Skyhigh Security Service Edge (SSE)

In my day-to-day work, I use Skyhigh Security to manage two specific people in my team, one being a vendor and the other a full-time employee. I have a different policy for contractors and full-time employees. Using Skyhigh Security, it is easy to implement those policies based on the user, user type, group type, or the device they are using, and the location of the user.

Overall, I personally use Skyhigh Security for Shadow IT discovery, which is very useful. Being able to see which unsanctioned apps employees are accessing helps me prioritize policy decisions, so that secure web gateway and CASB perform reliably for policy enforcement and filtering. Additionally, integration with my existing infrastructure was smoother than expected.

When I mention flexibility in applying policy, it works for me because I have a device provided by the company, but I can take that device to my personal infrastructure, such as personal hotspots or Wi-Fi. Accordingly, those policies should be implemented where I am right now. It is flexible regarding where your device is and which user is using that device. Accordingly, the policy will be applied.

Skyhigh Security has positively impacted my organization by easing my day-to-day job in managing policies and users. If there is an outrage in terms of a policy change, who changed it, or why a certain website is not working, it is very easy to troubleshoot because I have those reporting systems.

Troubleshooting has become easier with Skyhigh Security. For example, if a certain website is not working, I can easily see where it is failing. During the initial handshake, TCP handshake, or DNS, I can identify if the issue is due to a certificate or a policy. If I discuss the policy, I can determine which policy it is—web filter, application filter, or DLP policy.

Regarding Skyhigh Security's AI capabilities, my experience shows it is still in a booming state or still scaling up, so it still needs improvement.

Concerning Skyhigh Security's AI capabilities, I find its accuracy and reliability of output to be something I hardly use. I rely more on manual processes because I know where to look and what to look for.

My main use case for Skyhigh Security is blocking malicious websites, blocking non-DLP acceptable websites, preventing data sharing, enforcing DLP, preventing access to unpleasant websites, and preventing people from using YouTube, advertisement applications, or LinkedIn. We mainly use it to make the work environment dedicated to work without giving employees entertainment that is not allowed.

In my opinion, the best feature Skyhigh Security offers is its ability to perform deep TLS interception to take action based on that analysis. Deep TLS inspection is a very valuable technology to have with your device.

Skyhigh Security has positively impacted my organization by providing more compliance and more regulatory adherence.

It would be beneficial to have an API for Skyhigh Security. We also experienced some troubleshooting issues when we were troubleshooting our rules, which was not pleasant to manage.

Skyhigh Security can be improved as it lacks debugging capabilities. The main issue is that if we have a website that is blocking Skyhigh Security's proxy, for example a bank website, we will not be able to tell until someone calls us. They do not know enough about our technology because they do not need to be technical experts. Some people are in sales, and some people use their computers for only basic tasks and do not understand that they are being blocked by us or do not know who to contact. We are unable to determine that a banking website is blocking Skyhigh Security through our proxy because the bank is not accepting Skyhigh Security's proxy. Another issue is the lack of API. There is no API available. We tried to contact support about this, and they said there would be an API at the end of quarter one, maybe quarter two, but I am not sure what happened. They did not get back to us.

I chose a rating of eight for Skyhigh Security because of the issues I mentioned, including the lack of API, the lack of troubleshooting and debugging for websites that are blocking us or the end users because of the proxy, and we have to perform a proxy bypass to allow access. Additionally, it does not allow HTTP/3 interception, which is an issue.

I have been using Skyhigh Security for around six months or more. I am Ahmed, a security information specialist at Nornet, and I have been working there for three years, starting last August.

Skyhigh Security is not stable.

Skyhigh Security's scalability is affected by the fact that you make rules that become less maintainable over time because it is like documentation, and it is difficult to document the patches. This is the most frustrating part of everything in technology, as documentation and patching issues are always challenging.

The customer support for Skyhigh Security is great. They are helpful and responsive.

I did not previously use a different solution. We did not have a comparable solution in the past, though we may have had Zscaler or similar offerings, but nothing comparable to Skyhigh Security so far.

I have not seen a return on investment from Skyhigh Security yet. I do not have numbers for this, but it is a sound investment idea. We should develop metrics to measure this.

