Aurora Protect
Arctic WolfReviews from AWS customer
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Arctic Wolf: Amazing Team, Constant Innovation, and Peace of Mind 24x7
What do you like best about the product?
Aside from the amazing service they provide, the people are what I like best. The people are key to the product and to the service they deliver to customers. Everyone is there to help, open to questions, and never missing in action the way some vendors tend to be.
Another big plus is that the product/service is constantly advancing instead of staying stagnant. Every day we see a new feature, an improvement, or some kind of advancement. The addition of AI to help assist our local SOC is very valuable and allows SOC members to learn from and digest the information being collected. The integrations available to ensure you have full coverage also give peace of mind.
We constantly hear from leadership all the way down to application owners how much it helps them sleep at night knowing the great Arctic Wolf team is monitoring everything 24x7. The user interface has improved so much over the last year, with the goal of providing one pane of glass for teams. These advancements, along with the ease of use of the portal, have proven very beneficial. Overall, the product meets our performance expectations, and it’s easy to show ROI to leadership who have invested in it.
Another big plus is that the product/service is constantly advancing instead of staying stagnant. Every day we see a new feature, an improvement, or some kind of advancement. The addition of AI to help assist our local SOC is very valuable and allows SOC members to learn from and digest the information being collected. The integrations available to ensure you have full coverage also give peace of mind.
We constantly hear from leadership all the way down to application owners how much it helps them sleep at night knowing the great Arctic Wolf team is monitoring everything 24x7. The user interface has improved so much over the last year, with the goal of providing one pane of glass for teams. These advancements, along with the ease of use of the portal, have proven very beneficial. Overall, the product meets our performance expectations, and it’s easy to show ROI to leadership who have invested in it.
What do you dislike about the product?
I have nothing negative to say about Arctic Wolf. Any time we ran into challenges, the entire AW team—from the CEOs down to the front-line staff—was engaged and willing to help. Many times, we had ad-hoc calls with AW leadership to make sure our issues were resolved and that lessons learned were captured.
The one downside is that it sometimes feels like more features are being added that require additional cost to take advantage of those services. When a customer invests in a company as an MSSP at a significant cost, it can be discouraging when new features are released that feel like they should have been included in the overall bundle customers purchased from the start. As more à la carte items sit outside the bundle, it starts to push us toward looking for a true full-package deal.
The one downside is that it sometimes feels like more features are being added that require additional cost to take advantage of those services. When a customer invests in a company as an MSSP at a significant cost, it can be discouraging when new features are released that feel like they should have been included in the overall bundle customers purchased from the start. As more à la carte items sit outside the bundle, it starts to push us toward looking for a true full-package deal.
What problems is the product solving and how is that benefiting you?
The biggest problem they solve is letting teams sleep at night, knowing there’s coverage outside normal working hours. Another key benefit is that it becomes the central source of truth for logs and alerts, so team members can focus on what matters most, what delivers the best bang for the dollar, and how to support the local team along the way.
Arctic Wolf: A Force Multiplier for Small Security Teams
What do you like best about the product?
Arctic Wolf has been a force-multiplier for me and my small security team. I don't have the headcount or coverage that AW provides and we've consolidated several tools into them. It's been really good for us.
What do you dislike about the product?
No dislikes that i can think of. Overall, they have been very responsive and helpful
What problems is the product solving and how is that benefiting you?
24/7 visibility and security event investigations. Vulnerability scanning and overall security service provider.
Low Cost, Excellent Value
What do you like best about the product?
Low cost and an excellent value. Very responsive to any event
What do you dislike about the product?
Can't say a lot about dislikes, Arctic Wolf is a great product.
What problems is the product solving and how is that benefiting you?
They help us monitor our cybersecurity across the entire company
Effortless Log Management and Monitoring with Built-In Parsers
What do you like best about the product?
It includes an MSP and takes away the need for me to manually monitor, configure and deal with building things out on my own. A lot of the logs they already have parsers built for - which means i don't have to build them out on my own - and they have a team that is always monitoring which allows me more time to do the other things that i need to do.
What do you dislike about the product?
When i need custom things built - it is very difficult as I am not able ot build out custom items to support things that may be specific to my company needs and I do lose that complete control over my logs to create custom parsers if I connect logs from a system that they may not have something built out fully for yet.
What problems is the product solving and how is that benefiting you?
we have a very small team - so it solves the issue of only having one person for the SOC team to help monitor and alert to incidents
Arctic Wolf continues to deliver day in and day out!
What do you like best about the product?
