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Lark (Private Offer Only)
Lark is an all-in-one work platform that consolidates essential tools into one app to foster productivity, global collaboration, and continuous growth.
Reviews (3)
Dalvi Raghuram
Centralized tools have reduced app switching and now support structured, automated workflows
Reviewed on Sep 05, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for Lark is that it brings many essential business tools into one platform. Instead of using separate applications for communication, task management, approvals, forms, databases, and automation, I can manage most of these activities within the same ecosystem. I particularly use Lark Base, automation, and Messenger on a daily basis. Lark Base is very flexible because it can be connected with forms, dashboards, approvals, calendars, and automated workflows. The ability to build and automate business processes without requiring programming skills is also a major advantage. Overall, Lark helps me centralize my work, reduce the need for multiple applications, and make my day-to-day processes more structured and efficient.
What is most valuable?
Lark is helping me solve the problem of having too many separate tools for different business needs. Before using Lark, I relied on multiple applications for communication, document management, task management, approvals, meetings, and operational processes. This made information more fragmented and required me to manage multiple subscriptions. With Lark, I can centralize many of these activities in one ecosystem. Communication through Messenger, data and task management through Lark Base, and automated workflows and approvals can all work together. This makes it easier for my teams to collaborate, share files, track tasks, and monitor processes without constantly switching between different applications.
The best features Lark offers include being an all-in-one platform. It integrates seamlessly, has a very user-friendly interface, and allows for quick adoption, making it easier for teams to streamline workflows without switching between multiple tools.
A specific example of how the user-friendly interface helped my team adopt Lark quickly is that I love it because it integrates communication, document collaboration, and project management, significantly enhancing team productivity. The user-friendly interface allows my team members to quickly adopt it, making it easier for teams to streamline workflows without switching between multiple tools. I also love the automation feature, which allows me to automate most of my workflows, thereby saving a lot of time and eliminating errors while also saving cost.
Centralization of multiple applications into one place is a great feature.
What needs improvement?
One aspect of Lark that I feel could be improved is that the application can feel quite heavy, especially on entry-level mobile devices.
Regarding how the app feels heavy, it is a bit slow, which slows my productivity. I have also experienced occasional issues when submitting forms with multiple images where the upload fails and I have to fill out the form again, which is time-wasting. I also think the form experience could be improved by adding a save as draft feature, especially for longer forms that are complicated on mobile.
For how long have I used the solution?
I have been using Lark for four to five years.
What do I think about the stability of the solution?
Regarding stability, I would rate Lark eighty out of one hundred, with twenty downtime experienced, so relatively it is a stable platform.
What do I think about the scalability of the solution?
Lark's scalability is good; it can handle my organization's workload and support many users, so it is a highly scalable tool.
How are customer service and support?
I have had to reach out to customer support directly through a live call, where they have been very professional, user-friendly, and responsive.
I would rate the customer support nine out of ten, with still room for improvement.
Which solution did I use previously and why did I switch?
Previously, I used Slack and Microsoft Teams.
I switched from Slack and Microsoft Teams to Lark because it was a better fit that centralized all the applications I use in my organization. Now I do not have to juggle from one application to the other. I also save a lot of time through automation, which I love very much because it helps me save a lot of time and cost while reducing human errors. It is also very easy to use, very cost-effective, and has a very timely and helpful customer support team according to my experience.
How was the initial setup?
Regarding the configuration process, it was quite easy.
What was our ROI?
I have seen a return on investment with Lark. Lark helped me streamline project and task management. The problem that was solved is managing deliverables across disconnected apps, which often resulted in missed deadlines and poor visibility into team workloads. Using Lark Base project and task management is significantly more structured. I can configure custom views, assign responsibility, and set up automated reminders to ensure no project deadlines are missed. Through automation, I have also seen a reduction in human error. I have also seen a reduction in time and cost, which is very cost-effective.
What's my experience with pricing, setup cost, and licensing?
My impressions about Lark's pricing, setup cost, or licensing, even if I was not directly involved, is that the price is very efficient and cost-effective. I think the annual subscription about the licenses is also very affordable.
Which other solutions did I evaluate?
Before choosing Lark, I evaluated Zoom Workplace, which did not work out for me.
What other advice do I have?
Since using Lark, I can say that it has improved collaboration in my organization. It is easier for my teams to collaborate, share files, track tasks, and monitor processes without constantly switching between different applications.
My advice to those looking into using Lark is that Lark is very simple to use. Lark helps you centralize all your business applications into one place. Lark has very responsive, timely, and helpful customer support where they will solve all your problems on time. You do not have to worry about that. It is a great tool to collaborate and discuss your projects and tasks all in one app.
