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    Atlassian Service Collection

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    Service Collection includes Jira Service Management, Customer Service Management, Assets, and Rovo, so you'll have everything you need to deliver exceptional service experiences.

    Ratings and reviews

    4.3
    25 ratings
    68%
    24%
    4%
    4%
    0%
    0 AWS reviews
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    25 external reviews
    External reviews are from G2 .

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    Reviews (25)
    jyoti d.

    Atlassian Tam is a great choice

    Reviewed on Feb 15, 2023
    Review provided by G2
    What do you like best about the product?
    improve team collaboration throughout your organization, and help you operate and use our products effectively at scale.
    What do you dislike about the product?
    There is nothing about atlassian tam that i would dislike.
    What problems is the product solving and how is that benefiting you?
    Na
    Pavankumar S.

    Best Technical advisor platform

    Reviewed on Feb 08, 2023
    Review provided by G2
    What do you like best about the product?
    It's provide good solutions for product management in technical aspects.
    What do you dislike about the product?
    Need to be more agile and user friendly. Initially it takes time to understand this tool.
    What problems is the product solving and how is that benefiting you?
    Jira, Agile and DevOps coordination among multiple squads and leadership.
    V.R.K C.

    Nice application

    Reviewed on Jan 20, 2023
    Review provided by G2
    What do you like best about the product?
    Document management very well and simplified our issues
    What do you dislike about the product?
    Providing access individually instead of groups
    What problems is the product solving and how is that benefiting you?
    Documents auditing
    E-Learning

    Easy to use

    Reviewed on Jan 16, 2023
    Review provided by G2
    What do you like best about the product?
    Using various apps of it. It very helpful to keep track of the project and tasks.
    What do you dislike about the product?
    I have no nigative point to say about this it.
    What problems is the product solving and how is that benefiting you?
    Documention, ticket management, repository management, they are helping me.
    Rahul V.

    A great user management

    Reviewed on Jan 15, 2023
    Review provided by G2
    What do you like best about the product?
    I am using it for repository management for projects and its easy to use and manage multiple projects.
    What do you dislike about the product?
    There is nothing to dislike but it will be great to see more useful features in future.
    What problems is the product solving and how is that benefiting you?
    I am able to easily manage my project and safe to share projects with read only public access. I can share the useful information to people with this.
    Fateh S.

    Bitbucket

    Reviewed on Jan 15, 2023
    Review provided by G2
    What do you like best about the product?
    It is a very Simple UI and easy to understand.
    What do you dislike about the product?
    We need to install a separate application 'Authy' for two factor autenication.
    What problems is the product solving and how is that benefiting you?
    we should have to mobile authentication instead of sperate application 'Authy'
    Vaibhav P.

    TAM is very good to use

    Reviewed on Jan 12, 2023
    Review provided by G2
    What do you like best about the product?
    It is a local program and not a web based
    What do you dislike about the product?
    It lacked flexibility and customisation.
    What problems is the product solving and how is that benefiting you?
    Everything we need is in one place. all documents billing information knows that apply to a particular client very easy to use the entire picture all at once instead of having to search through multiple files we can conglom commercial and personal accounts which is also huge bonus
    Tanicia J.

    Great to keep track of tickets

    Reviewed on Nov 01, 2022
    Review provided by G2
    What do you like best about the product?
    very diverse app, allows great opportunity to create training and useful tool for the company.
    What do you dislike about the product?
    I have nothing negative to say about the app,its simply amazing.
    What problems is the product solving and how is that benefiting you?
    Makes keeping track of opened cases and issues a breeze.
    Health, Wellness and Fitness

    Works, but could do better

    Reviewed on Oct 06, 2022
    Review provided by G2
    What do you like best about the product?
    The chat worked. That's all we needed for as long as it lasted.
    What do you dislike about the product?
    Atlassian stopped the product, so we had to switch over.
    What problems is the product solving and how is that benefiting you?
    We went away from Yahoo IM, since it stopped working, so we needed something else. Atlassian was brought up, so we tried that.
    👨🏼‍💻 Joseph H.

    Great project management and ticketing software.

    Reviewed on Dec 03, 2021
    Review provided by G2
    What do you like best about the product?
    Very customisable, allows multiple teams to communicate on the same projects as well as providing abilities to create knowledge bases and external facing documents.
    What do you dislike about the product?
    Nothing, it's a great peice of software I have yet to find anything I have a problem with.
    What problems is the product solving and how is that benefiting you?
    We have a global team with lots of people logging in at different times. We therefore need a way for everyone to work on the same project around the clock. Specifically in product management.
    The benefits are better eficinecies and lots of product features launched.