Before choosing Skyhigh Security, we evaluated some other options but decided to stick with Skyhigh Security. We are also aware of Trellix, but we chose to remain with Skyhigh Security.

Regarding Skyhigh Security's AI capabilities, I have not tried them. I did not hear about Skyhigh Security's AI capabilities, and I only used Skyhigh Security without AI. This is the first time I have heard that Skyhigh Security has AI capabilities.

Skyhigh Security is deployed throughout our organization. According to our engineer, it should be on-premises, and it is deployed on-premises.

My advice to others considering Skyhigh Security is that it has more capabilities than you might initially think. You should make sure to explore everything before you start using it so you can understand all the areas where you can utilize Skyhigh Security, as you might find many other useful options for deployment. An important consideration is to ensure that Skyhigh Security will not negatively affect the daily work of your engineers and employees. You should plan for a smooth implementation of Skyhigh Security because it might block access to resources that it was not intended to restrict.

I have rated Skyhigh Security with a score of eight out of ten.

My main use case for Skyhigh Security is securing critical SaaS platforms, namely Salesforce and Office 365.

A specific example of how I use Skyhigh Security with Salesforce and Office 365 is limiting access to the service from managed devices only.

In addition to my main use case, we also provide restricted access to Salesforce from unmanaged devices that keeps the data in Salesforce safe while enabling necessary access.

The best features Skyhigh Security offers are their Shadow IT visibility and Cloud Catalog, which are probably the best in the industry. Their ability to agentlessly enable access for managed devices is great.

The Shadow IT visibility and Cloud Catalog have helped my team by allowing us to move faster with allowing access from all different types of devices, phones and computers, because the agentless portion was beneficial since we did not have to deploy an agent. Their cloud catalog has over 30,000 cloud services and detailed risk ratings and helped us surface use cases that we did not know about that we needed to address.

Skyhigh Security has positively impacted my organization by helping fill a need that was unaddressed at the time, especially as Cloud Access Security Brokers came out and were very popular around 2018. We did not have a standardized set of tools for visibility and control of cloud services, so aggregating Shadow IT logs in one place for visibility was new and powerful.

Skyhigh Security can be improved because their administrative dashboard frequently has issues; it is unresponsive, unusable, or very slow often. The anomalies and threats that are generated are investigated, and they are generally benign or noise. We do not really get actionable anomalies or threats, unfortunately. Sometimes Skyhigh Security does not integrate well or compete well with native capabilities of clouds, such as email DLP because it does not support Microsoft Purview encryption, which blinds Skyhigh Security's DLP, creating a large hole. Additionally, the cloud access controls are not fine-grained, so a product like Entra ID can provide fine-grained access to different sub-services of Microsoft, which is better. Furthermore, the DLP policies for Skyhigh Security were never as good as they sounded on paper; lots of trial and error was needed to help put a policy in place, and ultimately, we could not move forward with some policies just because they never worked the way that we thought they should.

They do listen to customers, so that does help there. If you provide feedback, they do address it, which somewhat mitigates the issues.

I have been using Skyhigh Security since 2018.

Their support is somewhat inexperienced and there is a fair amount of turnover within the company that we experienced, which we found challenging; but that may not be atypical for security vendors.

Regarding Skyhigh Security's AI capabilities, I do not have much experience with their AI capabilities. They did have a regex generator that was built in, which was novel, and they helped us surface the use of AI in other platforms, but I have not used any Skyhigh Security AI services.

In terms of Skyhigh Security's AI capabilities, I would characterize them as not mature.

Skyhigh Security is deployed in my organization as a SaaS platform. We only use the Cloud Access Security Broker, so it was all in Skyhigh Security's SaaS.

We did host the cloud connector in Azure, but that is not necessary for the operation of Skyhigh Security, just to help with Shadow IT log processing.

I would advise others looking into using Skyhigh Security to consider the goals of implementing a Cloud Access Security Broker, as a lot of cloud services such as Microsoft and Salesforce have invested heavily in native capabilities. Therefore, it is possible that third-party tooling is not needed. I would rate this product a 4 overall.

My main use case for Skyhigh Security is preventing cloud access and user activity, especially around SaaS applications, DLP, web security, and visibility into risky user behavior.

