Sales Hub Enterprise

What do you like best about the product?

I love that it is actually simple to use and very easy to navigate. I find answers to be self serving and I am less frequently using help and chat to get results as vs the competition.

What do you dislike about the product?

Like most CRM's. there are a lot of features that go un-used either due to lack of knowledge, too many moving parts for 1 prrson to handle or even too much cost associated to it to enable the feature.

What problems is the product solving and how is that benefiting you?

Tasking and prospecting organization is a key benefit. Tracking lead and deal flow as the leads/prospect trickle down the funnel is fantastic

What do you like best about the product?

I like that HubSpot Sales Hub helps me keep track of all my stuff since I can get lost easily. It helps me stay focused and prevents things from falling through the cracks. The AI and visual layout of the pipeline have been helpful in winning deals I might have otherwise missed. I also find it easy to see what stage deals are at without having to read much or rely on reports. Additionally, I appreciate its intuitive nature, even though I was new to it after using Salesforce previously.

What do you dislike about the product?

My biggest complaint is the difficulty in updating sequences. When I want to change a step from manual to automated, it requires creating a full new step. I wish it was simpler to switch without undergoing the entire process. It seems a bit overly complicated, and I'm surprised it's not easier. Maybe I'm missing something.

What problems is the product solving and how is that benefiting you?

I use HubSpot Sales Hub to manage deals, track pipelines, and automate sequences for marketing. The AI and visual layout help me stay organized, keeping everything from falling through the cracks and ultimately aiding in winning deals.

What do you like best about the product?

What I like most about HubSpot Sales Hub is how it brings our sales activity, contacts, companies, deals, and reporting into one place. The integrations and automation capabilities have also helped us reduce manual work and create more consistent sales processes.

What do you dislike about the product?

The biggest downside is that some useful functionality is locked behind higher-tier products or additional HubSpot hubs. We have also found that certain integrations, reporting options, and automation workflows can be more restrictive than expected, which sometimes requires workarounds or third-party tools. Quoting and invoicing in particular could be more flexible for Sales Hub users without requiring additional products.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub is helping us centralize our sales process and reduce the amount of information spread across different systems. It gives our team better visibility into contacts, companies, deals, activities, and pipeline performance in one place.

What do you like best about the product?

The usability of it all.

The user experience and interface are very user-friendly, especially when compared to other products on the market. Having multiple types of custom fields—such as drop-downs and selectors—makes the whole experience easier. For example, if you try to do an inline edit, the system clearly explains why you can’t edit that field inline.

In general, HubSpot works. And when it doesn’t, it’s really good at telling you why, and what you can do to fix it.

Integrations are great, too. Using different apps and integrations is usually straightforward, and for someone like me who doesn’t have a background in coding, being able to get things done through the various wizards is a big plus.

Performance-wise, I’ve had apprehensions in the past—specifically with report builders where I’ve experienced slowdowns. But in later iterations, that just hasn’t been an issue.

Support and onboarding are consistently fantastic. You’re given dedicated individuals who, if they don’t know the answer, will always help you find the right person to speak to.

The AI intelligence with Breeze AI feels undersold. It’s a fantastic tool, and I’d love to see it implemented in more areas within the platform. More prompts to use it, along with examples of what it can do, would help—especially examples of how we can improve the data, information, and overall usage of HubSpot to better support it.

What do you dislike about the product?

The regular changing and updating of the user interface can be generally frustrating.

Relocating features, buttons and links is frustrating. Especially in relation to internal training and internal how-tos for HubSpot. It often leads to confrontation with the users, as the training information and screenshots are made obsolete without any real notice, meaning all of our training materials need to be updated.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub brings customer data and deal pipelines into one system, helping eliminate data silos across the team. That centralization improves visibility into sales progress, supports more accurate forecasting, and makes it easier to track deals quickly as they move through stages. It also automates routine work such as logging interactions and scheduling follow-ups, which reduces manual CRM entry and frees up time for higher-value tasks.

From a sales operations perspective, Sales Hub’s reporting and leaderboard features make territory performance and rep productivity easier to measure and manage. Pipeline governance is clearer as well—you can see where deals are getting stuck and spot coaching opportunities sooner. Deal-creation and account-management workflows add less friction to how reps move work through the CRM, which in turn improves data quality and makes reporting more reliable.

The mobile app helps keep the team connected when they’re away from their desks, and the native email and calendar integrations reduce context-switching. For teams working across multiple regions or operating with more complex territory models, the customizable field structure and user permissions support scaled governance without slowing down the sales motion.

What do you like best about the product?

I really appreciate how the setup of HubSpot Sales Hub went more smoothly than I had budgeted for, which was a significant relief. The clean interface made transitioning away from spreadsheets much easier for my sales team, since they could adapt to it without much prompting. I love that I can build my own views and custom properties without needing to contact IT, allowing our sales pipeline to reflect our real selling process. Integrating Aircall so that client calls and recordings automatically land on the deal record, and using Jotform Sign for getting proposals countersigned within the pipeline, has been incredibly beneficial for us.

What do you dislike about the product?

The lag is my one standing complaint. On accounts with heavy histories, moving between associated contacts and deal records, the interface stalls just long enough to break my train of thought while I am preparing for a forecast review.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub helps me associate contacts with deals, spot unengaged stakeholders, and customize our pipeline to fit our sales process, improving team coaching. The interface makes transition from spreadsheets easy and doesn't require IT for adjustments. Setup was smoother than expected.

What do you like best about the product?

