UiPath Robot EMEA

My main use case for UiPath Platform includes multiple use cases. My experience is mostly on mainframes, Excel, web automation, agentic automation using Maestro, and some parts of SAP, ServiceNow, and API integrations as well.

One specific example of a use case I worked on with UiPath Platform is agentic automation, which we have gone live with recently. As Volvo is a logistic company mainly involved in manufacturing trucks and buses, we usually receive multiple orders to deliver to different vendors. After delivering the parts, sometimes we deliver defective parts or some parts get missed, causing vendors to raise discrepancies via email by attaching photos or describing in the mail body any parts that are missing. We get these discrepancies in our ERP system with all the details, and we extract everything to pass it to our agent, who analyzes the correctness of the discrepancy. If it is correct, it is approved; if not, it is rejected. If the agent cannot identify anything, it passes to human validation where a human will provide approval or rejection, affecting how the discrepancy is handled in the ERP.

My team has utilized UiPath Academy courses, which have been hugely beneficial. Through various workshops on AI and Maestro, we have gained a thorough understanding of how agents work and how effective the Maestro system is.

I actively use agentic automation in UiPath Platform and have employed an image analysis agent that assesses if delivered products are defective by examining the images and their accompanying emails. Although it works effectively, there are still some improvements needed to enhance reliability, especially due to the current limitations around confidence scores.

The best feature I have observed in UiPath Platform is Data Services, as it significantly improved our handling of data compared to the previous Excel-based process. Monitoring Excel was often a hectic resolution, requiring use of SharePoint to facilitate access for multiple people, which led to file corruption issues. With the Data Fabric feature, we can manage and sort data effectively and fix everything smoothly.

The Data Services feature has greatly improved my workflow with UiPath Platform by enabling a multi-bot architecture where the bot updates the status report for each transaction and downloads it at day's end. Previously, we had to create individual bot status reports and merge them, which was time-consuming. Now, the bot updates the status in the Data Fabric, allowing us to easily extract a full day report at the end of the day, saving considerable time for both developers and transaction processing.

In addition to the features already discussed, I find Document Understanding particularly valuable in UiPath Platform. The classic model had limitations in providing proper annotations, but with the Ixp feature, there is significantly improved annotation capability which aids processing.

Enhancements in UiPath Platform are necessary, particularly concerning Document Understanding. If any model version changes occur in the studio, it mandates data type updates at every point in the workflow, which is cumbersome after production deployment. This becomes particularly challenging when companies lack access to production, so we have raised this issue with UiPath for a potential solution.

The features related to agents in UiPath Platform must be improved. Although we have agents, they need better capabilities to understand prompts without requiring precise instructions, akin to chatbot interactions. If the agent fails to grasp a prompt, it should proactively engage with the user for clarification, increasing usability for non-expert users.

My experience with UiPath Platform's accuracy and reliability reveals that it lacks consistent accuracy, especially in financial contexts. While modification of prompts can help, areas involving money always need human validation. Additionally, a confidence score, as seen in Document Understanding, is currently absent for agents, creating a reliance on manual approval processes that is less desirable.

I would rate UiPath Platform an eight on a scale of one to ten.

I gave it an eight because, while there are minor issues that UiPath actively works on, some improvements remain pending.

Utilizing UiPath Platform has significantly reduced human error and freed up employee time. For instance, in the order placement use case, if humans had to handle the task, orders likely would not be placed within the three-minute deadline. The result is substantial time savings and better accuracy with automated processes.

I find value in UiPath user community, having participated in UiPath DevCon in 2026, where we learned about newly introduced coding agents and governance features.

My main use case for UiPath Platform is that we had an engine which had invoice, PO, and GR. We used to get three inputs from the users. We used automation, email automation, Excel, and everything in this application. I'd say this is the best use case.

A specific example of a process I automate with UiPath Platform is whenever we need to check whether the invoice, PO, and GRN are matching or not, as well as a decision engine which is an AI agent that takes the decision and later posts information in SAP as well as sends an email to the user. This workflow works.

The impact of this decision engine and SAP automation on my daily work and team efficiency is that we have automated this using document understanding models for extraction and posting that in SAP. It has turned out to be better results and we have cut down the unnecessary tasks of the humans.

