Artificial intelligence for IT operations (AIOps)

Gain deeper insights, enhance decision making, and respond in real time with with machine learning and artificial intelligence enabled technologies.

Moogsoft

Moogsoft provides communications service providers (CSPs) with incident resolution capabilities that implement the critical Artificial intelligence for IT operations (AIOps) layer of intelligence between performance monitoring and IT Service Management (ITSM) systems. This enables CSPs to proactively identify and resolve incidents before they impact business services. Moogsoft helps reduce the number of incident tickets created and deliver deep contextual insights that help teams to solve IT problems faster.

Moogsoft AIOps features include:

  • Real-time data ingestion at scale
  • Calculation of event significance to reduce alert noise
  • Event correlation and root cause identification
  • Faster issue resolution and collaboration via Moogsoft's Situation Room
  • Feedback and knowledge capture to support future events

How it works

Additional resources from Moogsoft

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A unified communications provider was challenged with incident management. Their tools and homegrown solutions produced email notifications for the operations teams to view. Due to the high volume of notifications received, critical alerts were viewed when things were breaking. Low to medium alerts would always be missed. They were operating reactively, as over 70% of incidents were detected by customers first. Moogsoft AIOps has help this organization achieve a 90% reduction in workloads, a 30% reduction in customer-identified incidents, a 75% reduction in Mean-Time-To-Detect incidents, and a 25% reduction in Mean-Time-To-Resolve incidents.

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We are using the same tools but the way in which we are using them has completely changed. We have turned on all alerts and are sending everything to Moogsoft AIOps for full visibility

           Anonymized author, NOC manager, large unified communications provider

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