BP Billing

What do you like best about the product?

I like how easy it is to customize reporting. I enjoy the customizability in the reports and bulk loader because it makes our job easy. I believe the initial setup was easy, and support has been good.

What do you dislike about the product?

I think the invoice page could be improved, and the response time can be slow. Many times, invoices take 2–3 minutes to close, which is long when I’m working through bigger projects.

What problems is the product solving and how is that benefiting you?

I use BillingPlatform for invoices and invoice status, reporting, file generation, and account management.

What do you like best about the product?

What I like best about BillingPlatform is the flexibility of its reporting. We use BP both to invoice our customers and to generate invoices for our contract workers, who we then pay based on that data. Before processing any contractor payments, I rely heavily on BP to check and confirm the underlying data, and having customizable reports that I can tailor to our specific needs makes that verification process much more efficient and reliable. It gives me confidence that what we’re paying out matches what’s actually been invoiced.

What do you dislike about the product?

One thing I’d note is that some of the reporting/data setup didn’t initially fit exactly how we needed and we had to work with support to request specific updates to get it aligned with my workflow. It’s not a major drawback, since the platform is flexible enough to accommodate those changes, but it would be nice if some of that customization were a bit more self-service rather than requiring a request to the BillingPlatform/billing operations team each time.

What problems is the product solving and how is that benefiting you?

BillingPlatform solves two core problems for us: generating accurate customer invoices, and generating the invoices we use to pay our contract workers. For my role specifically, the biggest benefit is on the latter — BP gives me a reliable source of truth to verify contractor payment data before it goes out the door, which reduces the risk of overpaying, underpaying, or paying based on inaccurate figures.

The customizable reporting is what really benefits me day to day — I can pull and tailor reports to fit exactly what I need for reconciliation and verification, rather than working around a rigid, one-size-fits-all report format. This has been especially valuable for things like the monthly payments workbook, where I need to cross-check invoice data against what’s actually owed before processing payment. Having that flexibility saves time and reduces the manual legwork I’d otherwise need to do to get the data into a usable format.

What do you like best about the product?

I like the reporting features. I can usually verify any data I need to with one of the prebuilt or customer reports.

What do you dislike about the product?

I dislike its unreliability, there is frequent down time and unpredictability about its interface, especially with the search functions and page loads.

What problems is the product solving and how is that benefiting you?

It has helped us automate our usage processes.

What do you like best about the product?

I like that everything can be customizable.

What do you dislike about the product?

Reports generation can be improved a lot!

What problems is the product solving and how is that benefiting you?

Payment application and receipting.

What do you like best about the product?

I like how customizable and configurable BillingPlatform is to match our business requirements. It's also good that it is API first and very powerful. Additionally, I appreciate how easy it is to update layouts within the tool to quickly get a better view and apply filters.

What do you dislike about the product?

It's slow to load: reaching a single section can take several clicks and each is slow. Links can't be opened in new tabs by default with Command key + click, requiring right clicks instead. The Log Analyzer can't be enabled for more than 24 hours and isn't API enabled. The Processing console is hard to read and has misleading numbers for in-progress processes, making it tough to gauge completion time. The AI report performs poorly, often outputting nothing; I find the Query Builder in the workbench more effective, as it allows me to inspect entity fields better.

What problems is the product solving and how is that benefiting you?

BillingPlatform helps with billing, proration, usage-based billing, product catalog handling, and invoicing. It unifies our billing processes, requires less maintenance, and allows for more complex billing methods.

What do you like best about the product?

I really appreciate BillingPlatform for its flexibility and powerful billing automation. It supports complex billing requirements with configurable business rules, and its efficient invoice generation process is a big help. Plus, the strong reporting capabilities reduce manual effort and improve accuracy. The billing engine and automated invoice generation are particularly valuable as they streamline complex operations while ensuring accuracy. I also like the audit and validation features that make tracking and troubleshooting easy. Additionally, I find it user-friendly, which made the initial setup smoother than expected.

What do you dislike about the product?

I like BillingPlatform's strong billing capabilities, but I think it could benefit from a more user-friendly interface and a simplified configuration process. Improved documentation, better reporting options, and optimized performance would make the product more effective. Faster processing and simpler configurations would reduce maintenance effort, accelerate change implementation, and improve overall operational efficiency.

What problems is the product solving and how is that benefiting you?

I use BillingPlatform to streamline billing operations, ensure billing accuracy, and reduce manual intervention. Its flexibility, billing automation, and robust reporting support our complex needs.

What do you like best about the product?

Account management, Products setup and invoicing nd payment flows

What do you dislike about the product?

Whenever a Issue is reported it takes lot of time for providing resolution

What problems is the product solving and how is that benefiting you?

providing many payment gateways support

What do you like best about the product?

Very user friendly and easy to use by everyone

What do you dislike about the product?

Their proration issues are somewhat troubling

What problems is the product solving and how is that benefiting you?

It has helped us with correct billing for the correct period.

What do you like best about the product?

Queryable platform, API exposes entities in a logical way.

What do you dislike about the product?

Slow, clunky UI. Background processes are slow and it's not possible to set relatively priority for queued tasks.

What problems is the product solving and how is that benefiting you?

Unifies finance and engineering teams by getting them in the same platform.

What do you like best about the product?

It’s easy to use. Navigating the platform and understanding the tool isn’t a hassle, and I didn’t have to sit through countless user trainings just to get up and running. In my experience, there also hasn’t been much downtime.

What do you dislike about the product?

Reporting could be more intuitive. Dropdowns with user IDs would be helpful

What problems is the product solving and how is that benefiting you?

Having a consolidated view of my client's open and closed invoices, outstanding amounts and access to invoices has been very helpful.