Hiver

What do you like best about the product?

I really like using Hiver in Gmail for creating email templates and being able to use attachments with them, which I find really good. It's great for managing workflows, especially because it allows multiple team members to action the same inbox efficiently.

What do you dislike about the product?

I found the initial setup of Hiver in Gmail to be challenging, as we encountered some issues after setting it up which required contacting the support team. This made the process a bit more difficult than expected. I'd rate it around a four or five out of ten in terms of ease of setup.

What problems is the product solving and how is that benefiting you?

Hiver in Gmail lets my team manage the same inbox seamlessly and create email templates, including attachments. It supports our workflows, making collaboration easier and faster.

What do you like best about the product?

It’s easy to access and integrates smoothly with Gmail. It’s also easy to search for emails assigned to me, then check off the ones I’ve completed. I also like that I can quickly share a link to the email thread with colleagues.

What do you dislike about the product?

It takes up a large part of the screen. I wish there were an option to show less information so I can see more of the email I’m reading.

What problems is the product solving and how is that benefiting you?

I’m part of many Google Groups email threads and receive hundreds of messages a day. Because of that, if I’m not checking email for a while or I’m away for a day, it’s still easy to tell which emails need my attention and which ones I can safely archive and ignore.

What do you like best about the product?

Hiver makes accessing multiple email inboxes (shared) between team members! It's easy to set up, and even easier to use. It integrated easily, and was easy to start onboarding our team members. Hiver Support also is quick to reply, and is actually helpful and provides insight or resolutions in real time.

What do you dislike about the product?

In all honesty I am a hiver-believer, but would appreciate some additional features like with auto-mated rules-- I'd love to be able to see exactly which tickets/emails were impacted by an automation I created without having to set up a new tag to track. A toggle would make life a lot easier~

What problems is the product solving and how is that benefiting you?

Multiple team members being able to access a single inbox and reply to customers makes life a lot easier. Our team also enjoys the draft feature when it comes to helping one another with ideas and solutions for our customers!

What do you like best about the product?

It's very useful to organize emails. In my case, I work with customer service, so it's nice to separate emails per customer, put tags and comments.

What do you dislike about the product?

Sometimes it can slow down the page a little.

What problems is the product solving and how is that benefiting you?

Assigning emails per person and tagging each email per category

What do you like best about the product?

Being able to share email threads and notes with other colleagues

What do you dislike about the product?

the notification system can be a little messy

What problems is the product solving and how is that benefiting you?

it helps my coworkers and I communicate better

What do you like best about the product?

I like that our entire team is allowed to see the shared inbox. For months, it was just me running things until we found Hiver. It has been so much easier communicating with the team and allowing them to see specific inquiries.

What do you dislike about the product?

Connected apps to the inbox was a lot of work. We had to reach out multiple times for help even when we followed the steps. Overall though, no big complaints.

What problems is the product solving and how is that benefiting you?

It is allowing us to share the inbox with our team and outside teams to stay more connected and allowing for communication to be better. It has helped a lot for training purposes in other departments too.

What do you like best about the product?

Hiver is the BEST hub for email organization, especially for large teams with lots of clients. It makes it easy to stay organized with repective notes,links,tasks, and projects for each email and client. Leveraging Hiver makes it so much faster and easier to respond to clients quickly and well. Hiver integrates very seamlessly with other platforms (we had it integrated with Clickup & slack).

What do you dislike about the product?

Randomly, Hiver can lock you out due to IP or wifi. Or there was an issue where for s certain time period I could not see any emails from that time period.

What problems is the product solving and how is that benefiting you?

Hiver makes it very easy for teams to collaborate seamlessly and quickly. In customer support, you have to respond quickly to clients, but also well. Hiver gives the capability to quickly reference any necessary tasks or notes in the note section where you can directly link and share with other team members. In my opinion this software is at the pinnacle of inbox management for large teams who have high performance expectations.

What do you like best about the product?

I like the ease of use with Hiver; it's extremely easy to implement and integrates seamlessly into the Gmail environment. I also appreciate the amazing support offered, as any of our users can contact their 24/7 support for general help or further customization. I find having a snapshot view as an admin of the company along with the response time to be very helpful. We have also tied it into Shopify, which is amazing because when customers reach out using the emails they placed a Shopify order with, we can see the info right in Gmail, allowing us to share tracking info without having to navigate to the backend. Setting it up was extremely easy; we were able to jump on a call with support over Zoom and set it all up in a few minutes.

What do you dislike about the product?

I have not found a single thing I don't love about Hiver. However, I will say it is very expensive. Having said that, the issues it solves and the time it saves make it worth it.

What problems is the product solving and how is that benefiting you?

I use Hiver to manage group emails across domains, preventing customer requests from falling through the cracks. It assigns emails to staff members, eliminating response overlap and improving accountability.

What do you like best about the product?

I love using Hiver for sorting emails and assigning tasks within the team. It helps tackle a lack of accountability by showing which task is under whose name and who is responsible for completion. The user interface of Hiver is very friendly, with appealing colors and a great notes section. The initial setup was very easy, without any confusion, and the pop-up notes really help in understanding what each feature is used for.

What do you dislike about the product?

The same user interface and features could be launched on the mobile app, this allows the user to have the same experience of the web look alike in the mobile app. The mobile app could actually integrate the email, and provide the same features and provide the same dashboard.

What problems is the product solving and how is that benefiting you?

I use Hiver for sorting emails, assigning tasks, and team collaboration. It solves lack of accountability by showing task responsibility.

What do you like best about the product?

Great way to sort tasks for a multi users within a company! Quick alert sytem and user friendly.

What do you dislike about the product?

No down side to this platform encountered.

What problems is the product solving and how is that benefiting you?

Hiver allows me to assign tasks to colleagues in an easy manner. This alerts our team as a backup to follow up with important daily task reminders.