Hiver

What do you like best about the product?

What I like most about Hiver is how it makes team email management simple and efficient right inside Gmail. It lets teams assign emails, track ownership and responsibilities, collaborate smoothly in shared inboxes, and prevent duplicate replies. I particularly appreciate being able to handle customer queries, keep an eye on email status, and strengthen team coordination without having to switch back and forth between multiple applications.

What do you dislike about the product?

One thing I dislike about Hiver is that some advanced features can take time to understand, especially for new users. Managing multiple shared inboxes can sometimes feel confusing, and notifications may become overwhelming. Additionally, certain useful features are available only in higher-priced plans, which may not be ideal for small teams.

What problems is the product solving and how is that benefiting you?

Hiver solves the challenge of managing team emails and shared inboxes efficiently. It lets us assign incoming emails to the right team members, track customer queries, avoid duplicate replies, and collaborate directly within Gmail. As a result, accountability is clearer, response times are reduced, fewer emails get missed, and our day-to-day communication stays more organized. Overall, it saves time and helps the team work more efficiently.

What do you like best about the product?

Hiver makes the organization of emails much better

What do you dislike about the product?

delays in emails being sent and received when clients are on the phone

What problems is the product solving and how is that benefiting you?

Organization, it takes a lot of the stress away from keeping up with emails

What do you like best about the product?

Hiver is embedded in Gmail and is great for capturing helpdesk type issues from all our stores

What do you dislike about the product?

There is no simple way to classify, with ticket numbers, each issue and then report effectively. There is no intuitive way to manage and report on all cases.

What problems is the product solving and how is that benefiting you?

Providing a helpdesk inbox and a communication tool with the business

What do you like best about the product?

Our team use Hiver in Gmail to manage support queries in a central inbox, while staying in the Gmail. It's a very lightweight tool that enhances what we already have instead of becoming another tool that never gets logged into. It's great for being able to assign emails and leave comments to collaborate with the team. We also use multiple shared inboxes for different functions like support and sales. Automations are also helpful for removing noise from the inbox. It was very simple to set up and learn, and the Hiver team have been great whenever we have had a question or problem.

What do you dislike about the product?

We've found that the shared draft function can be unreliable, with drafts sometimes going missing or take a while to be seen by other users. I also think the AI features are quite basic and don't offer much beyond the Gemini features that are already available within Gmail.

What problems is the product solving and how is that benefiting you?

Hiver in Gmail lets my team stay in the platform that’s native to us while having the benefit of a shared inbox to ensure nothing gets missed. It's great for a small team that is already Gmail native.

What do you like best about the product?

the shared inbox and notes are great for the office

What do you dislike about the product?

not being able to pick up drafts from other users

What problems is the product solving and how is that benefiting you?

organization of requests coming into the agency

What do you like best about the product?

Being able to assign emails and clearly see who is handling each conversation without leaving Gmail. It’s simple, but it makes a big difference when multiple people are working from the same inbox.

What do you dislike about the product?

Some of the features took a little time for the team to get used to, and we had to figure out which workflow worked best for us. Once everyone got familiar with it though, it became much easier.

What problems is the product solving and how is that benefiting you?

It helps us avoid duplicate responses, missed emails, and not knowing who is responsible for a customer request. It gives us more visibility while still letting everyone work from Gmail like they normally do.

What do you like best about the product?

Ability to split up emails and have them auto assign to certain members of the team. Automations about where emails go or being able to close emails.

What do you dislike about the product?

It can lag and be slow at times. The Trello integration doesn't really help for what we do.

What problems is the product solving and how is that benefiting you?

The overwhelm of a busy inbox, being able to divide up emails, prioritise what's important and remove what's not makes more a more efficient team.

What do you like best about the product?

Pricing and it's UI / UX. But it lacks integrations

What do you dislike about the product?

You can't use it as an internal ticketing system, needs to improve on integrations and ITSM features

What problems is the product solving and how is that benefiting you?

Internal communication

What do you like best about the product?

I like using Hiver in Gmail because it helps me get my work email organized and navigable within the team. It’s better than using just the basic Gmail. I find the categorization of emails very helpful, especially being able to use tags and assign them to specific people while still being able to view everything myself. Setting it up was really easy, and I love how there's no hectic process involved; it makes organizing work emails a breeze. The side panel is the most helpful feature for me. I also appreciate the Notes section and the way emails can be linked together, which makes managing conversations a lot easier. The real-time chat support is very pleasing; they are always there to help, which makes any issues less stressful.

What do you dislike about the product?

One thing that bothers me is when I select something within the panel, like a tag or status, it sometimes overwrites it again and again and mostly leaves it blank. This should definitely be looked into. It's the only issue I face and I don't know how to fix it myself, but it should be fixed.

What problems is the product solving and how is that benefiting you?

I use Hiver in Gmail to organize work emails with easy categorization, tagging, and assignment. The side panel and notes help manage communication within the team effectively, better than just using Gmail. It's easy to set up and use, making email navigation smooth.

What do you like best about the product?

I love how everything is connected. And Hiver has really great suggestions I wouldn't have known about otherwise. In addition, it keeps me in the loop for projects and questions my team has answered. Onboarding was easy!

What do you dislike about the product?

There are quite a few emails sent, most of which are repetitive.

What problems is the product solving and how is that benefiting you?

Finding specific files or emails or keywords is so helpful. Gemini has helped so much for all sorts of things. We've been able to minimize errors and catch them before they become a problem.