Category: Healthcare

Talkdesk Customer Experience Automation (CXA), built on AWS, transforms customer engagement through Agentic AI and large language models. This AI-powered platform helps enterprises automate outcomes, delivering personalized, intelligent service at scale through multi-agent orchestration and real-time data access. Organizations have achieved 50% faster resolution times, improved compliance, and accelerated deployment in regulated industries. By leveraging AWS’s scalable infrastructure, Talkdesk CXA enables consistent experiences across all channels, generates actionable insights, and significantly lowers cost-to-serve—enhancing both customer satisfaction and employee productivity across retail, financial services, healthcare, and public sector organizations.

“This is My Offer” marks another milestone year of innovation in 2025, featuring 24 new episodes showcasing diverse AWS Partner solutions across the globe. From new industry solutions in Travel and Hospitality to breakthrough Generative AI offerings, discover how AWS Partners are transforming businesses and driving customer success through innovative cloud solutions.

Life sciences organizations invest significantly in real-world data (RWD), yet face persistent challenges in turning these investments into actionable insights. Panalgo’s IHD Cloud platform on AWS addresses these challenges by deploying advanced analytics capabilities directly within customers’ secure environments. Through this approach, organizations have reduced analysis time from months to days while maintaining strict data security and regulatory compliance standards.

The integration of Flywheel with Amazon S3 offers a powerful solution for streamlining medical imaging workflows. This combination enables healthcare organizations to efficiently manage, analyze, and share vast amounts of imaging data while significantly reducing costs and preparation time.

This post explains how Shorthills AI’s collaboration with AWS and DataStax’s Astra DB employs advanced search technologies and natural language processing for enterprise search. This collaboration supports customers making data driven business decisions by leveraging AWS’s enterprise-grade security features alongside DataStax’s high-performance vector search capabilities.

The challenge for clinicians involves the secure management and analysis of patient data from various medical sensors and monitoring devices. Learn how Vivalink’s Biometrics Data Platform on AWS is transforming patient care through secure, scalable, and intelligent biometric data management.

This blog explores how Cloud Native Qumulo (CNQ) on AWS enables organizations to modernize and scale their cloud-based file storage infrastructure. By leveraging AWS’s cloud-native architecture, CNQ ensures compatibility across hybrid environments, providing cost-efficient, high-performance storage solutions for demanding workloads, including AI, HPC, and large-scale data management.

Illumina’s suite of multiomics analysis tools hosted on AWS include capabilities for quality control, data aggregation, and advanced analytics. In this post, we demonstrate how software from Illumina, including DRAGEN™, Illumina Connected Analytics, Correlation Engine, and Illumina Connected Multiomics enable researchers to build scalable, secure analytical pipelines while maintaining security, data privacy, and compliance at scale.

Impetus Technologies introduces a comprehensive Healthcare Data Platform built on AWS that tackles the healthcare industry’s most pressing data challenges. With capabilities for efficient data ingestion, HIPAA compliance, and seamless integration with healthcare standards like HL7 and FHIR, this solution enables healthcare organizations to transform massive data volumes into actionable insights for improved patient care and operational efficiency.

The healthcare technology landscape is rapidly evolving, with AI-powered contact centers emerging as critical hubs for enhancing patient care and driving business growth. Talkdesk, a leading contact center software provider, is at the forefront of this revolution with its innovative Healthcare Experience Cloud. This AI-powered platform integrates with electronic health record (EHR) systems, enabling personalized patient interactions and streamlined workflows across patient access, revenue cycle, and services. By leveraging AI and automation, Talkdesk is transforming healthcare contact centers into patient-focused hubs that can improve efficiency, patient outcomes, and overall healthcare delivery.