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Artificial intelligence (AI) for small and medium businesses

Boost productivity, reduce costs, and transform customer experiences with automated document processing, AI-powered chatbots, and conversational AI technology.

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AI and machine learning for small business owners

Watch our training videos to learn how small business owners and decision-makers can prepare for an AI-driven future and start implementing AI tools effectively.

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Leading AI use cases

Modernize your contact center with AI

Route calls efficiently, personalize customer service interactions, and scale support without infrastructure overhead by setting up a cloud-based, AI-enhanced contact center.

Female contact center call handler wearing headset

Boost productivity with AI chatbots

Streamline customer service and help employees find information from a range of sources by deploying intelligent, AI-powered chatbots that improve customer satisfaction and reduce manual workloads.

Female customer sat at home holding phone with both hands

Increase developer productivity

Use AI-powered assistants to reduce developer workloads and speed up the software lifecycle with autonomous task execution while leveraging internal data.

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Frequently asked questions (FAQs)

Start powering productivity, innovation, and reduced costs with answers to common questions about AI adoption and AI-powered tools.

AI can be used to:

  • Improve customer experiences with interactive virtual assistants, conversational analytics, and agent support
  • Boost employee productivity using conversational search, code creation, and automated report generation
  • Enhance creativity and content creation for marketing, sales, and product development
  • Streamline processes with document processing, data augmentation, and supply chain optimization

By working with AWS, small and medium businesses can start using AI quickly with pay-as-you-go services, measure results, and expand as you grow.

The cost of AI depends on your usage levels and the models selected. AWS AI services use a pay-as-you-go pricing model, so small businesses can control costs and scale as they grow. To estimate costs for your business, use the AWS Pricing Calculator.

No. Using AWS Console-guided workflows, low-code tools, and pre-trained APIs, small and medium businesses can get started quickly with no technical expertise. By working with AWS-certified partners, you can benefit from specialized expertise, pre-built solutions, tailored implementation advice, and exclusive offers.

Using AWS Marketplace, you can find and deploy solutions from thousands of partners, while optimizing costs and governance with centralized billing.
 

Machine learning focuses on creating algorithms that learn patterns from data to make predictions or decisions. It can be used for anomaly detection and outcome prediction, such as forecasts and recommendations.

Generative AI learns patterns in order to create new data, such as text, images, code, and other types of content. Used together, generative AI and machine learning provide complementary solutions that many small and medium businesses can use side-by-side.

Agentic AI refers to AI systems that take actions, operate autonomously, and can pursue goals over time using planning, tools, memory, and reasoning.

Yes. With AI, you can automate routine questions, summarize interactions, and deliver recommended next best actions to agents. This improves response speed, enhances customer experiences, and helps optimize costs.

Using Amazon Connect’s AI capabilities, small and medium businesses can increase agent productivity with a holistic view of each customer, while delivering proactive and personalized experiences.

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