfillment. If there is more features for that in service hub or another hub, I’d love to see them!

What problems is the product solving and how is that benefiting you?

HubSpot service hub has helped us respond to customer questions more quickly and accurately. Our customers feel more supported.

What do you like best about the product?

What I like best about HubSpot Service Hub is how seamlessly it connects customer service with the rest of the CRM. Having tickets, customer history, communication, and automation all in one place gives teams a complete view of the customer and makes day-to-day service management much more efficient.

What do you dislike about the product?

Reporting still feels limited, but it can be addressed once it’s connected to an AI tool.

What problems is the product solving and how is that benefiting you?

HubSpot Service Hub helps centralize customer communication, ticket management, and service processes in one place. It reduces manual work, improves visibility across teams, and makes it easier to track and resolve customer issues efficiently. Having everything connected to the CRM also gives us better context and helps create a more consistent customer experience.