In my opinion, the best features UiPath Platform offers are Excel automation, Outlook or any kind of mail automation. It provides web scraping as well, front end, and it has computer vision as well. It has integration services, API automation, and you can custom build connectors. You have integration services, and you can custom build that. You have document understanding now, you have IXP intelligent process, and you have agentic AI automations. We can build agents, we have UiPath Master, UiPath Flow, case flow, and case. Different kinds of workflows we can build. UiPath has better capabilities for low code and no code as well.

Out of all those features like Excel automation, computer vision, integration services, and low-code/no-code, for day-to-day automations, we use all these things. I would say that the improvements which have happened in document understanding and the agentic, low-code, no-code applications are usually what we use. The improvements which have happened in the document understanding as well as in the agentic side, as well as integration services are standout, and we appreciate them from the UiPath side. We have benefited a lot from these kinds of new features and platform capabilities which UiPath Platform provides for us.

Areas where UiPath Platform can be improved include the licensing part. The licensing at their UiPath end is a complex licensing structure. There is also a steep learning curve which is okay for users who have been using it for a long time, as they understand what it provides and how it can be learned and implemented. If a new user comes in, then it is a difficult task for them to explore all the capabilities. If you want to use all the capabilities with a limited amount of time, it will be a difficult task.

I have been working in my current field for around 3.5 years.

UiPath Platform is stable.

The scalability of UiPath Platform is good. We can automate different kinds of tasks. Every year it comes with some kind of a new feature, and we have a structured licensing as well, with scalable features available.

I would say UiPath has the best customer support, and they have been providing it for a long time.

We have used different solutions, but not for this specific purpose. We have been part of Automation Anywhere and Blue Prism. When it comes to UiPath, it is more user-friendly compared to Blue Prism and Automation Anywhere, and the community and service are also better with UiPath.

UiPath Platform has impacted my organization positively, as we have seen cost savings in the speed at which it delivers with accuracy, and we have got a good ROI as well. The accuracy and the speed and the capability are commendable.

Specific outcomes or metrics I've seen include that we have automated three to five big scale automations. There used to be a lot of manual entries in SAP and these things and extraction as well. We have reduced that to 70% of the manual human interventions. Only 20% remains. The speed at which it works means a low time is required to complete. The chain of work is reduced, so the cost paid on it was reduced. The operations have excelled, the accuracy is good, and it all reflects in the cost savings.

We have seen a return on investment after automating the invoice and PO matching engine. We have reduced it to 80% of employees, and the speed at which it automates, along with the accuracy, brings good ROI as well. We have utilized humans elsewhere, which I would say can be relevant for the position.

My experience with pricing, setup cost, and licensing is that this is one drawback that UiPath has. Previously, there was a better licensing structure. However, when it comes to agentic and new IXP features being launched, there is a little complexity in the pricing and structure that we need to understand. That is one thing I would say to UiPath to improve.

Before choosing UiPath Platform, we evaluated other options such as Automation Anywhere, Blue Prism, and Power Automate.

My advice for those looking into using UiPath Platform is that it provides good platform capabilities right from background automation. You have OCR engines, and you can integrate it with different kinds of third-party services as well. UiPath is better, good, and easy to go. You can start from anything and anywhere, and you have good customer support. The only thing I would mention is the custom setup; other than that, everything else is great with UiPath. I would rate this platform a 9 out of 10.

I have completed multiple projects with UiPath Platform, and the current one I can discuss is Azure Sync, which syncs files present in SharePoint to the Azure container.

For the Azure Sync automation in my daily workflow, SharePoint is maintained by multiple projects and multiple users who upload, delete, or edit files. Since not everyone can access the Azure container and it should be stored as a backup, the bot syncs files every day with two triggers: morning and evening. Whatever users do to the files in SharePoint is synced to the container as well. If a file is edited, modified, or deleted, the same action happens in the Azure storage container to maintain a backup of everything occurring daily.

I can also discuss a project where I worked on KYC verification for credit card appliers with UiPath Platform. I used Document Understanding and APIs to verify images and Aadhaar card numbers, PAN card numbers, and other information.

The agents are now trending with UiPath Platform, and the activities available are numerous compared to other tools I have worked with. I believe UiPath Platform is the best compared to others.

Document Understanding has been helpful in my projects with UiPath Platform.

Document Understanding assists me in KYC verification, where it extracts images, signatures, names, dates of birth, and other information.

