Reviews from AWS customer

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    Noorain Fatima

AI medical assistant has transformed clinical reports and now speeds up patient data analysis

  • April 11, 2026
  • Review from a verified AWS customer

What is our primary use case?

John Snow Labs is a set of AI software tools and platform mainly for healthcare and life science. I use John Snow Labs for medical purposes, including a medical chatbot that is used for medical queries and analyzing clinical reports.

I use the medical chatbot from John Snow Labs to conduct medical queries, ask patients about any concerns they have, and to extract diseases or symptoms. The chatbot will convert text into structured data.

John Snow Labs can be explored in many ways, including life science, bioinformatics, and genomics. It is also used for drug discovery and research to analyze research papers.

The chatbot from John Snow Labs will extract diseases; if patients have any kind of diabetes, fever, or symptoms, it can analyze them with the help of that tool, making it very beneficial to use that chatbot.

John Snow Labs is a set of AI software tools that is very helpful for healthcare and life sciences. In the future, it will assist in bioinformatics and genomics to detect diseases or genes, identify biomarkers, and help in drug development and discovery.

What is most valuable?

The best feature of John Snow Labs is the medical chatbot, which allows me to ask for queries, medical queries, and medical terminology. I also use it for clinical reports to generate and convert text into structured data. I can easily generate clinical reports and lab reports.

Regarding the medical chatbot feature of John Snow Labs, if I input short text, it will convert it into structured data, generating a complete clinical report, which is very beneficial.

John Snow Labs has positively impacted my organization because there have been many changes since I started using it. The workload is almost very less, and even for the employer, there is less chance to do any work. It is also helpful to get results easily and quickly. Whatever report will be generated takes very less time, and for patients, it is very beneficial to get the report earlier.

What needs improvement?

John Snow Labs is working on different algorithms and technical parts, so improvement is required so that the technical aspects will be less, and the algorithms will be easier to understand. It is very difficult for beginners, thus requiring improvement. Moreover, if there is a predominance of Western data, it would be better if it supports Indian data also.

The user interface of John Snow Labs' software is a bit difficult for beginners to work with. Additionally, more Western data are available compared to India's data, so it would be better to support more Indian data.

For how long have I used the solution?

I have been using John Snow Labs for the last six months.

What do I think about the stability of the solution?

John Snow Labs is stable because it is designed for large-scale processing and has a good accuracy rate. It is also a faster process.

What do I think about the scalability of the solution?

The scalability of John Snow Labs is good because it handles large data and is useful for many users, capable of providing millions of records and data.

How are customer service and support?

Customer support for John Snow Labs is very good because via email and phone, I can easily ask questions. If any kind of technical issues arise, I can reach out easily and inquire about product-related questions also.

How was the initial setup?

It takes almost 30 minutes to generate any kind of report with John Snow Labs. It helps in queries also to ask if any patients have any kind of doubt or questions in their mind; they can ask quickly also, making it less time-consuming.

What was our ROI?

I have seen a return on investment with John Snow Labs because it saves time. The employer is not overwhelmed with work, and they have a lot of time to undertake other tasks. It is indeed a time-saving software that is not time-consuming.

What's my experience with pricing, setup cost, and licensing?

The pricing for John Snow Labs is a little bit high, and the licensing procedure is long, so it really requires time to set up.

What other advice do I have?

I advise others to use John Snow Labs because it is a time-saving software that allows for easy identification and analysis of medical data, clinical reports, and generation of lab reports, along with assistance for research paper analysis. I rate John Snow Labs at eight out of 10 because some improvements are still required, particularly in the technical work that needs to be focused on.


    Ashpreet S.

Must try Annotating Tool

  • November 25, 2023
  • Review provided by G2

What do you like best about the product?
It is very user friendly and easy to understand in camparison to other competetive products.
What do you dislike about the product?
As my use case I did like all the features.
What problems is the product solving and how is that benefiting you?
I am using this as an Annotating Tool for image datasets


    Eric L.

Great annotation tool

  • October 06, 2022
  • Review provided by G2

What do you like best about the product?
It makes the annotation process very simple and efficient. Easy to use. Easy to manage the work.
What do you dislike about the product?
The review process is a little buggy and non-intuitive. That part of the workflow should be improved.
What problems is the product solving and how is that benefiting you?
It solves the problem of establishing ground truth when training or testing a model.


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