I have a recent example of how I use Skyhigh Security for protecting cloud access and monitoring risky user behavior. The workflow was to identify the risk activity, validate if it was legitimate by the proper DLP policy, and then use the visibility to support the security team of the client, reducing the exposure.

Mainly, I use Skyhigh Security to monitor cloud and web activity, validate risk, and help the security team understand where sensitive data may be exposed or leaving the environment.

In my opinion, the best feature Skyhigh Security offers is the DLP capabilities and visibility into cloud. The CSPM was a good feature, and app control for SaaS applications was also good.

The visibility and EAP capabilities help provide a clear view of user activity. For example, it made it easier to identify risk access patterns, understand which users were interacting with sensitive data, and apply the right controls before the risk becomes a bigger issue on the client.

The best description is that it helps the security team respond faster to risk behaviors and give more confidence when managing sensitive data across SaaS applications.

Some applications lack integration because applications such as WhatsApp are difficult to intercept due to point-to-point encryption. I think an enterprise browser would be a good improvement. I am not certain if Skyhigh Security has this offering, but I think it would be a good addition.

I chose seven out of ten because Skyhigh Security has some problems with frequent updates on the SCP client, and there are some bugs.

I have been using Skyhigh Security for the last five years.

Skyhigh Security has been stable today.

Skyhigh Security has good scalability, and I do not have any problems with it.

I think customer support is generally helpful and professional, but the time to reach a final resolution could be improved. In some cases, the first responses are useful, but complex issues can take longer than expected to fully resolve, especially when an escalation is needed.

Previously, we used a Forcepoint solution. We switched because we needed better visibility across SaaS applications, stronger cloud activity monitoring, and a more centralized way to manage DLP and risky user behavior. The other product was not giving us the visibility we needed and had a lot of uptime problems.

My advice would be to plan the deployment carefully, especially around the DLP policy, user groups, and business exemptions. Skyhigh Security is a strong platform, but the policy tuning, a clear use case, and good alignment between the security, IT, and business teams are important. I recommend starting with the critical SaaS apps and sensitive data flows first, then expanding gradually.

My company does not have a business relationship with this vendor other than being a customer.

We saw return on investment. For example, before using Skyhigh Security, a security analyst could spend around two to three hours manually investigating a potential data exfiltration incident, checking logs, users, applications, and file activity across different tools. With Skyhigh Security, that same analysis could often be reduced to around ten minutes because the platform provides centralized visibility into the users, applications, and data involved. I think it was a good investment and we have seen ROI.

The pricing and licensing was generally aligned with the number of users and the models, and the cost depends on the scope, but I think Skyhigh Security has great pricing for the market.

We checked other options such as Check Point SASE before choosing Skyhigh Security.

One example was a user trying to upload sensitive internal files to an unsanctioned cloud storage app. Skyhigh Security helped us quickly see the user, the application, and the type of data involved. That visibility helped us take action before another attempt occurred. Because of that visibility, the team was able to block the upload and validate the activity with the user and adjust the DLP policy to prevent similar incidents in the future. I rated this review seven out of ten.

My main use case for Skyhigh Security is for data security, where I use it as a CASB product.

I use Skyhigh Security day-to-day by integrating it with our different cloud components, creating policies for data leakage or data discovery, and receiving alerts for policy violations.

The best features of Skyhigh Security are the screen share, the policy part, and the visibility it provides for the integration part, giving us good visibility while using Skyhigh.

These features help me in my daily work by reading from the back-end and giving us full control on the analyzing part, which keeps the visibility for the incidents.

Skyhigh Security has positively impacted my organization by enabling us to discover the Shadow IT concept and identify unauthorized cloud applications or integrations, helping us maintain compliance and governance.

The impact of Skyhigh Security can be seen in improved analytics, governance, and the identification of shadow IT parts, leading to fewer security incidents.

Skyhigh Security can be improved by addressing the current challenges we face with complex DLP policies that are difficult to manage, particularly in managing the exception rules in a large environment.

The challenges I face remain with the CASB and DLP parts, focusing on the DLP policies and exception handling.

I have been using Skyhigh Security for around three years.

Skyhigh Security is stable.

Regarding scalability, since it is majorly SaaS-based, I am not entirely certain about its scalability.

