Contact management
Artificial intelligence (AI) and analytics-powered engagement solutions help contact centers create superior customer and agent experiences across all channels.
Contact Management Software for Businesses
Use contact management systems in AWS Marketplace to improve contact center effectiveness, reduce supply chain costs, maximize ROI on web self-service, and deliver consistently excellent customer experience.
Contact Management solutions in AWS Marketplace
Calabrio One
Calabrio ONE enables companies to uncover insights that empower human interactions with an easy, personalized and smart Workforce Engagement suite.
Contact Center
Cyara Automated CX Assurance Platform
The Cyara Accelerator for Amazon Connect enables automation that accelerates migrations, reduces risk, and assures high-quality customer experiences.
You could prove it statistically time and time again. People long-term, new starters, that were following Guided Help had better performance metrics than those who didn’t follow it correctly.
Head of Customer Technology and Innovation
Leading UK TelcoAs a result of using Gyst, we were able to reduce costs, provide better customer service, and discover new ways to improve our existing call flows.
Head of Customer Experience Innovation, Leading Turkish Telecom Provider
Delivering the government's National Coronavirus Helpline on time meant we needed to work quickly and bring on agile partners that could provide assurance that we could scale up safely and with confidence.
Grant Sayer
Chief Technology Officer, Healthdirect Australia[Technology] latency issues don’t exist with the SingleComm solution. We needed a provider who understood the direct response space and was very responsive and that is exactly what the SingleComm team is all about.
Lee Swanson
SVP of Telemarketing, Beachbody