Lark is my main tech product. Aside from Lark, I use IBM, Webex, and Oracle products.
I think Lark is a great tool that has centralized all my tools, thereby boosting team collaboration and communication overall. I gave this review a rating of five out of five.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
reviewer2858913
Team collaboration has improved and project tracking is clearer but downtime still causes disruption
Reviewed on Jun 23, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for Lark is to organize tasks and use it as a team communication tool. We do a lot in Lark, including using it as a channel for communication and for project management and to-do lists.
For example, when we have a project, I break down the project by the to-do list, and then I assign which activity or task to which person in charge so they update the progress on Lark, and I notice if there is any bottleneck.
What is most valuable?
I think that the chat and messaging features and project management capabilities are excellent in Lark.
Additionally, the file sharing and integration tools are exceptional, as we can follow updates on projects and receive notifications if there is any progress.
Lark has positively impacted my organization by helping us reorganize the to-do work, allowing us to focus more on our tasks.
I have noticed specific outcomes from Lark helping my team focus, such as faster project completion and being notified of bottlenecks more quickly.
What needs improvement?
I think there are some parts of Lark that have not been translated, and sometimes there is a glitch where the product still uses Chinese words.
Lark occasionally experiences downtime, and during those times, we usually use WhatsApp for communication and coordination, which can be frustrating.
Regarding Lark's AI capabilities, I believe they are good in terms of governance and security.
I think there is still room for improvement regarding the accuracy and reliability of Lark's AI output.
For how long have I used the solution?
I have been using Lark for approximately two to three years.
What do I think about the stability of the solution?
Lark is not stable.
What do I think about the scalability of the solution?
Lark is very flexible and scalable. We can request customization through the account support, and they offer an open API.
How are customer service and support?
Previously, we had local customer support, but that local support resigned about three or four months ago, so now we consult with their global support instead.
I would rate the customer support an eight out of ten.
Which solution did I use previously and why did I switch?
We previously used WhatsApp, but it was not helpful because WhatsApp only served as a communication channel and lacked project management features, so we switched to using Lark.
What was our ROI?
I believe Lark provides intangible benefits, as we found our employees became more productive regarding to-do lists and encountered fewer issues with bottlenecks.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup costs, and licensing is that Lark is very helpful. For the first year and the second and third years, we received free implementation and setup costs, and we only pay for the license.
Which other solutions did I evaluate?
Before choosing Lark, we also evaluated Google Chat, but we found it had limitations compared to Lark.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
reviewer2847426
Team tasks have become transparent and organized, but switching personal and team views needs work
Reviewed on Jun 12, 2026
Review provided by PeerSpot
What is our primary use case?
Our main use case for Lark is to organize our to-do lists and our daily routine at work. We organize what we are going to do, who is going to do it, and prioritize tasks. We do scheduling, add comments to each task, track updates, monitor pending items, and identify which side is responsible for pending actions.
Lark helps with my team's collaboration and communication when organizing these tasks because we have a list of to-dos and comments to add to each. We can always put screenshots of emails where someone replied to us or we replied to a customer who is not getting back to us. We can later go back to this to-do and read the latest comment that we added. We are able to share with our teammates what we are working on without having to go into meetings every day and telling them what's going on. They will just read the to-do title, read the comments, and view any images that have been attached.
We also add documentation from some of our works regarding our main use case and how our team uses Lark.
What is most valuable?
In my opinion, the best feature Lark offers is its to-do list. The to-do list for teamwork is something you don't see everywhere, and it's really nice to manage.
The to-do list feature stands out for me compared to other task management tools I've tried because it's easy to use and easy to set up. Unlike other options, perhaps Notion, you have to click so many things and so many buttons to be able to set up the to-do feature. Unlike Lark, it doesn't feel built for that.
Lark has positively impacted my organization because our team's work has become more noticeable by the management because we have a clear record of what's going on in the emails and with the work on the technical side.
This visibility has led to measurable improvements; the management started to be happier with what we do and they got more visibility. We had better tracking of what we are doing.
What needs improvement?
Lark can be improved by having the ability to switch between personal and team space. It's really annoying how difficult it is, and it's kind of confusing when you do that. Sometimes I add notes or to-dos to my to-do list thinking this is my team's to-do list because I can't see the to-dos that my teammate created for me. But it turns out that it's personal to-dos or a checklist that my team doesn't see.
The main concern I have is the ability to switch between personal and team space, and that is the primary improvement needed.
For how long have I used the solution?
I have been using Lark for a year so far.
What do I think about the scalability of the solution?
The free version is really nice for small teams, so people should check that out regarding the features.
What other advice do I have?
My advice to others looking into using Lark is to make sure to check the free version. You might not need to subscribe at all. I would rate this product a 7 out of 10.