Skyhigh Security Service Edge (SSE)

My main use case for Skyhigh Security  is blocking malicious websites, blocking non-DLP acceptable websites, preventing data sharing, enforcing DLP , preventing access to unpleasant websites, and preventing people from using YouTube, advertisement applications, or LinkedIn. We mainly use it to make the work environment dedicated to work without giving employees entertainment that is not allowed.

In my opinion, the best feature Skyhigh Security  offers is its ability to perform deep TLS interception to take action based on that analysis. Deep TLS inspection is a very valuable technology to have with your device.

Skyhigh Security has positively impacted my organization by providing more compliance and more regulatory adherence.

It would be beneficial to have an API for Skyhigh Security. We also experienced some troubleshooting issues when we were troubleshooting our rules, which was not pleasant to manage.

Skyhigh Security can be improved as it lacks debugging capabilities. The main issue is that if we have a website that is blocking Skyhigh Security's proxy, for example a bank website, we will not be able to tell until someone calls us. They do not know enough about our technology because they do not need to be technical experts. Some people are in sales, and some people use their computers for only basic tasks and do not understand that they are being blocked by us or do not know who to contact. We are unable to determine that a banking website is blocking Skyhigh Security through our proxy because the bank is not accepting Skyhigh Security's proxy. Another issue is the lack of API. There is no API available. We tried to contact support about this, and they said there would be an API at the end of quarter one, maybe quarter two, but I am not sure what happened. They did not get back to us.

I chose a rating of eight for Skyhigh Security because of the issues I mentioned, including the lack of API, the lack of troubleshooting and debugging for websites that are blocking us or the end users because of the proxy, and we have to perform a proxy bypass to allow access. Additionally, it does not allow HTTP/3 interception, which is an issue.

I have been using Skyhigh Security for around six months or more. I am Ahmed, a security information specialist at Nornet, and I have been working there for three years, starting last August.

Skyhigh Security is not stable.

Skyhigh Security's scalability is affected by the fact that you make rules that become less maintainable over time because it is like documentation, and it is difficult to document the patches. This is the most frustrating part of everything in technology, as documentation and patching issues are always challenging.

The customer support for Skyhigh Security is great. They are helpful and responsive.

I did not previously use a different solution. We did not have a comparable solution in the past, though we may have had Zscaler or similar offerings, but nothing comparable to Skyhigh Security so far.

I have not seen a return on investment from Skyhigh Security yet. I do not have numbers for this, but it is a sound investment idea. We should develop metrics to measure this.

Before choosing Skyhigh Security, we evaluated some other options but decided to stick with Skyhigh Security. We are also aware of Trellix, but we chose to remain with Skyhigh Security.

Regarding Skyhigh Security's AI capabilities, I have not tried them. I did not hear about Skyhigh Security's AI capabilities, and I only used Skyhigh Security without AI. This is the first time I have heard that Skyhigh Security has AI capabilities.

Skyhigh Security is deployed throughout our organization. According to our engineer, it should be on-premises, and it is deployed on-premises.

My advice to others considering Skyhigh Security is that it has more capabilities than you might initially think. You should make sure to explore everything before you start using it so you can understand all the areas where you can utilize Skyhigh Security, as you might find many other useful options for deployment. An important consideration is to ensure that Skyhigh Security will not negatively affect the daily work of your engineers and employees. You should plan for a smooth implementation of Skyhigh Security because it might block access to resources that it was not intended to restrict.

I have rated Skyhigh Security with a score of eight out of ten.

My main use case for Skyhigh Security  is securing critical SaaS platforms, namely Salesforce  and Office 365 .

A specific example of how I use Skyhigh Security  with Salesforce  and Office 365  is limiting access to the service from managed devices only.

In addition to my main use case, we also provide restricted access to Salesforce from unmanaged devices that keeps the data in Salesforce safe while enabling necessary access.

The best features Skyhigh Security offers are their Shadow IT visibility and Cloud Catalog, which are probably the best in the industry. Their ability to agentlessly enable access for managed devices is great.

The Shadow IT visibility and Cloud Catalog have helped my team by allowing us to move faster with allowing access from all different types of devices, phones and computers, because the agentless portion was beneficial since we did not have to deploy an agent. Their cloud catalog has over 30,000 cloud services and detailed risk ratings and helped us surface use cases that we did not know about that we needed to address.

Skyhigh Security has positively impacted my organization by helping fill a need that was unaddressed at the time, especially as Cloud Access Security Brokers came out and were very popular around 2018. We did not have a standardized set of tools for visibility and control of cloud services, so aggregating Shadow IT logs in one place for visibility was new and powerful.