Arctic Wolf's ability to gain broad visibility in my environment helps me with awareness that I may not have had otherwise. Also, I love the Concierge Security Team working with me reviewing my environment to help find and close gaps.
What do you dislike about the product?
Truly, I have not experienced a downside. The only thing I could say here is that we have a version of Mimecast that is not integratabtle, but I am not sure the is Arctic Wolf's fault as much as Mimecasts!
What problems is the product solving and how is that benefiting you?
The biggest problem Arctic Wolf is solving for us is bringing all the data into one place and correlating it all together to give us the big picture of what might or is going on in our environment. Also, the CST is constantly delivering value in helping us better our overall security posture.
Arctic Wolf provides the peace of mind to hep me sleep at night.
What do you like best about the product?
Arctic Wolf provides my team and me with the tools, sensors, and early-warning system to manage all data flowing through our network and endpoints proactively. In doing so, any possible security alerts are triaged and/or escalated by their Concierge/SOC teams to ensure my business has round-the-clock protection 7 days a week.
The implementation and onboarding process were very slick, with experts guiding us through each stage and ensuring configuration was optimum for our environment.
The implementation and onboarding process were very slick, with experts guiding us through each stage and ensuring configuration was optimum for our environment.
What do you dislike about the product?
Not really a dislike, but it took a few days to get used to the amount of data being processed and which of the dashboard screens to review. However, AW's team was on hand to guide us through the process at our regular onboarding meet-ups.
What problems is the product solving and how is that benefiting you?
Having the full suite of tools and a SOC on hand to monitor our systems 24/7.
Happy client of AWN for many years
What do you like best about the product?
AWN provides a service that we cannot replicate in-house. It fills a gap that is very much needed in today day.
What do you dislike about the product?
I think the email ticketing system needs a makeover to be more user friendly and to get to the important information faster.
What problems is the product solving and how is that benefiting you?
Being able to analyze data and logs that we just don't have the manpower to do.
Capable, Responsive and Budget-Conscious- perfect trifecta
What do you like best about the product?
Their capability and responsiveness, followed closely by their price-point
What do you dislike about the product?
the only thing that needs work in my view is the richness of the SIEM data available for access by the service-user. Their team does an excellent job utilizing the data being sourced from the sensors in our environment, but the ability for me (the customer) to directly query that data-set is somewhat limited.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is helping bridge the gap between the capabilities and resources a company our size would normally have at our disposal, and the very real needs we have in this space, regardless of our footprint. They bring a level of focus and capability that small companies simply can't deliver for themselves at the price-point.
Impressive security solution
What do you like best about the product?
I've been thoroughly impressed with Arctic Wolf's Managed Detection and Response (MDR) service. Their 24/7 monitoring and proactive threat detection have provided peace of mind for our organisation. The Concierge Team is incredibly knowledgeable and acts as an extension of our internal team, providing us with invaluable guidance and support.
What sets Arctic Wolf apart is their commitment to not just detecting threats but also helping us strengthen our overall security posture. Their platform is user-friendly, and the onboarding process was both painless and seamless.
Since implementing Arctic Wolf MDR, we've seen a significant improvement in our ability to identify and respond to potential threats quickly and effectively. I highly recommend Arctic Wolf to any organisation looking to enhance their cybersecurity defences.
What sets Arctic Wolf apart is their commitment to not just detecting threats but also helping us strengthen our overall security posture. Their platform is user-friendly, and the onboarding process was both painless and seamless.
Since implementing Arctic Wolf MDR, we've seen a significant improvement in our ability to identify and respond to potential threats quickly and effectively. I highly recommend Arctic Wolf to any organisation looking to enhance their cybersecurity defences.
What do you dislike about the product?
Deploying the Arctic Wolf agent to our MacBooks has been a manual process, requiring us to visit each device individually. However, we successfully deployed the Arctic Wolf agent to our Windows devices using InTune.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is helping us with Incident management and proactive threat detection
AWN Team has been a extension to our Security team
What do you like best about the product?
We’ve been using AWN as our Managed Detection and Response (MDR) provider for quite some time now. They continuously monitor and capture all security logs, and only reach out when there’s an issue that requires our attention—reducing noise and allowing us to focus on what matters. In addition, they have a strong team of security experts we can consult with to validate ideas and strengthen our overall security posture.
What do you dislike about the product?
Nothing bad for now. Everything is going well with AWN so far.
What problems is the product solving and how is that benefiting you?
It’s helping us to parse through all the logs and identify any security issues
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