I currently get support via our vendor, so I find it hard to comment on the direct support from Skyhigh Security, but I can say it is good and not bad; it is acceptable.

I did not previously use any other solution; this is the first CASB we have used.

My experience with pricing, setup cost, and licensing indicates it is high, but it is negotiable.

We are the end users and do not have a business relationship with this vendor beyond being a customer.

While I cannot calculate the ROI directly since it is a security product, Skyhigh Security has helped maintain compliance and save resources, particularly in terms of time.

My experience with pricing, setup cost, and licensing indicates it is high, but it is negotiable.

Before choosing Skyhigh Security, we evaluated Zscaler and Netskope.

Skyhigh Security is deployed in a SaaS-based environment as we take services from them and integrate it with cloud components, including a hybrid approach where we directly integrate from the SaaS to components like Salesforce and use Skyhigh Security with in-house AD integration.

Skyhigh Security is a good product with better features compared to other CASB and DLP products in the market, especially if you are looking for a combined solution with SASE features. I would rate this product an 8 out of 10.

I primarily use Skyhigh Security for CASB in a Cloud Access Security Broker, and it has been integrated with Trellix DLP. Both Trellix and Skyhigh Security are utilized as on-premise solutions to secure clouds and emails.

Skyhigh Security is used as a cloud service for all mail, with Microsoft Exchange integrated through Skyhigh Security, which is also integrated with Trellix. All policies applied on Trellix are applicable on Skyhigh Security, and traffic flows through Skyhigh Security, creating incident logs that are reviewed and acted upon accordingly with the user.

With 18,000 users, Skyhigh Security has proven beneficial in reducing incidents. Two members manage Skyhigh Security CASB completely, which is sufficient for our organization.

Skyhigh Security is a good product that is very easy to integrate with any tools, and the dashboards are user-friendly and easy to understand. One valuable feature is the ability to identify SSL certificate expirations within one tool, which most other tools do not offer.

Skyhigh Security has positively impacted the organization by helping manage DLP incidents, allowing for customizable dashboards based on requirements, and preventing unauthorized access.

One major challenge is that downloading incidents during the investigation process takes a very long time, and this issue should be resolved. More customized columns and filtering options in incident review would be beneficial. File types should be included, such as file names along with file extensions, which are not currently available to my knowledge.

Overall, Skyhigh Security is very good and just needs to improve in terms of the latency of downloading incidents.

I have been using Skyhigh Security for one year.

Skyhigh Security provides awesome support, and I can call anytime if I face any challenges. Weekly setup calls are conducted with all clients to discuss ongoing issues and resolutions. The customer experience has been very nice, and I appreciate this support. I have worked with Forcepoint previously but really prefer the support provided by Skyhigh Security.

Customer support is very nice and has been very prompt. I rate customer support 10 out of 10 because of the weekly calls regarding raised tickets and immediate responses from support, which has been really useful.

Previously, I was working on Forcepoint DLP, which was also on-premise. In the CASB area, this is the first time using Skyhigh Security as a CASB product.

I was not involved in the setup cost details, but generally, it aligns with standard on-premise costs.

I was not present during the evaluation of other options before deploying Skyhigh Security.

I chose a rating of 9 out of 10 because of the downloading issues with incidents, which take longer times to complete. Sometimes incidents need to be downloaded immediately, but the process takes a long time. I definitely recommend using Skyhigh Security, and my overall review rating is 9 out of 10.

My main use case for Skyhigh Security is working in a Skyhigh Security Secure Web Gateway that is an on-premises proxy at Gail India Limited. In that environment, I use Skyhigh Security as an on-premises proxy, so its job is to act as a proxy between the user and the internet and maintain the security of the overall organization.

Skyhigh Security supports various day-to-day tools in today's cybersecurity world, including the GAM engine and GTA engine, which is a very good feature in Skyhigh Security on-premises proxy. Previously, I worked on a CASB solution with an API-based DLP integration.

The best features Skyhigh Security offers in my experience would be its user interface, which is very good among other competitors. In addition, its support team and the real-time GTA engine are working very well.

The user interface is simple and easy to understand, and we can handle it well when compared to other competitors. The support team provides day-zero and day-one resolution much quicker, and they assist us in an easier manner.

