Pharos Cloud

What do you like best about the product?

Our sales and engineering support have been responsive, collaborative, and helpful.

What do you dislike about the product?

We're migrating from a long-time Pharos Uniprint environment to Pharos Cloud. The Pharos Cloud environment is still missing critical functionality around user chargebacks and we've run into inexplicable failures with the Print Scout agent. Often the fix for one problem introduces a new problem.

What problems is the product solving and how is that benefiting you?

We need user-based tracking of usage. For example, how many pages of both black and white, color, single-sided, and double-sided printing did John Smith print last month? Then be able to aggregate and track that data over time. For some of our user base, we also need a way to charge them based on that usage.

What do you like best about the product?

We have liked the Remote printing, web portal access, phased implementation, improvements to the Mac OS packaging, and elimination of on-premises maintenance.

What do you dislike about the product?

Some of the aspects we’ve disliked about the cloud include the lack of transactional capabilities tied to Transact. Since we’re in a higher ED, we’ve explored creative ways to recreate this functionality, but we haven’t been successful. Additionally, as a decentralized organization, we’ve identified the need to segment access to certain printers because they’re funded differently from others, and that functionality isn’t available. Lastly, we’ve also identified the need for multiple quota options and more automated ways to add points back when a user hits their quota.

What problems is the product solving and how is that benefiting you?

So far we see a lot of benefits to the direct print option that will allow us to decommission legacy print servers. We have also seen some great insights that we can make available for the IT support groups to utilize to help them better manage their areas.

What do you like best about the product?

The product works well, very flexible, easy for our users. Unlike other cloud-based printing systems, Pharos Cloud allows for "push" printing in addition to "follow me" secure printing, with charge back options. Allowing for 'direct' printing (user clicks print at computer, printer prints document) and 'secure' printing (user clicks print at computer, when user identifies themselves at the printer, printer then prints document).

What do you dislike about the product?

Some reporting and user management needs improvement, but those items are being further developed and improved.

What problems is the product solving and how is that benefiting you?

Account management, and authentication integration with cloud printings.

What do you like best about the product?

Great transition from on-prem to cloud. Company is working with us to make sure it meets our needs.

What do you dislike about the product?

Multiple api technologies but they are working on improving things.

What problems is the product solving and how is that benefiting you?

Moving from on-prem to Cloud.

What do you like best about the product?

We are excited to be able to get rid of the hundreds of print queues we have on Campus and the many print drivers needed to get proper printing in our fleet. the ability to look for a printer near you and print without needing to install a driver is great. Pharos has been very good in helping us get the system tweaked to our needs and have been with us in meetings as needed.

What do you dislike about the product?

Our only issue has been the time to get setup which is a lot our fault as we push for features to fit into our environment. Which pharos has been very responsive to. We will have the system we want when we completely transition to Cloud.

What problems is the product solving and how is that benefiting you?

We track prints for bill back, Pharos has been responsive and helpful in helping us meet those needs.

What do you like best about the product?

Unprint enables our students to be able to easily log onto our systems and print their assignments and projects. Unprint is a stable production application for our University. We like the ability of Uniprint integration with our billing systems. We love our Uniprint system. Our favorite part of the Unprint system is the support technicians we work with. They are quick to respond, easy to work with and they know the product inside out. We work with many different vendors and Pharos is by far the best to work with in a Higher Education Environment.

What do you dislike about the product?

The only downside to Uniprint is the occasional issue with the remote pop up on our students Mac laptops. We have found the integration with Mac devices to be cumbersome.

What problems is the product solving and how is that benefiting you?

Uniprint enables our students to be able to print in a centralized location whether in our library or from their dorm room. The benefits of a managed printing system for our students saves us time and money and free's us up to work on other production applications.

Recommendations to others considering the product:

Test it out in your environment for yourself. It is a great product.

What do you like best about the product?

It makes it easy for you to print on campus

What do you dislike about the product?

You have to install the software on your computer

What problems is the product solving and how is that benefiting you?

I like that it helps me save time

What do you like best about the product?

The best thing about using Uniprint is the easiness and user friendly built up it posseses

What do you dislike about the product?

It sometimes lags and there are times it has problems with the size of the paper

What problems is the product solving and how is that benefiting you?

It's made the office paper work very easy

What do you like best about the product?

easy to admin and install, easy to diagnose, support team have been helpful in the past but not always as they do take time to reply

What do you dislike about the product?

no issues as have not used it so much its only for one of our partner companies called medical research foundation. but so far so good

What problems is the product solving and how is that benefiting you?

corrupt profile is quite common. benefits are that its a easy to fix and one stop solution for printing

Recommendations to others considering the product:

have a better customer service team to help with known issues. send updates when down

What do you like best about the product?

No need to connect to wifi or go through the hassles of a supposedly "wireless printer" not doing its job. This platform is quick and ensures optimal cloud hosting!

What do you dislike about the product?

The free package does not include as many features as do elevated licenses. Aditionally, there are glitches to get around like licensure processing. updating.

What problems is the product solving and how is that benefiting you?

There is no need to wait on a slow printer anymore or switch to a desktop, which aren't plentiful anymore. To deliver print outs to customers has never been easier.