Sold by: Sherlocks.ai
Deployed on AWS
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Sherlocks are your SRE teammates that sit in your Slack alert channels to help you manage alerts, do RCAs in seconds and provide short & long term remediation steps.
4.9
Overview
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Root Cause Analysis
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Product video
Sherlocks.ai delivers AI-powered Site Reliability Engineering teammates that work directly inside your Slack environment, transforming how teams respond to incidents and operate production systems. Sherlocks.ai acts as an intelligent SRE teammate that automatically investigates alerts, correlates logs, metrics, and traces across your infrastructure, and guides teams toward fast, accurate resolution. The moment an alert fires, Sherlocks begin root cause analysis without waiting for human intervention, helping teams resolve incidents faster and reduce operational risk.
Built with advanced AI models and persistent system memory, Sherlocks.ai continuously learns from every incident, resolution, and infrastructure change. It retains operational knowledge that is often lost through team changes or handoffs, enabling consistent and reliable decision-making during critical events. By providing contextual insights, surfacing relevant runbooks, and suggesting safe, permissioned remediation actions directly in Slack, Sherlocks.ai dramatically reduces Mean Time to Recovery (MTTR) while eliminating repetitive toil for on-call engineers.
Sherlocks.ai is designed for modern, complex infrastructure including Kubernetes-based microservices, cloud-native and multi-cloud environments, data pipelines, and hybrid legacy systems. Teams using Sherlocks.ai typically see significant reductions in operational toil, faster incident resolution, improved uptime, and optimized cloud resource usage. The platform is built with enterprise-grade security, granular action controls, comprehensive audit logging, and SOC 2 Type compliance, with deployment options that support strict data privacy and security requirements.
Highlights
- AI SRE Teammates in Slack Sherlocks.ai operates as an always-on SRE teammate directly within Slack, automatically responding to alerts, investigating incidents, and collaborating with on-call engineers through natural conversation without disrupting existing workflows.
- Instant Root Cause Analysis and Guided Remediation The platform correlates logs, metrics, and traces across complex distributed systems to identify root causes in seconds. Sherlocks.ai provides actionable recommendations, relevant runbooks, and permission-controlled remediation options to accelerate incident resolution.
- Enterprise Security, Compliance, and Data Privacy Sherlocks.ai is built with enterprise-grade security and SOC 2 Type compliance, offering granular permission controls over AI actions, comprehensive audit logs for all decisions and activities, and strong data privacy protections with support for on-premises deployment.
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Pricing
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Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
Monthly Subscription | Monthly subscription including up to 3000 AI-driven incident investigations with full platform access. | $3,000.00 |
Dimensions summary
This listing has one pricing option: a monthly subscription billed under a contract. You pay a flat monthly fee that covers up to 3,000 AI-driven incident investigations and access to the platform. An investigation is counted when the system receives an alert and dispatches AI agents to analyze it. Correlated alerts within the same incident window count as one investigation. The 3,000 figure sets the included usage cap for each monthly billing period, so pricing does not scale by user seat or infrastructure size.
Top-of-mind questions for buyers
An investigation starts when the system receives an alert from your monitoring tools and dispatches AI agents to analyze it. Correlated alerts within the same incident window count as a single investigation, not multiple. This means clustered alerts from one incident draw down your monthly allotment only once.
The included cap covers up to 3,000 AI-driven investigations per monthly period. The available data does not specify overage charges or automatic upgrades once you pass that number. Contact the vendor to confirm how usage beyond the cap is handled for your account.
No. You pay one flat monthly fee tied to the included investigation cap. Pricing does not meter by user seat, host, or infrastructure size. Your bill stays the same whether one engineer or a full team runs investigations, up to the 3,000 monthly limit.
www.sherlocks.ai
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Sherlocks.ai does not offer refunds for subscriptions purchased through AWS Marketplace. All charges are final once incurred.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Sherlocks.ai provides responsive product support to customers: Support URL: https://www.sherlocks.ai/support Support email: support@sherlocks.ai Supported languages: English (U.K.),English (U.S.)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Kiran I.