Since Skyhigh Security was implemented one year ago, I have noticed positive impacts on my organization. Although there were a few challenges, the support team and the Professional Services team managed them well. I see many challenges regarding day-to-day use cases where we need to fine-tune those policies and a few exceptional challenges where the support team and Professional Services team have helped us.

Regarding compliance, Skyhigh Security met all the compliance requirements at Gail, and it is very well managed by the Professional Services team initially. After that, there were a few challenges regarding minor and major issues, but those were handled and executed well.

One improvement I can suggest for Skyhigh Security is that a better resolution from the Professional Services team, apart from the support team, is needed because sometimes during the weekend, resolution takes time, and reaching out to the Professional Services team is complicated.

The user experience is good and performance is also best among other competitors. However, I would suggest using it to maintain a cloud posture in a simpler way. The backend part could be improved based on other competitors.

I have been using Skyhigh Security for more than one and a half years.

In my experience, Skyhigh Security is stable.

Regarding scalability, I find Skyhigh Security easy to scale. We upgraded with a plan for the next five to seven years to run with this solution because this easy scalability is what we are able to achieve with Skyhigh Security for our environment.

I am satisfied with the help and response I receive from customer support. I would rate the customer support a ten.

My advice to others looking into using Skyhigh Security would include its user interface, its support, and the scalability, which are very good. These three points are what I appreciate most about Skyhigh Security, and every time I meet others, I suggest that. Skyhigh Security is well managed, and its user interface is simple and easy to use for a security solution; it is a very good solution. I would rate this product a nine overall.

My main use case for Skyhigh Security is primarily for CASB functionality, SaaS security visibility, cloud data protection, and policy enforcement across enterprise collaboration platforms. The platform helps us to monitor and control data movement across Microsoft 365, Teams, OneDrive, SharePoint, and other cloud applications used globally by different business units.

On a daily basis, I mainly use Skyhigh Security for monitoring cloud applications activities, reviewing risky user behavior, and enforcing data protection policies across SaaS platforms. A common use case is monitoring external file sharing activities in Microsoft 365 environments, especially OneDrive, SharePoint, and Teams. The platform helps identify when sensitive files are shared externally, for example, or when users attempt actions that violate internal security policies.

Another frequent use case I have is Shadow IT visibility. The platform helps identify cloud applications being used without formal approval, allowing the security team to evaluate risk levels and decide whether the application should be allowed, restricted, or monitored more closely. From a governance perspective, the DLP capabilities are used daily to monitor sensitive data movement and enforce compliance-related controls across cloud collaboration platforms.

The best features Skyhigh Security offers, in my view, include centralized cloud visibility combined with strong data protection controls. It gives security teams a clear view of how users interact with SaaS applications while also allowing granular policy enforcement for sensitive data across platforms such as Microsoft 365, Teams, OneDrive, or SharePoint.

Regarding the centralized visibility, it makes it much easier to understand what is happening across cloud platforms without needing to jump between separate admin consoles, for example. Instead of manually reviewing activities inside each SaaS application individually, security teams can monitor user behavior, file sharing activities, policy violations, and risk actions from a more unified view. This improves investigation speed because analysts can quickly correlate events and identify unusual behavior patterns without losing time gathering information from different tools.

From a management perspective, it also improves communication between security, compliance, and infrastructure teams because everyone is working from a more consistent set of visibility and reporting data.

Skyhigh Security is, in my view, a strong platform. Of course, there are still areas where the user experience and operational workflows could be improved. One area for improvement is simplifying the initial deployment and policy tuning process. In large enterprise environments, configuring CASB and DLP policies across multiple SaaS platforms can become complex and time-consuming, especially when trying to balance security controls with user productivity.

Another improvement in my view is related to the platform improving dashboard usability and investigation workflows. While the amount of data and visibility is valuable, some reporting and navigation areas can feel less intuitive than newer cloud-native security platforms.

Another improvement opportunity, in my view, is alert tuning and noise reduction. Many security monitoring solutions require achieving the right balance between visibility and excessive alerting through continuous optimization. More intelligent prioritization and contextual risk scoring could help reduce analyst fatigue.

I have been using Skyhigh Security for around two to five years.

Skyhigh Security is stable.

