Service Hub Enterprise
HubSpotReviews from AWS customer
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Seamless HubSpot CRM Integration for Efficient, Personalized Support
What do you like best about the product?
The seamless integration with the HubSpot CRM, which provides a unified view of customer history and allows for efficient, automated ticketing and personalized support.
What do you dislike about the product?
The high cost of advanced features and the steep learning curve required to master complex automation and reporting tools.
What problems is the product solving and how is that benefiting you?
It solves the problem of fragmented customer data by centralizing all support interactions within the CRM. This benefits me by providing a 360-degree view of the customer, which enables faster ticket resolution and more personalized service.
A Review on HubSpot Service Hub
What do you like best about the product?
Ticketing is very easy in HubSpot Service Hub and can be helpful to fix issue very easily
What do you dislike about the product?
The upgrade plan price is costly than expected
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub to ticket my club users experience and fix issues using those tickets
Centralized Service Solution with Exceptional Integration & Usability
What do you like best about the product?
I like that HubSpot Service Hub is all put together very intentionally. Unlike other services like Salesforce that can feel disorganized, HubSpot Service Hub fits well together with other HubSpot products and works well. It's also easy to train people on it, which is a big plus. Additionally, it responds fast and looks good.
What do you dislike about the product?
There isn't much to dislike. I will say about every 3 to 4 months there is a "hiccup" that causes about 15min to several hours of downtime in some capacity. So be ready for that.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes order information and tickets, providing visibility for team members and management in one place.
Intuitive, Affordable CRM with Strong Reporting
What do you like best about the product?
We used HubSpot as our primary CRM, and we also managed customer support tickets directly within it. It was extremely useful for our organization and offered strong reporting functionality. The platform felt intuitive, had a solid interface, and came at a reasonable price.
What do you dislike about the product?
I didn’t come across anything negative while we were using it. Overall, I feel it did a good job meeting our needs.
What problems is the product solving and how is that benefiting you?
We previously used Salesforce, and it was a lot pricier than many other CRMs. I was involved in the meetings to decide which CRM to move to, and HubSpot was the clear choice. It offered great features, especially its reporting and support tickets.
Amazing AEO Service That Helps Us Outpace Competitors
What do you like best about the product?
There AEO service doing amazing work to dig down the competitors and the aspects to combat
What do you dislike about the product?
The Behavior of the representative was so rude
What problems is the product solving and how is that benefiting you?
Multi channel campaign, Analysis, AEO
Easy Status Updates and Quick Item Changes
What do you like best about the product?
It’s easy to update statuses and enter new items, as well as add any modifications when something changes.
What do you dislike about the product?
Sometimes it’s slow to refresh, but overall it works fine and is generally OK.
What problems is the product solving and how is that benefiting you?
I use it to track business opportunities and keep an eye on pending tenders.
Strong CRM Data Capabilities That Make It Worth It
What do you like best about the product?
is worth it alot as a crm is very strong with data we get
What do you dislike about the product?
it can get quite messy and its email system and automations lag
What problems is the product solving and how is that benefiting you?
keep track of target accounts and deals
Great for Collaboration, Needs Smoother Updates
What do you like best about the product?
I like that HubSpot Service Hub makes it easy to collaborate and see interactions across different departments. I also appreciate using filters, task lists, and fields to track various aspects of the client relationship, which gives us insight at a glance into where clients are in terms of being onboarded.
What do you dislike about the product?
It is kind of chaotic at times and feels like there's way too much happening. There are some aspects that don't seamlessly update (like emails to the client and communication) that don't directly show on the service, unless you send on the service. If I as an account manager can log in and see just the accounts (services) that are assigned to me without having to set up a filter, that would be great.
What problems is the product solving and how is that benefiting you?
I find HubSpot Service Hub eases the handoff from sales to onboarding, helps track interactions, and see customer touchpoints. It improves collaboration across departments and offers quick insights into client relationships.
Easy, Straightforward UX That Connects Everything Across the Company
What do you like best about the product?
I find the UX easy and straight forward. I love that you can activate all the Hubs and have everything connected across the company
What do you dislike about the product?
I wish reports were a little more intuitive to build
What problems is the product solving and how is that benefiting you?
Customer facing communication and engagement - surveys, FAQ, Help Desk, ect
Easier Than Salesforce and Simple to Use
What do you like best about the product?
Easier than salesforce, that's for sure!
What do you dislike about the product?
I don't love that I can't pin an attachment and that all attachments aren't on the company record from deals and tickets. I wish there was a better contract area too that wasn't so painful to use.
What problems is the product solving and how is that benefiting you?
keeping up with renewals
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