Sherlocks.ai

What do you like best about the product?

What I like most is how quickly it helps us understand what's actually happening during an incident. Instead of jumping between logs, metrics, and different tools, Sherlocks.ai brings everything together and gives us a clear starting point for the investigation. It saves time, reduces guesswork, and helps the team focus on fixing the problem instead of just searching for it.

What do you dislike about the product?

Nothing major so far. There are a few areas where I'd like to see the product continue to improve, such as broader integrations and more customization in some workflows. But overall, it has been a positive experience and the team has been responsive to feedback.

What problems is the product solving and how is that benefiting you?

Sherlocks.ai helps us reduce the time it takes to understand production incidents by bringing together the relevant signals in one place. Instead of manually piecing together logs, metrics, and service relationships, it gives us a clearer picture of what happened and where to start investigating. This has made incident response more efficient and helped the team spend less time searching for context and more time resolving issues.

What do you like best about the product?

Sherlocks.ai has changed how our developers and DevOps teams work together. Instead of long Slack threads and constant follow-ups, everyone now has the same real-time visibility into what’s happening, who is owning what, and what the next steps are. This shared context has reduced friction between teams and made collaboration during incidents and post-deployment checks dramatically smoother.​

What do you dislike about the product?

For very complex multi-service incidents, it sometimes takes a bit of tuning to get the right level of signal versus noise in the incident timelines.​

What problems is the product solving and how is that benefiting you?

Sherlocks.ai helps us break down silos between product engineers and DevOps by giving both sides the same incident story. Developers no longer wait for operations to “translate” dashboards or logs and operations no longer chase engineers for context.

What do you like best about the product?

Sherlocks.ai accelerates our incident analysis, helping us perform deep evaluations quickly. Thanks to its fast RCA generation, our engineers save time and resolve issues much faster.

What do you dislike about the product?

Sometimes the AI misses a few local edge cases, but the team responds quickly to feedback. Setup was easy, though initial tuning took some extra support.

What problems is the product solving and how is that benefiting you?

Sherlocks.ai catches incidents early, preventing major issues and reducing firefighting. It’s helped us lower MTTR.

What do you like best about the product?

At BlueBitSoft, Sherlocks.ai's flexible integrations have been invaluable to our diverse infrastructure. Its capability to map incidents across various services including cloud, on-premise, and hybrid stacks has dramatically reduced our troubleshooting cycles. I especially appreciate the way Sherlocks consolidates alerts and delivers actionable insights right inside our internal Slack channels, making problem-solving collaborative and efficient.

What do you dislike about the product?

Some of our advanced architecture setups require custom connectors. Setting these up can take extra effort.

What problems is the product solving and how is that benefiting you?

Sherlocks.ai helps us unify detection and resolution across cloud, legacy, and hybrid services for different clients. The result is less context-switching, clearer visibility, and faster root cause identification for critical incidents.

What do you like best about the product?

Sherlocks.ai’s Root Cause Analysis (RCA) engine is outstanding as it helps our product and engineering teams at 10x Impact Labs quickly identify the core issue behind customer-impacting incidents. This saves hours of cross-department troubleshooting and lets us focus on improving actual customer experience rather than chasing symptoms.

What do you dislike about the product?

The RCA module sometimes takes longer on complex multi-service issues.

What problems is the product solving and how is that benefiting you?

It streamlines incident RCA and reduces resolution time.

What do you like best about the product?

Sherlocks.ai empowers our team at PeakGrowth Studio to efficiently oversee multiple client projects. Its straightforward multi-account functionality helps us separate and manage support issues for each client with precision. We rely on its proactive detection to resolve problems quickly, keeping client satisfaction high without mix-ups between accounts.

What do you dislike about the product?

Occasionally, there’s a surge of alerts from high-traffic clients that require manual tuning.

What problems is the product solving and how is that benefiting you?

Administrator
What problems is Sherlocks.ai solving and how is that benefitting you?
It allows us to track and address support tickets and technical queries for several clients simultaneously. This not only lowers our error rate but also dramatically improves our speed and reliability in delivering solutions.

What do you like best about the product?

As CEO of InterviewVector, I need to trust that our platform is reliable. Sherlocks.ai empowers our entire team, not just senior engineers, to understand and resolve issues quickly. The AI-driven insights mean we catch problems before they impact our users, and the Slack integration keeps everyone in the loop without endless meetings.

What do you dislike about the product?

In our early days with the platform, we had a few false positives as we fine-tuned it to our specific use cases but the team was responsive in helping us adjust.

What problems is the product solving and how is that benefiting you?

We've dramatically reduced our mean time to resolution, minimized customer-facing incidents, and freed up our engineering team to focus on building features rather than firefighting.

What do you like best about the product?

Sherlocks.ai fits perfectly into Stable Money's tech processes. It rapidly pinpoints whether issues stem from our infrastructure or application layer, helping our teams resolve tickets with much greater speed. Direct Slack integrations let us launch investigations in seconds, streamlining support communications.

What do you dislike about the product?

Occasionally, custom flows generate false alerts, which need manual adjustment. More adaptive learning from our unique events would make Sherlocks even more powerful.

What problems is the product solving and how is that benefiting you?

Rapid ticket resolution and much better visibility across operations.

What do you like best about the product?

At Repos Energy, customer trust is everything. Any downtime directly impacts our users' experience and our reputation. Sherlocks.ai has been instrumental in helping us stay ahead of issues before they affect customers. The platform's proactive monitoring and intelligent alerting mean we're catching problems early before they escalate into real outages.

What do you dislike about the product?

It takes some time to integrate in the existing infrastructure.

What problems is the product solving and how is that benefiting you?

We've drastically reduced customer-facing downtime and the anxiety that comes with potential outages. Our team is more confident, incidents are resolved faster, and most importantly, our customers never have to deal with disruptions.

What do you like best about the product?

The ticketing system integration has been transformative for us at Wafeq. Previously, tickets would ping-pong between support and engineering multiple times before anyone could identify whether an issue was infrastructure-related or an application bug. Sherlocks.ai cuts through that confusion immediately and it provides clear root cause insights right when a ticket is created, so we know exactly where to focus.

What do you dislike about the product?

There were a few initial configuration tweaks needed to match our ticket flow, but the Sherlocks.ai team was quick to help us get it right.

What problems is the product solving and how is that benefiting you?

We've practically eliminated the "ticket bounce" problem with no more guessing games between teams. Faster resolutions mean happier customers and less burnout for engineers.