Skyhigh Security can be improved because their administrative dashboard frequently has issues; it is unresponsive, unusable, or very slow often. The anomalies and threats that are generated are investigated, and they are generally benign or noise. We do not really get actionable anomalies or threats, unfortunately. Sometimes Skyhigh Security does not integrate well or compete well with native capabilities of clouds, such as email DLP  because it does not support Microsoft Purview  encryption, which blinds Skyhigh Security's DLP , creating a large hole. Additionally, the cloud access controls are not fine-grained, so a product like Entra ID can provide fine-grained access to different sub-services of Microsoft, which is better. Furthermore, the DLP policies for Skyhigh Security were never as good as they sounded on paper; lots of trial and error was needed to help put a policy in place, and ultimately, we could not move forward with some policies just because they never worked the way that we thought they should.

They do listen to customers, so that does help there. If you provide feedback, they do address it, which somewhat mitigates the issues.

I have been using Skyhigh Security since 2018.

Their support is somewhat inexperienced and there is a fair amount of turnover within the company that we experienced, which we found challenging; but that may not be atypical for security vendors.

Regarding Skyhigh Security's AI capabilities, I do not have much experience with their AI capabilities. They did have a regex generator that was built in, which was novel, and they helped us surface the use of AI in other platforms, but I have not used any Skyhigh Security AI services.

In terms of Skyhigh Security's AI capabilities, I would characterize them as not mature.

Skyhigh Security is deployed in my organization as a SaaS platform. We only use the Cloud Access Security Broker, so it was all in Skyhigh Security's SaaS.

We did host the cloud connector in Azure , but that is not necessary for the operation of Skyhigh Security, just to help with Shadow IT log processing.

I would advise others looking into using Skyhigh Security to consider the goals of implementing a Cloud Access Security Broker, as a lot of cloud services such as Microsoft and Salesforce have invested heavily in native capabilities. Therefore, it is possible that third-party tooling is not needed. I would rate this product a 4 overall.

My main use case for Skyhigh Security  is preventing cloud access and user activity, especially around SaaS applications, DLP , web security, and visibility into risky user behavior.

I have a recent example of how I use Skyhigh Security  for protecting cloud access and monitoring risky user behavior. The workflow was to identify the risk activity, validate if it was legitimate by the proper DLP  policy, and then use the visibility to support the security team of the client, reducing the exposure.

Mainly, I use Skyhigh Security to monitor cloud and web activity, validate risk, and help the security team understand where sensitive data may be exposed or leaving the environment.

In my opinion, the best feature Skyhigh Security offers is the DLP capabilities and visibility into cloud. The CSPM was a good feature, and app control for SaaS applications was also good.

The visibility and EAP  capabilities help provide a clear view of user activity. For example, it made it easier to identify risk access patterns, understand which users were interacting with sensitive data, and apply the right controls before the risk becomes a bigger issue on the client.

The best description is that it helps the security team respond faster to risk behaviors and give more confidence when managing sensitive data across SaaS applications.

Some applications lack integration because applications such as WhatsApp are difficult to intercept due to point-to-point encryption. I think an enterprise browser would be a good improvement. I am not certain if Skyhigh Security has this offering, but I think it would be a good addition.

I chose seven out of ten because Skyhigh Security has some problems with frequent updates on the SCP client, and there are some bugs.

I have been using Skyhigh Security for the last five years.

Skyhigh Security has been stable today.

Skyhigh Security has good scalability, and I do not have any problems with it.

I think customer support is generally helpful and professional, but the time to reach a final resolution could be improved. In some cases, the first responses are useful, but complex issues can take longer than expected to fully resolve, especially when an escalation is needed.

Previously, we used a Forcepoint solution. We switched because we needed better visibility across SaaS applications, stronger cloud activity monitoring, and a more centralized way to manage DLP and risky user behavior. The other product was not giving us the visibility we needed and had a lot of uptime problems.

My advice would be to plan the deployment carefully, especially around the DLP policy, user groups, and business exemptions. Skyhigh Security is a strong platform, but the policy tuning, a clear use case, and good alignment between the security, IT, and business teams are important. I recommend starting with the critical SaaS apps and sensitive data flows first, then expanding gradually.

My company does not have a business relationship with this vendor other than being a customer.

We saw return on investment. For example, before using Skyhigh Security, a security analyst could spend around two to three hours manually investigating a potential data exfiltration incident, checking logs, users, applications, and file activity across different tools. With Skyhigh Security, that same analysis could often be reduced to around ten minutes because the platform provides centralized visibility into the users, applications, and data involved. I think it was a good investment and we have seen ROI.

The pricing and licensing was generally aligned with the number of users and the models, and the cost depends on the scope, but I think Skyhigh Security has great pricing for the market.

We checked other options such as Check Point  SASE  before choosing Skyhigh Security.

