Hiver

What do you like best about the product?

Being able to assign emails and clearly see who is handling each conversation without leaving Gmail. It’s simple, but it makes a big difference when multiple people are working from the same inbox.

What do you dislike about the product?

Some of the features took a little time for the team to get used to, and we had to figure out which workflow worked best for us. Once everyone got familiar with it though, it became much easier.

What problems is the product solving and how is that benefiting you?

It helps us avoid duplicate responses, missed emails, and not knowing who is responsible for a customer request. It gives us more visibility while still letting everyone work from Gmail like they normally do.

What do you like best about the product?

Ability to split up emails and have them auto assign to certain members of the team. Automations about where emails go or being able to close emails.

What do you dislike about the product?

It can lag and be slow at times. The Trello integration doesn't really help for what we do.

What problems is the product solving and how is that benefiting you?

The overwhelm of a busy inbox, being able to divide up emails, prioritise what's important and remove what's not makes more a more efficient team.

What do you like best about the product?

I like using Hiver in Gmail because it helps me get my work email organized and navigable within the team. It’s better than using just the basic Gmail. I find the categorization of emails very helpful, especially being able to use tags and assign them to specific people while still being able to view everything myself. Setting it up was really easy, and I love how there's no hectic process involved; it makes organizing work emails a breeze. The side panel is the most helpful feature for me. I also appreciate the Notes section and the way emails can be linked together, which makes managing conversations a lot easier. The real-time chat support is very pleasing; they are always there to help, which makes any issues less stressful.

What do you dislike about the product?

One thing that bothers me is when I select something within the panel, like a tag or status, it sometimes overwrites it again and again and mostly leaves it blank. This should definitely be looked into. It's the only issue I face and I don't know how to fix it myself, but it should be fixed.

What problems is the product solving and how is that benefiting you?

I use Hiver in Gmail to organize work emails with easy categorization, tagging, and assignment. The side panel and notes help manage communication within the team effectively, better than just using Gmail. It's easy to set up and use, making email navigation smooth.

What do you like best about the product?

I love how everything is connected. And Hiver has really great suggestions I wouldn't have known about otherwise. In addition, it keeps me in the loop for projects and questions my team has answered. Onboarding was easy!

What do you dislike about the product?

There are quite a few emails sent, most of which are repetitive.

What problems is the product solving and how is that benefiting you?

Finding specific files or emails or keywords is so helpful. Gemini has helped so much for all sorts of things. We've been able to minimize errors and catch them before they become a problem.

What do you like best about the product?

I find Hiver in Gmail really helps with mail management throughout the day, making it easy to handle responsibilities by assigning emails to the right person. I appreciate the ease of use, allowing me to focus on emails that are specifically mine while delegating others. The tags feature is particularly valuable, helping with feedback and support by clearly indicating when a client needs help. I also found the tutorials easy to read, making setup straightforward, and the tool became incredibly valuable for my team, allowing us to manage emails quickly.

What do you dislike about the product?

I don't think that right now, I don't know.

What problems is the product solving and how is that benefiting you?

I find Hiver in Gmail makes it easy to manage my team's emails, assign responsibilities, and track client interactions with tags. We handle emails quickly throughout the day.

What do you like best about the product?

Firstly, it integrates directly with my Gmail UI, so I don’t need to switch between platforms. Secondly, the admin panel is very intuitive, and it’s easy to set up and use. Thirdly, I really like the AI-assisted features—in particular, the AI-assisted responses (once the AI has trained on our internal documentation) and the AI tags—which save a lot of staff time. Overall, their support has been very responsive and helpful during implementation and beyond.

What do you dislike about the product?

I’d say there’s a bit of a learning curve when you first start using the platform, especially if you want to leverage all of its features efficiently. Also, the Pro plan can feel a little expensive for smaller teams, but overall it seems like the most cost-effective option, and it’s the one I’d recommend.

What problems is the product solving and how is that benefiting you?

Our biggest business problems were turnaround time in responding to customer tickets and the lack of efficient coordination to resolve them. We had to rely on tools like Asana, which meant we were constantly switching between platforms. Hiver integrates very closely with our existing Gmail dashboard, which has helped streamline that workflow. Another issue was staff time: we were spending too much time drafting responses and repeatedly referring back to our knowledge base. That’s now much easier with AI tagging and AI suggested replies.

What do you like best about the product?

What I like most about Hiver in Gmail is how it makes managing customer emails and team communication much easier. I can assign emails to the right person, track conversations, and collaborate with the team without leaving Gmail. It helps keep our workflow organized and makes it easier to follow up with customers efficiently.

What do you dislike about the product?

One downside is that Hiver can take some time to get used to, especially when managing multiple emails and assignments. Some features can also feel a bit slow or require extra clicks. It would be helpful if the interface could be made more streamlined and responsive.

What problems is the product solving and how is that benefiting you?

Before using Hiver in Gmail, we had difficulty keeping customer support emails organized, tracking conversations, and making sure follow-ups were not missed. Hiver helps us manage shared inboxes directly in Gmail, assign emails to team members, track the status of customer requests, and collaborate more efficiently. This has improved our response workflow, reduced the chance of missed emails, and made it easier to keep customer support organized.

What do you like best about the product?

I like that we can use it as a work queue and share it amongst multiple remote workers in the company.

What do you dislike about the product?

I don't like that if somebody responds to an email that it automatically goes in their "Mine" queue.

What problems is the product solving and how is that benefiting you?

We have a client who takes up a lot of our time, which makes it easier to work on each task as if it were in a queue.

What do you like best about the product?

I really like using Hiver in Gmail for creating email templates and being able to use attachments with them, which I find really good. It's great for managing workflows, especially because it allows multiple team members to action the same inbox efficiently.

What do you dislike about the product?

I found the initial setup of Hiver in Gmail to be challenging, as we encountered some issues after setting it up which required contacting the support team. This made the process a bit more difficult than expected. I'd rate it around a four or five out of ten in terms of ease of setup.

What problems is the product solving and how is that benefiting you?

Hiver in Gmail lets my team manage the same inbox seamlessly and create email templates, including attachments. It supports our workflows, making collaboration easier and faster.

What do you like best about the product?

It’s easy to access and integrates smoothly with Gmail. It’s also easy to search for emails assigned to me, then check off the ones I’ve completed. I also like that I can quickly share a link to the email thread with colleagues.

What do you dislike about the product?

It takes up a large part of the screen. I wish there were an option to show less information so I can see more of the email I’m reading.

What problems is the product solving and how is that benefiting you?

I’m part of many Google Groups email threads and receive hundreds of messages a day. Because of that, if I’m not checking email for a while or I’m away for a day, it’s still easy to tell which emails need my attention and which ones I can safely archive and ignore.