Engagements throughout your Cloud Journey
Helping customers accelerate outcomes on AWS is an important aspect of AWS Enterprise Support. Architectural and operational guidance is offered throughout your cloud journey, delivered in the context of your applications and use cases to help you receive the greatest value from AWS. Whether you’re migrating workloads to AWS, building new applications, or innovating with GenAI, AWS Enterprise Support offers structured engagements that span across the AWS Well-Architected pillars. Your Technical Account Manager (TAM) works closely with your team to provide an ongoing series of engagements tailored to your needs throughout your cloud journey.
AWS Technical Account Managers
AWS Technical Account Managers are highly technical and bring cloud expertise to your team, with a breadth of knowledge across industries and technical domains including the latest cutting-edge services. From onboarding onward, TAMs consult on the key pillars of the AWS Well-Architected Framework: operational excellence, security, reliability, performance efficiency, cost optimization, and sustainability. Your engagement begins with proactive planning, where your TAM assesses your cloud maturity and advises you across the Well-Architected pillars to inform your strategy, and helps to build your teams’ cloud expertise with hands-on workshops. TAMs provide insights on the progress made towards your desired outcomes with AWS best practices in mind, and help you validate performance against those outcomes through Strategic Business Reviews and optimization exercises that offer opportunities for continuous improvement.
Proactive Planning
From the very beginning of your Enterprise Support subscription, your TAM is committed to empowering you to get the most out of AWS services and advance your strategic outcomes.
Advisory Services
A key aspect of success in the cloud is ensuring that your applications and architecture are designed to be reliable, secure, performant, cost-effective, and sustainable. Your AWS Enterprise Support plan includes Well-Architected Reviews and comprehensive engagements that dive into your applications and operations, evaluate them, and plan for improvements. These include:
Cloud Expertise
AWS Enterprise Support offers a variety of engagements designed to increase your team’s expertise in AWS services.
Continuous Improvement
AWS Support offers structured reviews, tools, and programs that help you get the most out of AWS services and improve your usage continuously over time as your AWS environment evolves.
Customers and partners
Trading Point Customer Quote
"Powered by our Technical Account Manager (TAM), we were able to quickly reap the benefits of Amazon Web Services (AWS) Enterprise Support. Our TAM conducted a Support Planning Workshop that helped us build a roadmap and prioritize tasks, which allowed us to focus on proactive actions that would bring us closer to achieving our goals. In addition to strategic support, we also receive assistance for day-to-day operational issues. By working closely with our TAM, we have the necessary knowledge to handle support requests quickly and efficiently as well as the flexibility to get in touch with service experts for the various AWS services. With the commitment of the AWS team, we are already seeing a return on our investment in Enterprise Support."
Chrysanthos Kattimeris, Chief Technology Advisor – Trading Point
Hulu Customer Quote
"AWS Enterprise Support enables us to have shorter time to iterate capabilities and faster time to mitigate incidents. The one thing that stands out about the AWS Enterprise Support team and our Technical Account Managers (TAMs) is that they go to bat for Hulu. By having them as a strong advocate for our needs, it enables me as a customer to establish deep trust with AWS as a brand."
Kartik Garg, Director of Software Development – Hulu
Sony Customer Quote
"Our migration proceeded smoothly, thanks to AWS Technical Account Managers who were available throughout the staging and production migrations. We appreciate their efforts in ensuring that support executives were also present during our activities to prevent any support delays."
Mihir Kumar, CDP technical manager at Sony India