Service Hub Enterprise
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Great for Collaboration, Needs Smoother Updates
What do you like best about the product?
I like that HubSpot Service Hub makes it easy to collaborate and see interactions across different departments. I also appreciate using filters, task lists, and fields to track various aspects of the client relationship, which gives us insight at a glance into where clients are in terms of being onboarded.
What do you dislike about the product?
It is kind of chaotic at times and feels like there's way too much happening. There are some aspects that don't seamlessly update (like emails to the client and communication) that don't directly show on the service, unless you send on the service. If I as an account manager can log in and see just the accounts (services) that are assigned to me without having to set up a filter, that would be great.
What problems is the product solving and how is that benefiting you?
I find HubSpot Service Hub eases the handoff from sales to onboarding, helps track interactions, and see customer touchpoints. It improves collaboration across departments and offers quick insights into client relationships.
Easy, Straightforward UX That Connects Everything Across the Company
What do you like best about the product?
I find the UX easy and straight forward. I love that you can activate all the Hubs and have everything connected across the company
What do you dislike about the product?
I wish reports were a little more intuitive to build
What problems is the product solving and how is that benefiting you?
Customer facing communication and engagement - surveys, FAQ, Help Desk, ect
Easier Than Salesforce and Simple to Use
What do you like best about the product?
Easier than salesforce, that's for sure!
What do you dislike about the product?
I don't love that I can't pin an attachment and that all attachments aren't on the company record from deals and tickets. I wish there was a better contract area too that wasn't so painful to use.
What problems is the product solving and how is that benefiting you?
keeping up with renewals
User-Friendly CRM with Strong Integrations
What do you like best about the product?
I like how HubSpot Service Hub is very easy to access and use. I enjoy the clarity of the front end, and I also appreciate the integrations it has with other products.
What do you dislike about the product?
The workflows and different options within the workflows are not working well for me. The initial setup was not easy, taking about three to four months.
What problems is the product solving and how is that benefiting you?
It helps me keep track of my customer interactions.
Easy-to-Use Form Builder with Flexible Customization
What do you like best about the product?
Easy of use. Very easy to create forms, change fields, customize fields.
What do you dislike about the product?
Pricing can be expenses. Depending on user levels, number of seats etc.
What problems is the product solving and how is that benefiting you?
All of service tickets, etc are in one central location for easy access to all employees in our service department.
Centralized Support with Easy Setup but Needs Improved Reporting
What do you like best about the product?
I really like how easy it is to understand and use HubSpot Service Hub. It's very smooth and quick to operate and set up, which makes getting things done much easier. I appreciate that it's user-friendly right from the start without needing a lot of customization. The availability of guides on platforms like YouTube and the HubSpot Academy makes it quick for us to get started with our clients. I also enjoy the centralized system where everything like tickets, conversations, and customer history is in one place; it keeps things organized and increases our productivity since everything is automated now.
What do you dislike about the product?
I'm not completely sure. Maybe we could have some better or additional reporting and some additional workflows.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes everything, ending our disorganized, manual processes. Tickets, conversations, and customer history are all organized, eliminating the manual work. It automates tasks, so we're more productive and things move faster.
All Your Follow-Ups in One Place with Handy Reminders
What do you like best about the product?
I like that it lets you manage a lot of information in one place for quick follow-ups. It’s much easier to have all the necessary details at hand at once, and to set reminders so I don’t forget to follow up.
What do you dislike about the product?
It can be very expensive to get access to most of the tools.
What problems is the product solving and how is that benefiting you?
Easy to implement and well organized, with follow-up that’s simple to manage. It gives me a quick overview of how the business is moving forward.
Intuitive Agent, But Knowledge Base UI Needs Work
What do you like best about the product?
I like the conversational agent. The part that allows obtaining information for RAG from URLs and the knowledge base is good.
What do you dislike about the product?
The UX isn't intuitive for configuring the knowledge base interface. The AI conversational agent is very 'black box/gray box', making it difficult to configure it with specific intentionality, as it only responds based on the given knowledge base.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us manage chats with a conversational agent and reduces the need for human responses to FAQs, as we don't have enough people to answer chats 24/7.
All-in-One HubSpot CRM Integration with a Clean UI and Strong Automation
What do you like best about the product?
Its biggest strength is how everything is in one place and tightly connected to HubSpot CRM. This way I can see sales, marketing, and support within the same customer history.
It is also easy to use compared to competitors thanks to its clean interface.
It does have some pretty strong automation when it comes to assigning tickets, follow-ups, and workflow triggers which saves a lot of manual time.
It is also easy to use compared to competitors thanks to its clean interface.
It does have some pretty strong automation when it comes to assigning tickets, follow-ups, and workflow triggers which saves a lot of manual time.
What do you dislike about the product?
It's extremely expensive, and most likely unaffordable for a lot of businesses.
And if your company operates in a way that requires multiple environments or instances, good luck, you'll be paying thousands more.
The reporting is also quite convoluted, and it's difficult to under which field needs to be selected where in order to create the report you're looking for.
AND you need to pay more if you want advanced reporting.
And if your company operates in a way that requires multiple environments or instances, good luck, you'll be paying thousands more.
The reporting is also quite convoluted, and it's difficult to under which field needs to be selected where in order to create the report you're looking for.
AND you need to pay more if you want advanced reporting.
What problems is the product solving and how is that benefiting you?
It allows me to have a clear view of my clients. I can see all my emails, calls, notes, and issues in one place without having to look through multiple tools. Therefore, I never have to walk into a call blind, which makes me looks better, and I avoid asking them questions they may have already been asked.
A lot less has been falling through the cracks, of course, this can still happen, but I miss fewer follow-ups and never forget about client issues.
A lot less has been falling through the cracks, of course, this can still happen, but I miss fewer follow-ups and never forget about client issues.
Smooth Setup, Needs Better Integrations
What do you like best about the product?
I like HubSpot Service Hub for its ease of use and intuitiveness. It manages tickets well and is great for team collaboration. The initial setup was very quick and easy, and the training was amazing.
What do you dislike about the product?
Third party software integrations is a dealbreaker for us. The reporting is also poorly designed.
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub for managing customer issues and satisfaction. It's easy to use, intuitive, and manages tickets well for our team.
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