UiPath Platform has helped improve our ROI. Most cases have reduced time comparatively.

UiPath Platform helped convert a project's time limits from four hours to 20 minutes, which is a great benefit to the company.

It has reduced human error and freed up employee time. Humans make mistakes that bots will not make, thus reducing errors.

In my current process with UiPath Platform, I experienced an issue with a SharePoint activity and raised a ticket with the UiPath support team. The initiative was good—they came with a call and all—but the issue did not resolve even after two to three months. The support team may need to improve response times and resolution effectiveness.

In documentation, providing examples along with how the activity works would be more helpful.

I have been using UiPath Platform for four years.

UiPath Platform is stable.

It is impressive to see how UiPath Platform's scalability works.

UiPath Platform's customer support is very good. I rate the customer support an eight on a scale of one to ten.

I have been working in RPA for five years. Previously, I was working with Automation Anywhere and now I am working with UiPath Platform.

I evaluated Automation Anywhere before choosing UiPath Platform.

I have seen a return on investment where the bots converted time from four hours to 20 minutes.

The experience with pricing, setup cost, and licensing for UiPath Platform is higher, but it can be justified when compared to other platforms.

I worked with Automation Anywhere and switched to UiPath Platform because users are picking UiPath Platform rather than Automation Anywhere comparatively.

AI agents have been improved regarding UiPath Platform's governance and security.

I have come across UiPath Academy courses and certification courses. Academy is the most valuable resource.

The events and DevCons conducted by UiPath provide significant value to me as part of the user community.

UiPath Platform is easy to learn since it is low-code and no-code. However, it is a vast product with much to learn.

I rate this review a nine out of ten.

I works primarily with Maestro Flow, Agents and IXP to consolidate data from multiple systems during a booking process. Documents are gathered and combined, then IXP extracts the relevant data, which is routed to the Action Center for human review. Once validated, a transformation agent takes over before sending the data to the end system. This blend of humans, agents, and system data substantially cuts manual effort while keeping a human-in-the-loop checkpoint for data validation.

This combination of Maestro, IXP, and agents has enabled projects that would previously have been rejected as infeasible using traditional automation approaches. Many prior proof-of-concepts using conventional methods failed, but this integrated approach has had a positive impact at the organizational level and helped win more projects, despite an initial adjustment period.

IXP (document understanding): Previously, extracting data required extensive training and annotation of documents. With IXP, the process is prompt-based—upload a document, write a clear and precise prompt, then validate and refine. This is especially valuable in scenarios involving 150+ document templates where traditional training-based extraction isn't feasible, since collecting and annotating that many document variants would be impractical. Extraction quality depends heavily on how well the prompt is written, but the time savings over traditional document understanding are substantial.

Maestro (process orchestration): The standout feature is the ability to retry a failed transaction at the point of failure rather than restarting an entire multi-step process. For example, in a 10-process workflow, a failure at step 10 (e.g., an application login issue or maintenance downtime) can be retried directly, without rebuilding the recovery logic that frameworks like REFramework would typically require. Maestro also provides visibility into all running instances and includes livestream demo capability, which has made it easier to showcase workflows to business stakeholders (previously this required screen-sharing from a VM; now it can run unattended with live visibility. Live stream

• Studio 2025 interface: The redesign to mirror Studio Web has made the IDE less user-friendly than previous versions, at least during the initial adjustment period.
• Action Center row duplication: When reviewing multi-column, multi-row data (e.g., 15–20+ columns), users currently must manually re-enter every field for each row even when only one or two values differ between rows. A "duplicate row" feature would let users copy a row and edit only the changed fields, saving significant time. Without it, some users abandon the review and reject records outright.
• Storage bucket timestamps: A feature request has been submitted to expose the write date/time for files in storage buckets.
• Regex visibility in Action Center: Validation conditions written as regex expressions are currently visible to end users in the Action Center UI. Ideally, only a human-readable label should display, not the underlying technical expression. A feature request has been submitted for this as well.

I have been using this solution for four to four and a half years.

IXP had some early model limitations, but recent model versions have performed well with no significant concerns.

Scalability is good. I can leverage all the systems in one ecosystem. All the services in one ecosystem, which is really good.

Support tickets typically result in a direct call from an agent, along with an email trail, ensuring unresolved issues get followed up.

