amazon connect integration


Call analytics coupled with Amazon Lex in the AWS Cloud

This integration sets up an AWS architecture for leveraging call analytics data from DialogTech and deploys it into your AWS account in a few easy steps.

DialogTech provides a pluggable architecture that enables Amazon Lex and Amazon Connect to use caller data to influence automated responses and call routing in Amazon Lex, to allow for more efficient, effective, and personalized conversations. This integration combines the power of contextual data with customer interaction to drive more intelligent and relevant recommendations.


DialogTech - Amazon Connect integration

This Quick Start was developed by DialogTech in collaboration with AWS.
DialogTech is an APN Partner.

 See the source code for this Quick Start
  •  How to deploy
  • Step 1 Sign up for an AWS account, if you don't already have one.

    Getting an account will automatically sign you up for Amazon Connect and all other AWS services.
    Step 2 Get a DialogTech account and generate an API key and secret.
    Step 3 Create a new Amazon Connect instance for the integration, or use an existing instance.
    Step 4 Deploy the integration.

    Launch the AWS CloudFormation template that performs the integration. Deployment takes just a few minutes. Amazon Connect integrations are currently supported in the US East (N. Virginia) Region only.
    Step 5 Configure the integration.

    Follow the steps in the DialogTech documentation to complete configuration tasks.

    Amazon may share user-deployment information with the AWS Partner that collaborated with AWS on this solution.  

    You are responsible for the cost of the AWS services and partner solutions used while running this Amazon Connect integration.

  •  Resources
  • This Amazon Connect integration is related to a solution featured in Solution Space that includes a solution brief, optional consulting offers crafted by AWS Competency Partners, and AWS co-investment in proof-of-concept (PoC) projects. To learn more about these resources, visit Solution Space.