Scalability has been one of the stronger aspects of Skyhigh Security in our experience. The platform handled large enterprise environments reasonably well, including distributed users, multiple SaaS applications, and hybrid infrastructure scenarios.

The customer support, in my experience, has generally been good, especially for enterprise-level cases and platform-related troubleshooting.

I previously relied more heavily on native security controls combined with multiple separate monitoring and governance tools before expanding the use of a more centralized CASB. As cloud adoption increased, especially around Microsoft 365 workloads, it became more difficult to manage security monitoring and DLP-related controls through disconnected tools and individual applications. An important factor was improving visibility into Shadow IT, external collaboration risks, and user behavior across multiple cloud applications from a single platform. The transition was also driven by the need to standardize cloud security operations and reduce the operational complexity associated with managing multiple tools.

In our environment, Skyhigh Security is primarily used in a hybrid cloud environment in our organization. Most of the focus is around protecting public cloud services and SaaS, especially collaboration platforms such as Microsoft 365, Teams, OneDrive, and SharePoint, while still integrating with existing on-premises security and governance processes. The environment includes a combination of cloud-native applications, remote users, and traditional enterprise infrastructure, so the hybrid approach works well for centralized visibility and policy enforcement across different types of environments.

The solution was not purchased through the AWS Marketplace. It was handled through the organization's standard enterprise procurement and vendor management process, which is more common for large enterprise security platforms and multi-license agreements.

I have seen a positive return on investment mainly through improved operational efficiency, better cloud visibility, and stronger governance across SaaS environments.

My experience with pricing, setup cost, and licensing is generally in line with what you would expect for an enterprise cloud security and CASB platform. Licensing can become complex depending on the number of users, integrations, data protection requirements, and other features. From a setup perspective, the biggest investment was not necessarily in the platform deployment itself, but the time required for policy design, governance alignment, integration planning, and operational tuning, for example. The organization should be prepared for ongoing operational effort related to policy optimization, alert tuning, and governance management after the deployment.

Before I evaluated Skyhigh Security, I evaluated other solutions. The evaluation included a mix of native cloud security capabilities and enterprise CASB platforms. Some of the main alternatives considered were Microsoft Defender for Cloud Apps, Netskope, Broadcom Symantec, and other cloud security solutions.

My main advice would be to spend enough time planning governance, policy design, and operational workflows before enabling aggressive enforcement controls. Skyhigh Security platform, in my view, is powerful, but in most enterprise CASB and DLP solutions, the success of the deployment depends heavily on proper planning and policy tuning. Another recommendation is to invest time in alert tuning and governance processes to reduce noise and avoid unnecessary operational overhead for security analysts. The organization should think beyond technical deployment. The biggest value from the platform usually comes from improving overall cloud governance, visibility, and operational maturity across the environments rather than simply enabling individual security features. I would rate this review a seven out of ten.

At our company, we mainly use Skyhigh Security as a secure web gateway proxy.

We use Skyhigh Security for web filtering and whitelisting, blacklisting websites, and general web traffic filtering, mainly for HTTP and HTTPS traffic.

Skyhigh Security has all the mainstream features available in the market and offers both hardware and cloud usability. The hardware and cloud usability features help my team by providing easy scalability, which is the main advantage, and it is beneficial to have both options as there has been a shift from hardware to cloud traffic.

Skyhigh Security has positively impacted our organization by helping us secure our network better, secure our HTTP traffic, and assist in compliance with GDPR and HIPAA requirements, especially since we are a health-based company.

Skyhigh Security needs UI improvement, as its user interface is confusing and requires an expert analyst to spend considerable time becoming familiar with it.

Recently, while decommissioning some old Skyhigh hardware, I found that it does not have a CLI command for secure wipe, so we had to manually perform the wipe from a hardware perspective, which takes too much time compared to similar devices like IPS sensors that do have secure wipe commands.

I chose a rating of 8 out of 10 because Skyhigh Security has all the mainstream features that other proxies or secure web gateways have, but its hardware needs refinement and fine-tuning, and its user interface also needs improvement.

I have been using Skyhigh Security for two years.

Skyhigh Security is deployed in my organization on-premises. As a managed security service provider, we purchase Skyhigh Security directly from the vendor. Skyhigh Security is a good product and a decent option based on other products available in the market. I gave this product a rating of 8 out of 10.