I have not used any other applications. I have gone through the platform of Blue Prism a bit, but I only prefer UiPath Platform and prioritize it as it is a market leader.

Considered straightforward, especially for those working on live projects. Best practices take time to learn, but the core logic is easy to pick up.

We are a partner with UiPath.

Strong ROI, primarily through freeing up FTE capacity previously spent on manual tasks. The combination of agents and IXP enables automation of more complex tasks, including autonomous decision-making, which extends automation beyond conventional use cases.

No info.

When comparing to other platforms, I would suggest 10 out of 10, because it brings the whole ecosystem in UiPath Platform, from building apps and agents and LLMs, everything is available in one platform, including the orchestration.

UiPath Platform brings the whole ecosystem in a single platform, from the Studio to orchestration, from the apps and the dashboards and also Maestro, extraction, LLMs, everything is coming under one platform. Now I can do some basic apps or dashboards within UiPath Platform, which is really helpful. Overall, when I see this ecosystem, it is all interconnected and it is useful. UiPath Platform is very much user-friendly when all the services are coming under the orchestrator or the Studio Web or Studio and it is all interconnected. I do not have to go for any other platform to get all those. It is really an amazing solution.

• UiPath Academy is considered a mandatory, high-value resource for staying current on both new and legacy features, offering practical, example-driven content useful for beginners and experienced developers alike. That said, hands-on project experience is viewed as more valuable than academy content alone.
• UiPath community (workshops, meetups) is seen as a major differentiator, helping users stay current and experiment with new features.
• Agent usage is still limited—so far used mainly for a simple name-mapping/conversion task via database lookup. Proof-of-concept work with agents has gone well.
• Agent trust layer / data trust layer: Data security is good, with masked data feeding into LLMs ensuring strong data privacy.

UiPath Platform is primarily used for bank reconciliation, which I built, and we have a product built on UiPath called Accuric that we sell.

My specific example of how I used UiPath Platform for bank reconciliation involves receiving bank statements via email from banks on a daily basis. These statements are consumed and placed into a designated folder where all attachments are compared to determine whether they are XLSX, CSV, or another format. Once this is done, I use UiPath Platform to remove all unnecessary columns and create a unique code. I also download the report from SAP to compare it with the ledger in the bank statement. I use multiple rules in bank reconciliation, including direct UTR match or date and amount match, along with thirteen additional rules. Finally, I provide a summary to the business stakeholder so that bank reconciliation is completed daily and maintained monthly, quarterly, or weekly, with the final report sent to stakeholders.

Regarding my other projects, I have used Agentic AI where I built many useful projects, specifically a comparison between a contract and a PO, which automates the manual matching process using Agentic AI within UiPath Platform.

The best features UiPath Platform offers are the user-friendly UiPath Studio, many direct-use activities, a great user interface for Agentic AI, and the unique UiPath Maestro, which is not available elsewhere.

The user-friendly interface has helped my team and me greatly, as new employees find it very easy to code using UiPath Platform compared to other automation platforms, which speaks volumes about the quality of the user interface.

In addition to the features I previously mentioned, I have encountered Process Mining and Test Manager, and I have built several manager testing platforms and use cases. I also leverage AI Center for human in the loop, and recently, IXV for Document Understanding with invoices, receipts, and PO samples, making it easy to train new documents with available machine learning models.

UiPath Platform has positively impacted my organization because it stands out as the go-to RPA for all types of automation compared to other platforms like Automation Anywhere, Blue Prism, and SAP BPA.

I believe UiPath Platform can improve its licensing costs, which are currently higher than competitors. If UiPath Platform provides more competitive licensing charges and offers built-in solutions for Agentic AI or Agentic that target enterprise-level automation, that would be very helpful.

Regarding UiPath Platform's AI capabilities, it has introduced governance and security, which I learned about at an event. However, I suggest that if it could receive certification directly from its own platform rather than relying on others, that would enhance its credibility.

As previously stated, I believe the pricing, setup, and licensing costs are slightly higher compared to the market, so a more competitive offering would be beneficial.

UiPath Platform is stable.

UiPath Platform's scalability is very good, allowing us to handle many users and projects, and REFramework helps us manage increased transaction volumes effectively.

Customer support has been very good. I have raised many queries and received timely responses, which have been beneficial in resolving issues, although a few problems took longer to address.