Makes production incident investigation much faster
Reviewed on Aug 04, 2026
Review provided by G2
What do you like best about the product?
What I like most is how quickly it helps us understand what's actually happening during an incident. Instead of jumping between logs, metrics, and different tools, Sherlocks.ai brings everything together and gives us a clear starting point for the investigation. It saves time, reduces guesswork, and helps the team focus on fixing the problem instead of just searching for it.
What do you dislike about the product?
Nothing major so far. There are a few areas where I'd like to see the product continue to improve, such as broader integrations and more customization in some workflows. But overall, it has been a positive experience and the team has been responsive to feedback.
What problems is the product solving and how is that benefiting you?
Sherlocks.ai helps us reduce the time it takes to understand production incidents by bringing together the relevant signals in one place. Instead of manually piecing together logs, metrics, and service relationships, it gives us a clearer picture of what happened and where to start investigating. This has made incident response more efficient and helped the team spend less time searching for context and more time resolving issues.
Deepank A.
Sherlocks.ai aligned our Dev and DevOps teams
Reviewed on Jan 02, 2026
Review provided by G2
What do you like best about the product?
Sherlocks.ai has changed how our developers and DevOps teams work together. Instead of long Slack threads and constant follow-ups, everyone now has the same real-time visibility into what’s happening, who is owning what, and what the next steps are. This shared context has reduced friction between teams and made collaboration during incidents and post-deployment checks dramatically smoother.
What do you dislike about the product?
For very complex multi-service incidents, it sometimes takes a bit of tuning to get the right level of signal versus noise in the incident timelines.
What problems is the product solving and how is that benefiting you?
Sherlocks.ai helps us break down silos between product engineers and DevOps by giving both sides the same incident story. Developers no longer wait for operations to “translate” dashboards or logs and operations no longer chase engineers for context.
Harish K.
Sherlocks.ai Handles Our Incidents!
Reviewed on Nov 04, 2025
Review provided by G2
What do you like best about the product?
Sherlocks.ai accelerates our incident analysis, helping us perform deep evaluations quickly. Thanks to its fast RCA generation, our engineers save time and resolve issues much faster.
What do you dislike about the product?
Sometimes the AI misses a few local edge cases, but the team responds quickly to feedback. Setup was easy, though initial tuning took some extra support.
What problems is the product solving and how is that benefiting you?
Sherlocks.ai catches incidents early, preventing major issues and reducing firefighting. It’s helped us lower MTTR.
Reza G.
Sherlocks.ai: Streamlining Multi-Stack Incident Management at BlueBitSoft
Reviewed on Nov 04, 2025
Review provided by G2
What do you like best about the product?
At BlueBitSoft, Sherlocks.ai's flexible integrations have been invaluable to our diverse infrastructure. Its capability to map incidents across various services including cloud, on-premise, and hybrid stacks has dramatically reduced our troubleshooting cycles. I especially appreciate the way Sherlocks consolidates alerts and delivers actionable insights right inside our internal Slack channels, making problem-solving collaborative and efficient.
What do you dislike about the product?
Some of our advanced architecture setups require custom connectors. Setting these up can take extra effort.
What problems is the product solving and how is that benefiting you?
Sherlocks.ai helps us unify detection and resolution across cloud, legacy, and hybrid services for different clients. The result is less context-switching, clearer visibility, and faster root cause identification for critical incidents.
Noor D.
Sherlocks.ai Brings Clarity for Fast RCA
Reviewed on Nov 04, 2025
Review provided by G2
What do you like best about the product?
Sherlocks.ai’s Root Cause Analysis (RCA) engine is outstanding as it helps our product and engineering teams at 10x Impact Labs quickly identify the core issue behind customer-impacting incidents. This saves hours of cross-department troubleshooting and lets us focus on improving actual customer experience rather than chasing symptoms.
What do you dislike about the product?
The RCA module sometimes takes longer on complex multi-service issues.
What problems is the product solving and how is that benefiting you?
It streamlines incident RCA and reduces resolution time.