Bocada Cloud Ultimate

What do you like best about the product?

Bocada Cloud addresses the challenges faced by the MDSI group in terms of supervising our clients' backups, which allows us to maintain a high level of resilience and ensure clearer and more reliable monitoring on a daily basis.

What do you dislike about the product?

The economic model of SaaS solutions, in general.

What problems is the product solving and how is that benefiting you?

This solution allows for complete and comprehensive management of the different backup solutions, even heterogeneous ones, within our client base.

What do you like best about the product?

We find the tool incredibly useful for excellent\flexible reports with options to email or alert via Jira. From the configuration to implementation, this tool is our notification "go to" for protection and notifications.

What do you dislike about the product?

Really, no comments - this tool works well.

What problems is the product solving and how is that benefiting you?

Bocada Cloud provides multi-tenancy alerting and reporting for our MSP - minimizes staff time for verification and validation.

What do you like best about the product?

Great platform, amazing onboarding and support team. Very easy to setup and the integrations we were missing they setup within a few weeks which was really impressive.

What do you dislike about the product?

I don't have anything of note here, pricing is good compared to other products and month to month contracts are very reasonable.

What problems is the product solving and how is that benefiting you?

Backup monitoring, creates tickets in our ticketing tool following failures and reporting of backup status for client reporting.

What do you like best about the product?

Ease of implementation delivered through good documentation simpler connection methods, and a great UI.

Easier to use compared to Backup Radar, has an easy to understand central dashboard with filters, and simpler set and forget integration process using prebuilt connectors, especially for our AWS and Azure backups.

Compare the Backup Radar we have found the reporting easy to setup for client facing reports that make sense and are easy to build.

Month to month, resource count based pricing options are a welcome change compared to Backup Radar. We are no longer having to lock in a resource roof to account for temporary resource monitoring or use fluctuation based on clients moving to SaaS based solutions.

What do you dislike about the product?

The limited email support coverage hours outside of our time zone (Australia) is a small downside in the rare occasion you do need assistance outside of their documentation.

What problems is the product solving and how is that benefiting you?

In the past when using Backup Radar, we struggled to accurately connect all of our different backup solutions, in particular native cloud backups from AWS, Google Cloud and Azure. Resulting in a longer multi portal backup check process.

Bocada is now helping us to monitor backups being taken by our secondary backup solutions and provide accurate reporting to our service teams and customers on the performance of these backups. This is helping to reduce the time spend completing backup checks by our infrastructure team, allowing them to manage to exception.

What do you like best about the product?

that you can use different backup programs

What do you dislike about the product?

that sometimes little information is given in the event of a failed task, while the backup program does provide enough information, so perhaps this can be improved

What problems is the product solving and how is that benefiting you?

I am given a better picture of what is going wrong with the backups

What do you like best about the product?

Easy of Implementation, Easy of Use. Optimal Integration

What do you dislike about the product?

Nothing.
Bocada is Ok for my business and software backup

What problems is the product solving and how is that benefiting you?

Monitoring Backup Software

What do you like best about the product?

The deployment of Bocada Cloud is fairly easy now and has worked really well for us. They are actively developing it which is nice to see as well.

What do you dislike about the product?

The reporting section could use some work, but I think they are working on it.

What problems is the product solving and how is that benefiting you?

Bocada Cloud allows for great backup tracking and easy to see backup success across multiple clients.

What do you like best about the product?

Easy to implement, Easy to use. Good to help grasp useful information relating to Azure backups

What do you dislike about the product?

Nothing so far. Its doing everything we wanted.

What problems is the product solving and how is that benefiting you?

Backup reporting made easy.

What do you like best about the product?

Consolidation of backup reports saves time.

What do you dislike about the product?

Lack of Veeam Azure integration forces us to use native reporting.

What problems is the product solving and how is that benefiting you?

Native Azure backup reporting is nto very feature-rich.

What do you like best about the product?

As a managed service provider, we needed a central location for visibility into the Veeam backups at various client sites. Previously, we relayed on Veeam email alerts, but Bocada Cloud provides us with confidence that we are not missing any Veeam alerts.

What do you dislike about the product?

It is difficult to find something to dislike about Bocada Cloud, but the main issue so far is the lack of 2-factor/multi-factor authentication. However, this is being added in the near future.

What problems is the product solving and how is that benefiting you?

With Bocada Cloud, we are now able to visualize our Veeam backups in a central location. The amount of time we use managing and evaluating our Veeam backups has been significantly reduced by Bocada Cloud.