Hiver

What do you like best about the product?

I like that our entire team is allowed to see the shared inbox. For months, it was just me running things until we found Hiver. It has been so much easier communicating with the team and allowing them to see specific inquiries.

What do you dislike about the product?

Connected apps to the inbox was a lot of work. We had to reach out multiple times for help even when we followed the steps. Overall though, no big complaints.

What problems is the product solving and how is that benefiting you?

It is allowing us to share the inbox with our team and outside teams to stay more connected and allowing for communication to be better. It has helped a lot for training purposes in other departments too.

What do you like best about the product?

Hiver is the BEST hub for email organization, especially for large teams with lots of clients. It makes it easy to stay organized with repective notes,links,tasks, and projects for each email and client. Leveraging Hiver makes it so much faster and easier to respond to clients quickly and well. Hiver integrates very seamlessly with other platforms (we had it integrated with Clickup & slack).

What do you dislike about the product?

Randomly, Hiver can lock you out due to IP or wifi. Or there was an issue where for s certain time period I could not see any emails from that time period.

What problems is the product solving and how is that benefiting you?

Hiver makes it very easy for teams to collaborate seamlessly and quickly. In customer support, you have to respond quickly to clients, but also well. Hiver gives the capability to quickly reference any necessary tasks or notes in the note section where you can directly link and share with other team members. In my opinion this software is at the pinnacle of inbox management for large teams who have high performance expectations.

What do you like best about the product?

I like the ease of use with Hiver; it's extremely easy to implement and integrates seamlessly into the Gmail environment. I also appreciate the amazing support offered, as any of our users can contact their 24/7 support for general help or further customization. I find having a snapshot view as an admin of the company along with the response time to be very helpful. We have also tied it into Shopify, which is amazing because when customers reach out using the emails they placed a Shopify order with, we can see the info right in Gmail, allowing us to share tracking info without having to navigate to the backend. Setting it up was extremely easy; we were able to jump on a call with support over Zoom and set it all up in a few minutes.

What do you dislike about the product?

I have not found a single thing I don't love about Hiver. However, I will say it is very expensive. Having said that, the issues it solves and the time it saves make it worth it.

What problems is the product solving and how is that benefiting you?

I use Hiver to manage group emails across domains, preventing customer requests from falling through the cracks. It assigns emails to staff members, eliminating response overlap and improving accountability.

What do you like best about the product?

I love using Hiver for sorting emails and assigning tasks within the team. It helps tackle a lack of accountability by showing which task is under whose name and who is responsible for completion. The user interface of Hiver is very friendly, with appealing colors and a great notes section. The initial setup was very easy, without any confusion, and the pop-up notes really help in understanding what each feature is used for.

What do you dislike about the product?

The same user interface and features could be launched on the mobile app, this allows the user to have the same experience of the web look alike in the mobile app. The mobile app could actually integrate the email, and provide the same features and provide the same dashboard.

What problems is the product solving and how is that benefiting you?

I use Hiver for sorting emails, assigning tasks, and team collaboration. It solves lack of accountability by showing task responsibility.

What do you like best about the product?

Great way to sort tasks for a multi users within a company! Quick alert sytem and user friendly.

What do you dislike about the product?

No down side to this platform encountered.

What problems is the product solving and how is that benefiting you?

Hiver allows me to assign tasks to colleagues in an easy manner. This alerts our team as a backup to follow up with important daily task reminders.

What do you like best about the product?

It’s a simple, clean, Gmail-based team email management tool that helps us a lot. Messages are easy to categorize and always accessible. Another strong point is the collaboration features, which make it easier for our team to work together.

What do you dislike about the product?

It doesn’t have an advanced CRM structure, so looking up and retrieving customer details can be difficult. If you’re looking for very advanced ticketing workflows or deep customization, this may not be the best fit.

What problems is the product solving and how is that benefiting you?

It helps assign emails to the respective person and makes it easier to select the right emails.

What do you like best about the product?

Ease of use, number of features, and frequency of use.

What do you dislike about the product?

I’m not sure—I really can’t think of one.

What problems is the product solving and how is that benefiting you?

None that comes to mind. We’ve had minimal to no problems, and issues hardly ever occur.

What do you like best about the product?

The best thing about Hiver is that it's easy to use and quite effective at getting me to respond to all my emails in a timely fashion. I also find valuable the AI technology that it has to auto respond to emails and help send a correct email.

What do you dislike about the product?

none

What problems is the product solving and how is that benefiting you?

Hiver collects all my emails and reminds me of every unread one. It prompts me to read them, making it easier to respond in a timely fashion.

What do you like best about the product?

It is amazing to have the internal chat option within gmail and that you don't have to go to a different window/tool to ask questions based on the mail thread.

What do you dislike about the product?

There could be a notification sound for when you are tagged like slack. Because you have to remember to use the notification icon to see the messages.

What problems is the product solving and how is that benefiting you?

it helps with internal communication and status tracking of certain tasks regarding the email thread. You can assign people to that task and know who owns it.

What do you like best about the product?

I can closed the email, and when open it is tagged to you, you can take notes, I use it daily in my work, is was easy to star using it, and is was easy of integrate everything, we have customer support at the begging of implementation, it has a lot of pros.

What do you dislike about the product?

somethimes when open the email doesn't pull the hiver

What problems is the product solving and how is that benefiting you?

is solving the problem of having to many emails that weren't for me