Freshdesk by Freshworks
Smart. Streamlined. Scalable. Elevate your customer service with AI-driven ticketing from Freshworks
Transform your customer service
Move away from fragmented and disconnected customer service processes to intuitive and contextual support for your business. Freshworks empowers SMBs with the omnichannel ability for enhanced support, efficiency, and customer satisfaction - delivering timely and consistent support at any scale.
Key benefits
Good customer service software is essential for retaining customers and growing your business. This is how SMBs benefit from using Freshdesk.
AI powered automation
Deliver support at scale with proactive, contextual conversations—not just article recommendations. No extra cost.
Meet customers anywhere
Power intelligent conversations across email, phone, WhatsApp Business, and more.
Self service and intuitive interface
Easy-to-use software with fewer clicks and more control for support agents.
Scale faster at a lower cost
Innovate with the freedom to launch what you need, when you need it. Deliver personalized support fast.
What SMBs think of Freshdesk
Transforming support from good to great. Read how businesses like yours are delighting their customers.
Using Freshdesk has been a success—it’s deployed on multiple teams and departments and there has been no pushback.
Bryce Young
Engineer
In the past year, we’ve jumped from an overall positive rating of 87% to 94% and we are very proud about it. Freshdesk helps us be more awesome.
Stefan van den Tol
Service Manager
I would definitely recommend Freshdesk to other organizations. It has helped us improve our process and motivated our teams to provide better customer service.
Melita Mofokeng
AdministratorHow SMBs use Freshdesk
Freshdesk helps business owners empower their teams to have meaningful conversations and deliver effortless customer support. It helps agents save time and reduce repetitive tasks.
Ticketing system
Manage customer queries, issues, and requests through a centralized ticketing system.
Automation
Streamline repetitive tasks, such as crafting the perfect response, to save time and ensure consistency for common customer queries.
Knowledge base
Build a comprehensive knowledge base to empower customers with self-service options, reducing the need for direct support.
Collaboration
Facilitate teamwork among support agents, allowing them to collaborate on resolving customer issues efficiently.
Reporting and analytics
Gain insights into customer interactions through detailed analytics, which helps small businesses improve support processes.
Scalability
Easily scale the customer support operations up or down during busy periods, without compromising the quality of service.
Customer feedback
Collect and analyze customer feedback to identify areas for improvement and enhance overall satisfaction.
Pricing
Freshdesk offers tiered pricing, ranging from US$15 to US$59 per user per month, with plans tailored to your SMB’s needs.
Sign up for Freshdesk on AWS Marketplace and enjoy a 30-day free trial. At the end of the trial period, continue to enjoy our product by upgrading your plan. Start free trial
Exclusive offer: Get a 30% discount on Freshdesk today by joining the AWS Connected Community. View offer
Resources and support
Help with Freshworks, security documentation, staff training, and more.