Freshworks Freshdesk
From US$15 per month and no hidden charges
Customer service

Freshdesk by Freshworks

Smart. Streamlined. Scalable. Elevate your customer service with AI-driven ticketing from Freshworks

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Transform your customer service

Move away from fragmented and disconnected customer service processes to intuitive and contextual support for your business. Freshworks empowers SMBs with the omnichannel ability for enhanced support, efficiency, and customer satisfaction - delivering timely and consistent support at any scale.

Key benefits

Good customer service software is essential for retaining customers and growing your business. This is how SMBs benefit from using Freshdesk.

AI powered automation

Deliver support at scale with proactive, contextual conversations—not just article recommendations. No extra cost.

Meet customers anywhere

Power intelligent conversations across email, phone, WhatsApp Business, and more.

Self service and intuitive interface

Easy-to-use software with fewer clicks and more control for support agents.

Scale faster at a lower cost

Innovate with the freedom to launch what you need, when you need it. Deliver personalized support fast.

What SMBs think of Freshdesk

Transforming support from good to great. Read how businesses like yours are delighting their customers.

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How SMBs use Freshdesk

Freshdesk helps business owners empower their teams to have meaningful conversations and deliver effortless customer support. It helps agents save time and reduce repetitive tasks.

Ticketing system

Manage customer queries, issues, and requests through a centralized ticketing system.

Automation

Streamline repetitive tasks, such as crafting the perfect response, to save time and ensure consistency for common customer queries.

Knowledge base

Build a comprehensive knowledge base to empower customers with self-service options, reducing the need for direct support.

Collaboration

Facilitate teamwork among support agents, allowing them to collaborate on resolving customer issues efficiently.

Reporting and analytics

Gain insights into customer interactions through detailed analytics, which helps small businesses improve support processes.

Scalability

Easily scale the customer support operations up or down during busy periods, without compromising the quality of service.

Customer feedback

Collect and analyze customer feedback to identify areas for improvement and enhance overall satisfaction.

Special Pricing

Freshdesk offers tiered pricing, ranging from US$15 to US$59 per user per month, with plans tailored to your SMB’s needs.

Sign up for Freshdesk on AWS Marketplace and enjoy a 30-day free trial. At the end of the trial period, continue to enjoy our product by upgrading your plan.  Start free trial

Exclusive offer: Get a 30% discount on Freshdesk today by joining the AWS Connected Community.  View offer

Freshworks Freshdesk Pricing

Resources and support

Help with Freshworks, security documentation, staff training, and more.

Support for customers

Once you sign up on Freshdesk support portal, you will have complete access to Freshworks’ knowledge base, FAQs, and video guides. You can use your account to raise support tickets and track status.

Refund policy

Unless otherwise specified in these Terms or a Form or a Service Plan, all Subscription Charges are nonrefundable. No refunds shall be issued for partial use or non-use of the Service(s) by You provided however You shall be eligible for a pro-rated refund of the Subscription Charges for the remainder of the Subscription Term if You terminate Your Account as a result of a material breach of these Terms by Us.