Hiver
HiverReviews from AWS customer
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User-Friendly Task Sorting with Fast Alerts for Teams
What do you like best about the product?
Great way to sort tasks for a multi users within a company! Quick alert sytem and user friendly.
What do you dislike about the product?
No down side to this platform encountered.
What problems is the product solving and how is that benefiting you?
Hiver allows me to assign tasks to colleagues in an easy manner. This alerts our team as a backup to follow up with important daily task reminders.
Simple, Clean Gmail-Based Team Email Management That Helps a Lot
What do you like best about the product?
It is a simple, clean, Gmail-based team email management which helps us a lot. Easily categorized and accessible.
What do you dislike about the product?
It doesn’t have an advanced CRM structure, so it’s difficult to look up and retrieve customer details.
What problems is the product solving and how is that benefiting you?
It helps assign emails to the respective person and makes it easier to select the right emails.
Easy to Use, Feature-Rich, and Part of Our Daily Workflow
What do you like best about the product?
Ease of use, number of features, and frequency of use.
What do you dislike about the product?
I’m not sure—I really can’t think of one.
What problems is the product solving and how is that benefiting you?
None that comes to mind. We’ve had minimal to no problems, and issues hardly ever occur.
Seamlessly Manages Emails, Boosts Responsiveness
What do you like best about the product?
The best thing about Hiver is that it's easy to use and quite effective at getting me to respond to all my emails in a timely fashion. I also find valuable the AI technology that it has to auto respond to emails and help send a correct email.
What do you dislike about the product?
none
What problems is the product solving and how is that benefiting you?
Hiver collects all my emails and reminds me of every unread one. It prompts me to read them, making it easier to respond in a timely fashion.
Seamless In-Gmail Chat That Keeps Conversations in One Place
What do you like best about the product?
It is amazing to have the internal chat option within gmail and that you don't have to go to a different window/tool to ask questions based on the mail thread.
What do you dislike about the product?
There could be a notification sound for when you are tagged like slack. Because you have to remember to use the notification icon to see the messages.
What problems is the product solving and how is that benefiting you?
it helps with internal communication and status tracking of certain tasks regarding the email thread. You can assign people to that task and know who owns it.
Easy Email Tagging and Note-Taking
What do you like best about the product?
I can closed the email, and when open it is tagged to you, you can take notes, I use it daily in my work, is was easy to star using it, and is was easy of integrate everything, we have customer support at the begging of implementation, it has a lot of pros.
What do you dislike about the product?
somethimes when open the email doesn't pull the hiver
What problems is the product solving and how is that benefiting you?
is solving the problem of having to many emails that weren't for me
Centralizes Support in Gmail with an Intuitive Knowledge Base
What do you like best about the product?
The best thing about Hiver is how it centralizes our customer interactions directly within Gmail. For our app, Farabiulder.com, we needed a way to manage support chat and our docs/knowledge base without jumping between different platforms. Hiver’s knowledge base software is incredibly intuitive; it allowed us to set up a professional help center quickly so our users can find answers themselves. The support chat is equally seamless—it feels native to our workflow. Being able to assign chats as tasks and collaborate with the team using internal notes has significantly improved our response time and organization.
What do you dislike about the product?
we have no any negaitve thing but they can imporve mobile gmail solution too
What problems is the product solving and how is that benefiting you?
The primary problem Hiver solves for us is fragmented communication. Before Hiver, we struggled with switching between Gmail for emails, a separate tool for live chat, and another platform for our documentation. Hiver brings all of these into one place, which has significantly reduced our 'tab-switching' fatigue.
For Farabiulder.com, this benefits us in three specific ways:
Accountability: By turning every support request into a clear task with an owner, we ensure no customer query ever 'slips through the cracks.'
Self-Service Efficiency: The integrated knowledge base allows us to deflect common questions. Our users get instant answers from our docs, which frees up our team to focus on more complex technical support.
Team Collaboration: Using internal 'Notes' right next to customer threads means we can discuss a user’s issue privately before replying. This has made our internal communication much faster and more professional.
For Farabiulder.com, this benefits us in three specific ways:
Accountability: By turning every support request into a clear task with an owner, we ensure no customer query ever 'slips through the cracks.'
Self-Service Efficiency: The integrated knowledge base allows us to deflect common questions. Our users get instant answers from our docs, which frees up our team to focus on more complex technical support.
Team Collaboration: Using internal 'Notes' right next to customer threads means we can discuss a user’s issue privately before replying. This has made our internal communication much faster and more professional.
Effortless Email Management, Enhanced Customer Experience
What do you like best about the product?
I like using Hiver to manage emails. It helps by keeping an actual record of mail closing and resolving issues, enhancing the overall customer experience. I appreciate that it reduces the time it takes to revert to customer queries. I find it very convenient that Hiver automatically assigns emails to the respective users based on their department and assigned tasks, eliminating the need for manual email assignment. Additionally, Hiver provides reports of emails by user, making data analysis easier. Setting it up was hassle-free as it just required downloading the extension and logging in.
What do you dislike about the product?
Nothing till now i have not faced
What problems is the product solving and how is that benefiting you?
I use Hiver to manage emails, track mail resolutions, and enhance customer experience by reducing query response time. It assigns emails automatically and provides reports for data analysis.
Effortlessly Organizes Our Shared Inbox
What do you like best about the product?
I highly appreciate how Hiver has transformed our team's workflow by making the management of shared inboxes significantly more organized. The ability to easily assign emails and track who is working on what task has simplified our operations tremendously. I love that it integrates seamlessly with Gmail, which is our main platform, reducing confusion about email ownership among team members. The intuitive and simple interface is another aspect I enjoy, as it ensures that even those less tech-savvy find it user-friendly to adopt. Additionally, the initial setup was very easy, which facilitated a smooth transition to the system, eliminating potential headaches often associated with new software implementation.
What do you dislike about the product?
Sometimes the status takes a bit longer than usual to update.
What problems is the product solving and how is that benefiting you?
I use Hiver to manage our shared inbox, making organization easy by assigning emails and tracking tasks, reducing confusion on email ownership and improving our workflow. It integrates well with Gmail.
Sudden Price Hike Diminishes Value
What do you like best about the product?
Hiver is a good simple shared inbox tool, like Gmelius but without the bugs.
What do you dislike about the product?
Hiver is effectively no longer offered for small teams, forcing us to find a new tool. They dramatically increased pricing with only 2 weeks notice. Not only was the monthly fee increased, but now, if we hired one more employee, we would have to pay for 3-5 seats for that one employee.
What problems is the product solving and how is that benefiting you?
Handling a high volume of support emails.
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