What I like best about HubSpot Sales Hub is having everything in one place. Our contacts, emails, meetings and deals all live in the same CRM, so I never have to jump between tools to understand where a prospect stands. Email tracking and saved templates make outreach fast, and I can see right away when someone opens an email so I know when to follow up. Sequences take care of most of our routine follow-ups automatically, and the meetings link lets prospects book time with us without the back-and-forth. The deal pipeline board gives our team a clear, visual view of every opportunity by stage, and the forecasting and reporting dashboards make our weekly pipeline reviews much quicker. After using it for over a year, it has become the central hub for how our sales team works.

What do you dislike about the product?

There isn't much I dislike about HubSpot Sales Hub. The only small thing is that with so many features available, it can take a little time at the start to explore everything and set it up the way your team wants. Once it is configured, though, it runs smoothly and we rarely run into any issues in day-to-day use.

What problems is the product solving and how is that benefiting you?

Before HubSpot Sales Hub, we ran our sales process on our own in-house CRM. It covered the basics, but keeping it updated took a lot of manual effort, and emails, meetings and deal notes often lived outside it, which made it hard to know who had followed up with whom and where each deal really stood. Sales Hub solved that by bringing everything into one connected CRM. Every email, meeting and deal update is logged automatically against the contact, so the whole team works from the same up-to-date picture. Sequences and email templates have cut down the manual follow-up work, the meetings tool removed the scheduling back-and-forth, and the pipeline and forecasting views help us spot stalled deals early and plan more accurately. We also no longer spend time maintaining our own system. Overall, it has made our sales process more organized, consistent and easier to manage.

What do you like best about the product?

I like how HubSpot Sales Hub allows for customization and development, making it possible to tailor things to our needs. There are many integrations, and it's quite flexible—as I can change it to fit our wishes. It also helps with higher adoption among salespeople compared to other CRM systems. Overall, the platform is usable right out of the box, which is a big advantage.

What do you dislike about the product?

Sometimes, HubSpot Sales Hub can be a bit overwhelming because it's such a huge package and not every organization might need all the features, like having a left sidebar, middle section, and right bar. It would be nice if there was a more step-by-step tutorial to make it easier for salespeople, and if some of the custom setups could be more straightforward right out of the box, rather than relying on custom apps.

What problems is the product solving and how is that benefiting you?

HubSpot Sales Hub helps me determine which inbound leads are truly interesting and directs them to the right teams. This allows me to easily manage our pipeline and follow up on qualified leads in our product.

What do you like best about the product?

It is visually appealing and easy to use and explore.

What do you dislike about the product?

Maybe I would love to see more features that would help me in cold outreach directly inside the HubSpot without needing other tools.

What problems is the product solving and how is that benefiting you?

CRM, communication, meeting, some prep help.

What do you like best about the product?

I like how easy HubSpot Sales Hub is to use and how everything is organized in one place. The lead tracking, deal management, and automation features are especially useful. I also appreciate that it has a simpler interface than our previous CRM and offers better sales automation and easier lead and deal tracking, which helps keep the sales process organized and efficient.

What do you dislike about the product?

The pricing can feel a bit high for smaller teams, and some advanced features take time to learn. The interface could also be a little simpler by reducing the number of options shown at once and making advanced features easier to find. A cleaner navigation menu would also help new users get started faster.

What problems is the product solving and how is that benefiting you?

I use HubSpot Sales Hub to keep track of leads and follow-ups, organize deals, and streamline my sales process for more efficiency.

What do you like best about the product?

I like using HubSpot Sales Hub because it gives me a more centralized place to manage customer information. Having emails, customer activity, deals, and other information all in one spot is very helpful.

I also like that I can track and send emails directly through HubSpot. The automated sequences are another feature I find useful because they help with consistent follow-up. I also like having the built-in AI tools available, as they can be helpful for certain tasks.

One area I struggle with is the task system. There are so many task options and notifications that it can become overwhelming, and the tasks aren't always filtered or organized in a way that makes them easy to keep track of. It can feel like the task notifications take over my email and make it harder to identify what actually needs my attention.

I also wish HubSpot had a more organized file-storage system. I would like to be able to save documents in specific folders, similar to how files can be organized in Microsoft. Right now, there can be a lot of information attached to a contact or deal, but it doesn't always feel structured or easy to navigate. Having a cleaner folder system for layouts, quotes, drawings, receipts, and other project documents would make it much easier to find what I need.

Overall, I really like HubSpot for keeping customer information and communication centralized, but I think the organization of tasks, notifications, and files could be improved significantly.

What do you dislike about the product?

Navigating HubSpot has been pretty simple overall, and my experience with the platform has been fairly smooth. There are still a lot of tabs and features that I haven't explored yet, but the areas I use regularly have been easy enough to navigate.

As far as integration goes, we've integrated HubSpot with our email, and that has been really helpful. I like being able to have my emails tracked and automatically saved within the customer's CRM. Being able to send automated emails and sequences has also helped minimize some of the manual work and has made my follow-up process more efficient.

I don't personally handle the pricing or payment side of HubSpot, so I don't have much feedback to provide regarding the cost or overall value from a company pricing perspective.

What problems is the product solving and how is that benefiting you?

I don't have much insight into the pricing since I don't manage the company's HubSpot subscription or billing. From a user perspective, I can speak more to the functionality and how it fits into my day-to-day work. But I definitely think it's worth the money

The initial onboarding and learning process has been relatively straightforward. The areas I use most often were easy to pick up, although HubSpot has a lot of features and tabs that I haven't explored yet. I think having more guided training or recommendations based on a user's specific role could make it easier to discover and take advantage of the features that are most relevant to their day-to-day work.
Overall, HubSpot has performed well for me. The features I use regularly, such as email tracking, CRM activity, and sequences, have been reliable and have helped streamline my workflow. There are times when the amount of information and notifications can feel overwhelming, but overall the platform has been smooth to use.