AWS Systems Manager Customers

  • GE Appliances

    GE Appliances, acquired by Haier in 2016, has been a leader in designing, building, and servicing appliances for 125 years. GE Appliances has been steadily building out their use of AWS Management Tools since the company adopted a ‘cloud first’ policy in 2016 for any new deployments. AWS CloudTrail helped GE Appliances gain visibility into API and non-API actions across AWS accounts, simplifying compliance and risk auditing and enabling automated monitoring and alerting. AWS Config added the ability to centrally define resource configurations and other company-defined best practices, with alerts generated when these are violated. GE Appliances also uses AWS Systems Manager to manage about 700 on-premises and Amazon Elastic Compute Cloud (EC2) instances. AWS Management Tools have given GE Appliances total visibility into their hybrid-cloud environment, and they allow GE Appliances to heighten their security by automatically enforcing rules and guardrails.

    Before we had access to AWS tools, we had to do lots of configuration and process logging and then absorb everything into a centralized platform to understand security events after the fact. By using AWS Systems Manager and the other AWS tools, we’ve gone from zero to 100 percent real-time visibility, a night-and-day contrast with our prior security posture.

    Rafael Garrido, DevSecOps Leader - GE Appliances
  • Neiman Marcus

    The Neiman Marcus Group implemented AWS Systems Manager to help with its migration to the cloud. Using AWS Systems Manager, Neiman Marcus was able to find a highly automated and secure approach to solve patch management, improve visibility and control, and maintain security and compliance.

    We chose AWS Systems Manager because we were looking for a robust solution for our support personnel to access Amazon EC2 instances along with capability of an audit trail. Before, we used bastion hosts, which required us to manage and maintain a host for each VPC. This process cost us engineering time, and required 20+ additional instances for the hosts. With Systems Manager, we can rid engineers of this undifferentiated heavy lifting. And as a result, we have reduced our footprint of bastion hosts per VPC, saving numerous instances. In addition, we have been able to manage critical patching of numerous Amazon EC2 instances by leveraging existing personnel, improving our security and compliance posture.

    Hemanth Jayaram, Director of Cloud Center of Excellence - Neiman Marcus
  • Intercom

    Intercom is a software company that builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, including acquisition, engagement, and support. The company implemented AWS Management and Governance services to replace various manual or bespoke processes, allowing them to gain visibility and control of their AWS infrastructure.

    Our use of AWS Systems Manager has saved hundreds of engineer hours per year by fully automating patch management and automatically fixing broken hosts. We use Amazon CloudWatch for day-to-day autoscaling, as well as resource utilization management and tracking. With AWS CloudTrail, we can audit logs for changes, allowing us to meet compliance requirements. Using AWS Config, we can easily visualize and navigate timelines of configuration changes in our environment. Overall, the Management and Governance services have allowed us to establish secure management at scale while saving costs.

    Brian Scanlan, Principal Systems Engineer - Intercom
  • EAB

    EAB is an education firm that provides schools with a customized blend of research, technology, and services. From kindergarten to college and beyond, EAB partners with education leaders, practitioners, and staff to accelerate progress and drive results across three key areas: enrollment management, student success, and institutional operations and strategy. Using AWS Systems Manager, EAB established a “universal fact database” to complement AWS CloudFormation and has been able to expedite maintenance processes.

    AWS Systems Manager allows us to monitor our infrastructure and empower developers, as we can enfranchise development teams to be accountable for their stacks. We use the AWS Systems Manager Parameter Store as database in conjunction with CloudFormation. EAB provides common components in every account, such as VPC, subnets, jump hosts, standard security groups for different application profiles (e.g., public HTTPS access), and more. We refer to these as our ‘universal fact database.’ These components are all recorded into Systems Manager parameters that can be incorporated as inputs into our CloudFormation templates. In addition, with Systems Manager Documents and Associations, we can handle various maintenance tasks. For example, we can apply OS patches for any server tagged as a ‘pet’ and sync IAM users with OS users.

    Bob Alcorn, VP, Cloud Operations - EAB
  • Neurotech

    Neurotech is a Brazilian company that develops data intelligence solutions regarding loans, risk, and fraud. Headquartered in Sao Paulo, the company has customers across various industries, including banks, major retailers, insurance companies, and educational institutions. Always investing in its customers, Neurotech uses AWS to create new products quickly, safely, and inexpensively.

    AWS Management and Governance tools are at the core of our security framework. With AWS Systems Manager, we have been able to improve visibility into the inventory of our AWS environment. Now, we know exactly which AWS resources are being consumed by the development and application teams across our organization. We also use Systems Manager to automate our patch deployment process, which has dramatically reduced the time that administrators spend on software updates. With Systems Manager, our teams and our customers can gain peace of mind.

    Marcelo Bronzatti, Head of Infrastructure, Security, & Deployment - Neurotech
  • Experity Health

    Experity Health is an organization devoted to the patient-centered healthcare revolution. Their complete suite of software and services empowers urgent care providers to deliver on the promise of people-first healthcare. Experity relies on AWS Management and Governance tools to deliver their managed service platforms for practice administration and medical record software. With Amazon CloudWatch, AWS CloudFormation, AWS CloudTrail, AWS Config, and AWS Systems Manager, Experity Health has been able to find a scalable solution for managing hundreds of instances without paying large licensing fees.

    Amazon CloudWatch Logs has dramatically decreased the amount of time we spend troubleshooting our services. Instead of having to monitor and check all of our resources for errors individually, we can query our CloudWatch Logs, which show all the activity across our AWS environment. We use CloudFormation to create consistent environments for our users. Instead of working for weeks to create servers, configure them, and document all the configurations, we use CloudFormation templates to define our infrastructure, which has saved a significant amount of time and allowed us to automate our deployments. With Systems Manager, we no longer have to spend time checking all our AWS services individually, but have a single user interface that allows us to view and perform tasks on multiple systems at once.

    Brian Olson, Cloud Architect - Experity Health
  • Rackspace Technology

    Rackspace helps organizations across 120 countries adopt modern technologies and intelligently manage and optimize them. The company specializes in creating solutions for hybrid and multicloud environments. Since first using AWS in 2015, Rackspace has transformed from building and running many of its applications internally to building them on AWS, and it is now an AWS Partner.

    Many customers want us to shepherd them through the complexity and help them best take advantage of the technology. When things go wrong, customers expect Rackspace to step in and act swiftly to solve their problem. Using AWS Systems Manager, we can do that much more quickly.

    Josh Prewitt, Chief Product Officer - Rackspace Technology