I was using Pega Systems before I switched to UiPath Platform due to its superior automation capabilities and the continuous support that UiPath Platform offers for legacy systems.

I am a partner with the vendor.

I have seen significant returns on investment as I have saved a lot across many projects. For one of the major bank projects, the time saved was almost eighty percent compared to manual processing, reducing the workforce from four employees down to just one employee overseeing the bot.

Before choosing UiPath Platform, I evaluated Power Automate and Automation Anywhere, but compared to those, UiPath Platform's activities and features were much more extensive and easier to use.

I have completed almost every new platform course from UiPath Academy, particularly with UiPath Studio, and the biggest benefits have been the hands-on learning and practical applications.

Being part of UiPath Platform's user community and attending many of the community events organized in Bangalore has been very useful, and I believe we require more community involvement.

I am using Agentic AI automation to achieve full automation containing all the required intelligence, which helps a lot to optimize processes.

For challenges, I am mainly using Agentic Automation related to finance and the P2P process, which requires validation and human involvement, particularly for processing unstructured documents that are lengthy, where human error can be a concern. Using Agentic AI helps in addressing these issues effectively.

I would rate this review nine out of ten.

My main use case for UiPath Platform involves automating multiple processes which include email automation, web automation, desktop application automation, Excel automation, and database automations.

A recent automation I built is the Salesforce case migration to user applications using UiPath, and it involves Power Apps for human approval, incorporating human in the loop aspects. We need to extract the cases from Salesforce, perform a few business validations, and then migrate the data to other user applications. This automation involves UI automation, email automation, and Excel automation.

In my opinion, the best features UiPath Platform offers include the Studio IDE, which is an integrated development environment using a drag-and-drop workflow designer, low code functionality, a rich activity library, VB.NET expressions, a modern intuitive interface, the Orchestrator as a central management hub, Document Understanding which is AI-powered, Process Mining, and Task Mining for document building. Furthermore, cloud deployment and scalability, as well as integration capabilities, are critical features.

I find myself relying on the Studio IDE for development the most. I use my Studio IDE to build automations and then utilize the Orchestrator to manage my build process, as well as manage my bots, triggers, schedules, and monitor transactions. Document Understanding also stands out as it helps us extract data from structured and unstructured format files.

I believe Task Mining is one of the hidden gems of UiPath Platform, allowing us to capture screenshots with a click and easily prepare our PDDs.

UiPath Platform has positively impacted our organization by providing major productivity improvements through automating day-to-day tasks.

I don't think there's anything to improve since UiPath Platform is already at the top of the list.

Regarding UiPath Platform's AI capabilities, its governance and security features stand out, including the AI governance framework, Document Understanding governance, model versioning, data management, performance monitoring, model explainability, retraining controls, Orchestrator level controls, process audit logs, user activity tracking, compliance reporting, and exception tracking. There are also aspects like AI decision transparency, confidence scores, manual review workflows, decision logs, and explainable AI features. However, there are gaps and concerns such as limited AI explainability and no native AI governance policies, which require manual configuration for sensitive use cases. The security posture is solid with infrastructure security, enterprise-grade encryption like AES-256 for data at rest, TLS 1.2+ for data in transit, multi-region deployment, DDoS protection, network isolation, and role-based access control, alongside data protection and residency options across multiple regions like Europe, US, and APAC.

I have been using UiPath Platform for the last six years.

The UiPath community is large, and I find great value in it since we receive assistance whenever we encounter issues with logic or code. The community forum is a reliable help source at any time, making it a great community.

The solution has significantly reduced human error and freed up employee time, which allows us to increase our automation to nine FTE for one of our clients.

I have worked on UiPath Platform Master POC, and I find it quite interesting.

UiPath Platform gives accurate results.

In my organization, we deploy UiPath Platform using public cloud.

We use UiPath servers for our deployment of UiPath Platform.

I have gone through UiPath Academy courses to learn about new products and features released on a day-to-day basis and quarterly updates. As a developer, I renew my associate diploma every year and pursue professional diplomas on the Academy, including courses on Document Understanding and UiPath Apps.

I am not using Agentic Automation in UiPath.

I have not utilized Communications Mining in UiPath.

I do not have experience with pricing, setup costs, or licensing.

I definitely advise my peers to use UiPath Platform daily to automate their tasks.

My overall rating for this review is 8.