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Step 1

Sign up for an AWS account, if you don't already have one.

Getting an account will automatically sign you up for Amazon Connect and all other AWS services.

Step 2 Get a DialogTech account and generate an API key and secret.
Step 3 Create a new Amazon Connect instance for the integration, or use an existing instance.
Step 4

Deploy the integration.

Launch the AWS CloudFormation template that performs the integration. Deployment takes just a few minutes.  Amazon Connect integrations are currently supported in the US East (N. Virginia) Region only.

Step 5

Configure the integration.

Follow the steps in the DialogTech documentation to complete configuration tasks.

You are responsible for the cost of the AWS services and partner solutions used while running this Amazon Connect integration. 

This integration was created by AWS in partnership with DialogTech. For more information about DialogTech solutions, see the DialogTech website. For source code, see the GitHub repository.

This integration sets up an AWS architecture for leveraging call analytics data from DialogTech and deploys it into your AWS account in a few easy steps.

DialogTech provides a pluggable architecture that enables Amazon Lex and Amazon Connect to use caller data to influence automated responses and call routing in Amazon Lex, to allow for more efficient, effective, and personalized conversations. This integration combines the power of contextual data with customer interaction to drive more intelligent and relevant recommendations.