One example was a user trying to upload sensitive internal files to an unsanctioned cloud storage app. Skyhigh Security helped us quickly see the user, the application, and the type of data involved. That visibility helped us take action before another attempt occurred. Because of that visibility, the team was able to block the upload and validate the activity with the user and adjust the DLP policy to prevent similar incidents in the future. I rated this review seven out of ten.

My main use case for Skyhigh Security  is for data security, where I use it as a CASB  product.

I use Skyhigh Security  day-to-day by integrating it with our different cloud components, creating policies for data leakage or data discovery, and receiving alerts for policy violations.

The best features of Skyhigh Security are the screen share, the policy part, and the visibility it provides for the integration part, giving us good visibility while using Skyhigh.

These features help me in my daily work by reading from the back-end and giving us full control on the analyzing part, which keeps the visibility for the incidents.

Skyhigh Security has positively impacted my organization by enabling us to discover the Shadow IT concept and identify unauthorized cloud applications or integrations, helping us maintain compliance and governance.

The impact of Skyhigh Security can be seen in improved analytics, governance, and the identification of shadow IT parts, leading to fewer security incidents.

Skyhigh Security can be improved by addressing the current challenges we face with complex DLP  policies that are difficult to manage, particularly in managing the exception rules in a large environment.

The challenges I face remain with the CASB  and DLP  parts, focusing on the DLP policies and exception handling.

I have been using Skyhigh Security for around three years.

Skyhigh Security is stable.

Regarding scalability, since it is majorly SaaS-based, I am not entirely certain about its scalability.

I currently get support via our vendor, so I find it hard to comment on the direct support from Skyhigh Security, but I can say it is good and not bad; it is acceptable.

I did not previously use any other solution; this is the first CASB  we have used.

My experience with pricing, setup cost, and licensing indicates it is high, but it is negotiable.

We are the end users and do not have a business relationship with this vendor beyond being a customer.

While I cannot calculate the ROI directly since it is a security product, Skyhigh Security has helped maintain compliance and save resources, particularly in terms of time.

My experience with pricing, setup cost, and licensing indicates it is high, but it is negotiable.

Before choosing Skyhigh Security, we evaluated Zscaler and Netskope .

Skyhigh Security is deployed in a SaaS-based environment as we take services from them and integrate it with cloud components, including a hybrid approach where we directly integrate from the SaaS to components like Salesforce  and use Skyhigh Security with in-house AD integration.

Skyhigh Security is a good product with better features compared to other CASB  and DLP products in the market, especially if you are looking for a combined solution with SASE  features. I would rate this product an 8 out of 10.

I primarily use Skyhigh Security  for CASB  in a Cloud Access Security Broker, and it has been integrated with Trellix DLP . Both Trellix and Skyhigh Security  are utilized as on-premise solutions to secure clouds and emails.

Skyhigh Security is used as a cloud service for all mail, with Microsoft Exchange  integrated through Skyhigh Security, which is also integrated with Trellix. All policies applied on Trellix are applicable on Skyhigh Security, and traffic flows through Skyhigh Security, creating incident logs that are reviewed and acted upon accordingly with the user.

With 18,000 users, Skyhigh Security has proven beneficial in reducing incidents. Two members manage Skyhigh Security CASB  completely, which is sufficient for our organization.

Skyhigh Security is a good product that is very easy to integrate with any tools, and the dashboards are user-friendly and easy to understand. One valuable feature is the ability to identify SSL certificate expirations within one tool, which most other tools do not offer.

Skyhigh Security has positively impacted the organization by helping manage DLP  incidents, allowing for customizable dashboards based on requirements, and preventing unauthorized access.

One major challenge is that downloading incidents during the investigation process takes a very long time, and this issue should be resolved. More customized columns and filtering options in incident review would be beneficial. File types should be included, such as file names along with file extensions, which are not currently available to my knowledge.

Overall, Skyhigh Security is very good and just needs to improve in terms of the latency of downloading incidents.

I have been using Skyhigh Security for one year.

Skyhigh Security provides awesome support, and I can call anytime if I face any challenges. Weekly setup calls are conducted with all clients to discuss ongoing issues and resolutions. The customer experience has been very nice, and I appreciate this support. I have worked with Forcepoint previously but really prefer the support provided by Skyhigh Security.

Customer support is very nice and has been very prompt. I rate customer support 10 out of 10 because of the weekly calls regarding raised tickets and immediate responses from support, which has been really useful.

Previously, I was working on Forcepoint DLP , which was also on-premise. In the CASB  area, this is the first time using Skyhigh Security as a CASB  product.

I was not involved in the setup cost details, but generally, it aligns with standard on-premise costs.

I was not present during the evaluation of other options before deploying Skyhigh Security.

I chose a rating of 9 out of 10 because of the downloading issues with incidents, which take longer times to complete. Sometimes incidents need to be downloaded immediately, but the process takes a long time. I definitely recommend using Skyhigh Security, and my overall review rating is 9 out of 10.